topic Re: buyers are never ever wrong? in Selling

buyers are never ever wrong?

ytwo000 — Thu, 30 Aug 2012 20:44:36 GMT

I did have 100% positive feedback till yesterday when a buyer left me a nasty negative.They bought 2 rats traps from me and as per usual i sent them straight after payment was made.

Then they said they never received them so i resent 2 more at 100% cost to me.

A few weeks later after they gave me a negative stating items never received.So these people got away with this and i cant leave a negative on them.Does this mean buyers are NEVER EVER in the wrong?..So my 100% pos feedback has been tarnished and they still have 100% positive feedback to their name.My sales will now drop..Totally unfair to sellers when they cant leave negative feedback to buyers/rorters like this.

Re: buyers are never ever wrong?

animecat2 — Thu, 30 Aug 2012 21:34:53 GMT

Did you follow up with Australia Post about the lost parcels ?

So the postage cost you charge your buyers is not via a trackable means ? It seems expensive enough to cover at least a Click and Send method.

Isn't there a more humane way to get rid of rats ?

Re: buyers are never ever wrong?

ytwo000 — Thu, 30 Aug 2012 21:50:01 GMT

Yes to no avail.Au post does not follow up on goods sent via regular mail.Buyer had a choice of regular mail which costs me $10 due to the weight of items or for $3 more they can select registered.They selected regular which does not have a tracker #.

A more humane way?? like what poison?

Re: buyers are never ever wrong?

leader-of-the-band — Thu, 30 Aug 2012 22:09:47 GMT

You are going to get some replies that will inform you that tracking protects the seller, and therefore buyers don't need to pay for tracking unless it is included/stated in your listing postage cost (i.e. don't give them a choice).

I haven't had this ever happen to me, but after reading many threads on the boards I have decided that if it does I will refund fully and not send a replacement. A bit like "Fool me once, shame on you, fool me twice, shame on me".

Re: buyers are never ever wrong?

beach_and_home — Thu, 30 Aug 2012 22:19:28 GMT

Agree with leader. If the first parcel goes missing, why do sellers just send another one? If you are going to send another one, then at least send it by registered post so it can't go "missing".

Re: buyers are never ever wrong?

ytwo000 — Thu, 30 Aug 2012 22:37:19 GMT

No problem..Ok i will blame myself for not sending the 2nd parcel via registered mail.

Re: buyers are never ever wrong?

a_beautiful_room — Thu, 30 Aug 2012 22:38:10 GMT

Does not matter if buyers are wrong. You, the seller either need to be right, or be perceived to be right - which means:

double check the address you posted to - it is the paypal address, not the ebay address (not everyone knows this, and might be a reason why articals were not received if you sent them twice to the wrong address)

If you don't want to refund - and can't prove postage - then don't give buyers the option of regular post. Why should they pay $3 extra when they are protected by paypal. Registered post protects the seller. So only offer registered. Or - accept that occasionally parcels will go missing and chuck a dollar into a jar every time you post and use that as a form of self insurance.

With regard to the negative .. you can send yet another parcel via registered and ask them to revise their feedback. Or you can apply for feedback removal with ebay showing the registered post proof (they might comply). Or you can ring the post office that you sent the parcel to and ask them ... many small post offices know their customers and they might follow up for you, or perhaps the parcel is just sitting there / got wet and the address is illegible .. who knows. I wouldn't just wear it, and I wouldn't waste my thought process wanting to leave them a negative - for what? I'd be putting in some effort to make the situation right and learning from my own mistake. Ebay is difficult to navigate and knowing the rules is what will get you through, so use this as a learning process and I hope it works out for you.

Re: buyers are never ever wrong?

***super_nova*** — Thu, 30 Aug 2012 22:45:34 GMT

How much do these traps weigh? I doubt they will be 500g, and they would definitely fit in the 500g click&send satchel. That would cost you only about $6.60 (depends on how many satchels you order), and you would at least have tracking.

of-course, you do not know that this person did receive both parcels; if they have a dishonest neighbour or the parcel contractor, it is quite possible that both were taken. It would be very unfair if you would be giving them NEG. This is precisely the reason why eBay abolished NEGs for buyers.

I would believe that some buyer would claim INR to get their money back, but I cannot see why would they then go on and also leave NEG.

