topic Re: Paypal and lost parcel in Selling

Paypal and lost parcel

greatgodpan — Thu, 21 Mar 2013 23:22:49 GMT

Hi, I recently sold an item on ebay, the buyer paid $200. I posted the item along with two other ebay buys. The other two arrived at their destination no problem but the item mentioned above did not. The buyer contacted me to say they had raised a dispute with Paypal. I contacted PP and told them I had the receipt showing date,time,cost and postcode where item was delivered to. PP said no problem you will be covered under sellers protection just download a copy of the receipt to us via the resolution centre. I did this, I have today received notification from PP to say they found in favour of the buyer. Now I understand I should have posted it registered, but surely there must be something I can do, I have lost the item, the postage and been charged sellers fees and yet the buyer only had to say they did not receive the item, how could they provide proof of not receiving something ??, surely we could all do that. Thank you

Re: Paypal and lost parcel

syrupsmummy — Thu, 21 Mar 2013 23:33:48 GMT

Unfortunately you can't do much about PayPal. PayPal seller protection requires registered post or click & send receipt.

But you can claim lost parcel to Australia Post. They will try to track it down. If you are lucky they might find the parcel. But if not there is not much you can do. Australia Post won't compensate for lost regular post parcel unless it's registered.

Re: Paypal and lost parcel

foxette-in-sox — Thu, 21 Mar 2013 23:40:11 GMT

For a $200 item,you should have posted both registered & insurred or click n send with signature & insurance,even if you paid the few extra dollars yourself.

Don't post items via regular post if you can't afford the loss if they go missing.

Re: Paypal and lost parcel

*sparklz* — Thu, 21 Mar 2013 23:44:48 GMT

WHY do others then go on to tell you what you should have done when you have all ready stated you know now it should have been registered.

Have a look at the buyer feedback left for others to see if they have a habit of this and also do a search on their purchase history to see if there is a lot of purchases they have not yet left feedback for.

It will be time consuming but if you can see a pattern then you might need to go to the online fraud police about it.

Re: Paypal and lost parcel

songqi13 — Thu, 21 Mar 2013 23:50:17 GMT

songqi business send all item free not loose much item

send for sign when item cost more $25

Re: Paypal and lost parcel

coast_golf — Fri, 22 Mar 2013 01:50:54 GMT

Hi greatgodpan, no doubt I'll be shouted down by the usual chorus of dissenting regulars but you ARE covered under the Paypal Seller Protection Policy and Paypal have erred in finding the buyers favour. This does happen frequently but to Paypal's credit, they are usually very quick to rectify the situation once the matter is bought to their attention.

You need to call Paypal, ask to speak to a supervisor and quote the following -

https://www.paypal.com/au/webapps/mpp/customer-concerns#lb1 (scroll down to proof of shipment where you will find -

At the very least, your documentation must include the date the item was sent, plus one of:

An official acceptance by the shipper, such as a postmark or online status (status that shows the item was delivered is also acceptable), or

The recipient’s delivery address showing at least the state, city and postcode (or international equivalent), or

A receipt from Australia Post showing at least the recipient’s suburb, city or postcode (or international equivalent).

In the unlikely event that Paypal does not reverse their decision, inform them that you will be referring the matter to the Financial Services Ombudsman. Usually this is enough to get them to reconsider on the spot but if not, make good on your threat and the FOS will ensure that you are refunded.

It would also be great if you could post back here once the matter is finalised to demonstrate to the doubters that an Aus Post receipt with postcode is indeed sufficient to be covered 🙂

Re: Paypal and lost parcel

cq_tech — Fri, 22 Mar 2013 05:15:11 GMT

The above post is quite correct, but in addition to what was posted above, make sure the Paypal person to whom you're speaking fully understands that you are covered by the Australian Paypal terms & conditions, not the US ones under which your claim was wrongfully rejected.

That should be sufficient to have the decision overturned, but if not, the threat of a complaint to the FOS should see them change their minds pdq. 😉

Re: Paypal and lost parcel

thecatspjs — Fri, 22 Mar 2013 05:32:00 GMT

IMO it is just not right the FOS has to waste time with claims such as OPs when the parcel should have been sent registered with insurance.

