topic Re: Give a full refund? in Selling

Give a full refund?

tech_mayhem — Sun, 14 Apr 2013 11:32:47 GMT

Hi guys

I recently sold an iphone to a buyer only to be informed that it had been blocked by the service provider...

So I informed them to return the item for a full refund and started the process on my end to unblock the phone.

I haven't received the item back in the post yet, and the phone is now unblocked by the service provider but im unsure where to go from here.

Do I ?

(A) Inform the buyer that the item is now fully unlocked and ready to use and return the item to the buyer?

(B) Issue a full refund to the buyer once the item is returned then relist the item and take all postage, listing & Paypal costs as a loss?

Your help with this issue would be greatly appreciated

Cheers

Re: Give a full refund?

shypansy — Sun, 14 Apr 2013 11:37:09 GMT

Send them a message, ask if they have sent the item back, if they have then refund once it arrives back and in the same condition as sent, but if they haven`t sent it, inform them the phone is definitely now unlocked if they wish to keep it after all.

Re: Give a full refund?

shypansy — Sun, 14 Apr 2013 11:43:20 GMT

If it comes to a refund, as long as you process it via the initial paypal payment, any fees will be credited back to you, so you will not lose out there,

As for your final value /ebay fees, you should ask the buyer if they will agree to a mutual cancellation, that finalizes the transaction if they agree officially via the request when it is sent to them, you get your fees back and free of further obligation.

I did not mention if the phone is already in transit back to you, then yes you could inform the buyer it is unlocked and offer to resend at your cost of course.

Re: Give a full refund?

tech_mayhem — Sun, 14 Apr 2013 11:58:34 GMT

Thanks Shypansy

Thanks for your reply, I have just emailed them explaining the unblocking of the phone and kindly asked if they would still like the item.

I offered them a return of the item via express postage at my cost and also offered to pay there postage costs for returning the phone.

I guess its up to them to want it sent back, but if the do request a refund, I will follow your advise

Cheers

Re: Give a full refund?

foxette-in-sox — Sun, 14 Apr 2013 12:51:37 GMT

Thanks Shypansy

Thanks for your reply, I have just emailed them explaining the unblocking of the phone and kindly asked if they would still like the item.

I offered them a return of the item via express postage at my cost and also offered to pay there postage costs for returning the phone.

I guess its up to them to want it sent back, but if the do request a refund, I will follow your advise

Cheers

It's against Australia Post policy to send a mobile phone using express post-road only.

There is also no Paypal coverage for the buyer to prove they've returned it to you IF they open a dispute-it needs to be returned via trackable postage.

Re: Give a full refund?

phorum_junkie* — Sun, 14 Apr 2013 21:28:55 GMT

If the phone is now unlocked then if they haven't already posted it off they really have no excuse for opening a not as described dispute. By offering to pay the cost of return by express post you have let the buyer know that you haven't a clue as to Aus Post policy and they may assume you don't know about ebay or Paypal policy either!

If you have told them the phone is now unlocked I would just sit back and wait for them to make the next move.