I would leave follow up saying : replacement sent

Re: buyers are never ever wrong?

lotdealz — Thu, 30 Aug 2012 23:03:24 GMT

CHARTER OF HUMAN RIGHTS

Buyers are always right.
Buyers cannot do wrong.
Buyers always pay.
Buyers are perfect angels.
Buyers are enshrined in gold.
Buyers are worth two points for every point a seller is worth.
Buyers must have 100% positive feedback.
Buyers are honest.
Buyers don't tell lies.
Buyers know everything.
Buyers are experts at everything.
Buyers know it all.
Buyers cannot be bad.
Buyers are all good and perfect.
Buyers are the best.
Buyers usually pay within 2min of auction end.
Buyers never complain.
Buyers must be treated with the highest respect.
Buyers must be treated like royalty.
Buyers are always right in everything they do.
Buyers do know and acknowledge this effort to be a level playing field, not!

Re: buyers are never ever wrong?

foxette-in-sox — Thu, 30 Aug 2012 23:04:48 GMT

Traps not received

Where is the nasty feedback that you're referring to??

Re: buyers are never ever wrong?

phorum_junkie* — Thu, 30 Aug 2012 23:10:59 GMT

Why on earth would you send the second parcel without tracking?

Of course if you used click & send in the first place you would have saved a bit on postage and would have been covered.

Did you check that you sent to the address in Paypal, not the one in the item sold email?

Not nasty feedback, just factual IMO, as you didn't send tracked you cannot say if the buyer received them or not.

Re: buyers are never ever wrong?

koalablue12 — Thu, 30 Aug 2012 23:11:31 GMT

Of course buyers can be wrong - OFTEN - but we as sellers are never allowed to say so (what we think to ourselves is our own right 🙂 ) think it is called customer service - sux at times, but on the whole, not many bad one's out there.

Re: buyers are never ever wrong?

ytwo000 — Fri, 31 Aug 2012 00:47:44 GMT

Buyer and i did communicate and address was confirmed.

Actual postage to me for a 3kg (next size up from 500g according to post office women) satchel was $11.40 from my post office so in reality i charged less for postage than what it cost me.(very very fair dont you think ?).Could not place inside a 500gram satchel because items total weight was over the 500g limit.Think by 20grams.

Nasty feedback.Well dont you think a neg is nasty ??

I did contact ebay but as per usual,no answer.

Maybe they never received it but then i ask myself,why didnt they open a dispute that item was not received?

My mind boggles..Ive been had and thats the way it is..

Re: buyers are never ever wrong?

thesoulyearns — Fri, 31 Aug 2012 01:24:13 GMT

If they were deceiving you just to get the second pair free, it seems odd that they'd give you a neg and claim the second rat traps weren't received. They would have probably been laughing all the way to glowing positive feedback for you. Perhaps there was a problem sending rat traps through the mail and it was intercepted somewhere.

As everyone says, tracking is good but proof of receival via a signature using Registered Post is the way to go. You can then follow up with Aus Post and see if they really did receive it by checking if they signed for it. Since your traps are over $20, as a seller you need the safety of knowing whether it was received or not.

Re: buyers are never ever wrong?

koalablue12 — Fri, 31 Aug 2012 01:45:58 GMT

Do you ue click and send?? A 3kg satchel is $10.55 and only another $1. or so to track - if you paid $11.20 anyway you should def look at c&s.

Re: buyers are never ever wrong?

koalablue12 — Fri, 31 Aug 2012 01:48:57 GMT

Sorry - I SR that, read wrong part - it was your reply

Re: buyers are never ever wrong?

putney32 — Fri, 31 Aug 2012 01:50:52 GMT

NO Koala..... the OP (soaper) paid the 2nd lot of postge too.

as all have said, C&S to start with would have solved the problem in one go.

Re: buyers are never ever wrong?

dickos-extreme — Fri, 31 Aug 2012 05:34:06 GMT

Agree with leader. If the first parcel goes missing, why do sellers just send another one? If you are going to send another one, then at least send it by registered post so it can't go "missing".

A lot of things I sell are just not worth sending registered.

If I did I feel sales would drop a lot as I would need to put up the price to cover the registered mail.

But If a customer does not get an order, I will always cover the cost to send the second lot Registered.

The small cost involved is worth every cent. IMHO.

Re: buyers are never ever wrong?

phorum_junkie* — Fri, 31 Aug 2012 09:33:06 GMT

A lot of things I sell are just not worth sending registered.

That is why many of us use click & send with the ebay branded satchels which are cheaper than a regular satchel and have Paypal seller protection.