Re: Paypal and lost parcel

cq_tech — Fri, 22 Mar 2013 05:46:27 GMT

It won't even get to the FOS because Paypal will reverse the decision once they realise they've applied the wrong policy to the claim. 🙂

Re: Paypal and lost parcel

thecatspjs — Fri, 22 Mar 2013 06:23:06 GMT

we shall see - loads of "claims" that this is the case, but not yet seen proof that postcode receipt alone wins on appeal to paypal,

I will be pleased for all buyers and responsible sellers when this alleged loop hole is closed

Re: Paypal and lost parcel

thecatspjs — Fri, 22 Mar 2013 06:30:42 GMT

by the way you are missing clause 1 in paypals protection policy in post 5, which sets out eligibility requirements for protection in the first place. This also identifies proof of addressee.

Re: Paypal and lost parcel

coast_golf — Fri, 22 Mar 2013 06:49:49 GMT

by the way you are missing clause 1 in paypals protection policy in post 5, which sets out eligibility requirements for protection in the first place. This also identifies proof of addressee.

We have been through this before I believe....

Hopefully OP returns with the proof you seek, seeing as you don't believe the rest of us who have been there, done that 🙂

Re: Paypal and lost parcel

thecatspjs — Fri, 22 Mar 2013 11:18:32 GMT

When did you successfully do it ?

Was your claim supported by postcode lodgement receipt alone?

What were the value of goods?

Re: Paypal and lost parcel

thecatspjs — Fri, 22 Mar 2013 11:33:08 GMT

oh and if a scammer did it to you and successfully won a case on this basis, would you be so smug then ??

Re: Paypal and lost parcel

coast_golf — Fri, 22 Mar 2013 11:58:54 GMT

oh and if a scammer did it to you and successfully won a case on this basis, would you be so smug then ??

It's a bit of a stretch to suggest that a scammer would go to such lengths as to post something of identical size and weight to the same postcode in which I live. I suppose it's theoretically possible, but it's also possible that I could get abducted by little green men tomorrow, it's just a risk that I have to accept and if I'm not willing to, I ask for registered and insured (the parcel that is, not the little green men!)

For what it's worth she now has an eParcel contract so hopefully no more issues.

Re: Paypal and lost parcel

thecatspjs — Fri, 22 Mar 2013 12:03:18 GMT

[

It's a bit of a stretch to suggest that a scammer would go to such lengths as to post something of identical size and weight to the same postcode in which I live. I suppose it's theoretically possible, but it's also possible that I could get abducted by little green men tomorrow, it's just a risk that I have to accept and if I'm not willing to, I ask for registered and insured (the parcel that is, not the little green men!)

so the lodgement receipts you are talking about are different then, because the lodgement receipts that I receive do not record weight or dimensions ??

Re: Paypal and lost parcel

coast_golf — Fri, 22 Mar 2013 12:09:51 GMT

so the lodgement receipts you are talking about are different then, because the lodgement receipts that I receive do not record weight or dimensions ??

Mine do, I'm looking at one that I lodged today that says 'up to 1kg (scale)'. No it doesn't contain cubed dimensions (notwithstanding that it's under 1kg and wouldn't be cubed anyway), it was a throwaway comment but I'm sure you already know this 🙂

Re: Paypal and lost parcel

coast_golf — Fri, 22 Mar 2013 12:18:30 GMT

I'm not really sure why it's such a big deal to you anyway? Paypal's policy is in line with the various Sales of Good Acts Australia wide, it's not like they have an underlying agenda to screw the buyer. If they found in favour of the buyer in these cases, they would get sued, they would lose and it would cost them money so obviously they aim to minimise their exposure to potential litigation.

Buyers are not a protected species, they must assume some risk in a transaction, the law requires it to be so. You may not agree with that particular law but don't berate me, berate the legislators and hundreds of years of Common Law 🙂

Re: Paypal and lost parcel

coast_golf — Fri, 22 Mar 2013 12:19:22 GMT

Excuse my typos.

Re: Paypal and lost parcel

thecatspjs — Fri, 22 Mar 2013 12:21:18 GMT

No, I did not know that. I seriously thought that there might be differences in the receipts sent based on the claims in your post.

I can only hope that posters stop encouraging new OPs to pursue compensation and/or continue to send goods of value in an inappropriate manner - on the basis of this alleged loophole.

IMO It does not serve to create a safer trading place for all and build buyer confidence.