topic Re: Communication in Selling

Communication

junkyardchloe — Sun, 24 Mar 2013 07:01:20 GMT

Why is there no area where sellers can contact buyers if they do not leave a contact number in "order details"

I'ts great that you can sell items, but it really pisses you off when buyers can't be contacted when they say they will collect something at a given day/time and don't turn up or pay.

It should be mandatory that buyers supply a contact number.

Re: Communication

*sparklz* — Sun, 24 Mar 2013 07:03:56 GMT

You can do a request for the members details to get the phone number.

Click on Advanced to the right of the search button then on the left click on Find contact information

Re: Communication

leader-of-the-band — Sun, 24 Mar 2013 07:32:05 GMT

simple, for pickup items, send an eBay message along the lines of "Please advise me of your home or mobile phone number so that I can advise you of the pickup address. I can SMS the address to you if you provide a mobile number". This puts the onus on them to give a phone number before arrangements are made for a time for pickup.

You could also put it into your listing description that you require a phone number from the winning bidder to organise a pickup time and place. Don't put that it will also aid contact if they fail to turn up at an arranged time.

Re: Communication

foxette-in-sox — Sun, 24 Mar 2013 08:20:23 GMT

Suggest you self report your OP due to coarse language & also suggest you revise you listing for the corner unit-VERY unprofessional comments in it.:|

Re: Communication

shepherdsrule — Sun, 24 Mar 2013 08:41:32 GMT

😮

Also - I haven't voted, not sure what I was voting for ?:|

Re: Communication

leader-of-the-band — Sun, 24 Mar 2013 09:08:21 GMT

😮

Also - I haven't voted, not sure what I was voting for ?:|

I voted "Buyers". Why? Cause I can

Re: Communication

phorum_junkie* — Sun, 24 Mar 2013 20:56:41 GMT

but it really ****** you off when buyers can't be contacted when they say they will collect something at a given day/time and don't turn up or pay.

Perhaps they are awaiting it's delivery seeing as how you offer cash on delivery as a payment method!

Re: Communication

keysandcaps — Sun, 24 Mar 2013 21:04:45 GMT

You only have to look to find it ,

You can change your settings in "Postage preferences" to
'Require phone number for postage ,Yes"

Then they must enter a phone number otherwise can not go through checkout,PayPal etc.

or alternatively as others suggested you can all ways request their details.

Re: Communication

junkyardchloe — Mon, 25 Mar 2013 15:05:33 GMT

Thanks, some very useful comments and advise.

I guess I vented my frustration of spending a day waiting for someone to arrive with no avenue of contact, which it appears from other posts, was my own fault.