topic Re: Attention all sellers. in Selling

Attention all sellers.

kopenhagen5 — Fri, 29 Mar 2013 06:28:52 GMT

There appears to be an ebay glitch when listing an item as pick up only.

Many are showing as free postage in the search.

I have reported it, however the more that report it will see a more expedited repair.

If it remains for some time, it may be a good idea to mention Pick up only in the title if re-listing.

The technical site issue option is no longer there, so this is selling, listing issue -

To report - http://ocsnext.ebay.com.au/ocs/cusr?query=1464&ref=1

Re: Attention all sellers.

shepherdsrule — Fri, 29 Mar 2013 06:39:21 GMT

There have been a number of posts and again just today in the AC someone else asking about free post on pickup. A bad glitch and the cause of many potential headaches for sellers I think.

I have reported and thank you fro the link

Re: Attention all sellers.

go-tazz — Fri, 29 Mar 2013 08:48:51 GMT

Maybe try a different way as this is the reply I got,X-(

http://community.ebay.com.au/question/Buying-Ebay/Does-Local-Pickup/600157842?#msg605055087

They are treating it as a suggestion instead of a need to get it fixed,:-(

Re: Attention all sellers.

kopenhagen5 — Fri, 29 Mar 2013 10:33:28 GMT

Ok, maybe if many of us inform live chat.

http://ocsnext.ebay.com.au/ocs/cusr?query=1473&ref=1

Re: Attention all sellers.

go-tazz — Fri, 29 Mar 2013 11:32:55 GMT

Have done and he did see that there is a problem and he will pass it on,:-D

Re: Attention all sellers.

go-tazz — Fri, 29 Mar 2013 11:37:44 GMT

He also suggested that the suggestion box can also be used for problems with the site.

Well they had to put something else in place seeing as they removed the technical issues from the contact eBay reasons ,;-)

Re: Attention all sellers.

kopenhagen5 — Fri, 29 Mar 2013 12:00:11 GMT

An update.

Spoke to someone having the problem and apparently when using an iphone app, you need to select postage before you can select pick up.

Has anyone successfully listed a pick up only item using iphone app? Without it having free post in the search of vice a versa?

Re: Attention all sellers.

jensmanchester-australia — Fri, 29 Mar 2013 12:22:40 GMT

As far as I am aware this problem has always been there and it is the way the seller sets up the listing.

If wanting to offer Pick Up Only under the Postage Section for Domestic Buyers the sellers need to choose No Postage - Pick up only from the drop down menu. When sellers do it this way the handling time box disappears.

What a lot of sellers do is when it comes to postage is that the drop down box defaults to Flat - same cost to all buyers.

The seller doesn't fill in the postage costs in but ticks the next box down - Offer Additional Services and that is where they are ticking Local Pick Up.

Basically, without realising what they are doing the seller is accidentally offering a flat rate postage which comes up as free postage as they haven't entered a postage amount plus local pick up. When doing it this way the seller also has to enter a handling time.

This has always been very confusing and it is totally understandable how sellers don't know the correct way to offer local pick up only.

I actually did two separate test listings which I listed and then ended so if anyone wants to see the difference they are in my unsold listings.

Re: Attention all sellers.

dylan11235813 — Fri, 29 Mar 2013 13:19:49 GMT

There is a glich on ebay!!!! surely not....

Re: Attention all sellers.

dylan11235813 — Fri, 29 Mar 2013 13:20:41 GMT

Re: Attention all sellers.

kopenhagen5 — Sat, 30 Mar 2013 00:57:27 GMT

Thanks Jen, that confirms what we have tested and what ebay are saying.

However I am still trying to find out whether listing with the iphone is different as I do not have an iphone.

Re: Attention all sellers.

kopenhagen5 — Sat, 30 Mar 2013 01:52:36 GMT

Ok, I think we have found the problem.

1. As jen suggests, some sellers do not select NO POSTAGE in the drop down first.

2. The iphone app is not allowing pick up items to be listed without showing free postage.

A shipping option needs to be selected then domestic, then local pick up. Free Postage

appears with an ON and OFF button. This button is not selectable whereas it should be.

So until Apple rectify this, listing Pick Up Only items is best done on a PC.

Re: Attention all sellers.

foxette-in-sox — Sat, 30 Mar 2013 01:59:58 GMT

Seems a bit strange that the issue has only appeared on a large scale & affected so many sellers just in last few days ?:|

Re: Attention all sellers.

kopenhagen5 — Sat, 30 Mar 2013 02:11:41 GMT

It does, if apple have been playing with the app, maybe the On and Off for free postage is a recent glitch from cross programs that hasn't been picked up.

I am reporting it to Apple in case.

Re: Attention all sellers.

lindy3327 — Sat, 30 Mar 2013 09:50:32 GMT

Thank you for that information i shall check mine out 🙂