topic Re: Item not received in Selling

Item not received

btimes22 — Mon, 29 Apr 2013 07:08:57 GMT

Hi,

I was hoping someone could give me advice regarding a buyer not receiving an item. They contacted me on Friday to say it had not arrived. I asked that they wait to see if it came in today's mail. I have messaged them today and they say it has still not arrived (it was posted 13/4 from Vic to country WA).

Now, the item wasn't sent registered post but I have the Aust Post receipt showing I posted the parcel to their postcode. What is the normal procedure here? Obviously I feel bad it hasn't arrived but I did send it and am still holding onto the hope it will turn up.

Am I supposed to refund the buyer or do I just feel bad and wear the neg feedback?

Any advice appreciated.

Re: Item not received

*sparklz* — Mon, 29 Apr 2013 07:15:09 GMT

If they open a dispute and you can not prove postage to their address they will be refunded by paypal anyway and you lose the dispute.

Tell the buyer you will get in touch with Aust Post and see if they can locate he item.

If you are going to sell a bit then register to click and send as that giver seller protection and tracking.

Re: Item not received

***super_nova*** — Mon, 29 Apr 2013 07:15:36 GMT

2 weeks is pretty normal for mail going from east coast to WA by road, and in this moment there seem to be mail hold ups all over the place.

Tell the buyer that you will report the parcel missing to AP, and if it cannot be located you will refund them. Hopefully, it will turn up in meanwhile.

Re: Item not received

***super_nova*** — Mon, 29 Apr 2013 07:17:03 GMT

If they open a dispute and you can not prove postage to their address they will be refunded by paypal anyway and you lose the dispute.

Although some people claim that lately PP did accept just the receipt with post code.

Re: Item not received

gemsweddingsupplies-online — Mon, 29 Apr 2013 07:22:18 GMT

Posted on the weekend often means it doesn't get picked up until Monday..15th. We have also had a public holiday in that time. My guess is that it is still on the way. It has only just been 2 weeks which is quite normal for country WA.

Re: Item not received

*sparklz* — Mon, 29 Apr 2013 07:25:33 GMT

Although some people claim that lately PP did accept just the receipt with post code.

Good to know and all depends how you fight it with PP as well and depends who you speak too.

Re: Item not received

btimes22 — Mon, 29 Apr 2013 07:25:49 GMT

Thanks everyone for your replies.

Sinice I posted the question I went onto the Aust Post website and put in the parcel number that was on the receipt and it shows that the parcel was delivered on 22/4. I didn't even realize that the parcel had tracking (live and learn) so I guess the plot thickens!

I have passed this info on to the buyer and will await their response. So thankful I kept the receipt.

Thanks again everyone.

Re: Item not received

*sparklz* — Mon, 29 Apr 2013 07:27:52 GMT

In that case enter the tracking number here

http://auspost.com.au/track/

And copy and paste it in a message to the buyer.

Re: Item not received

motherbear2003 — Mon, 29 Apr 2013 07:51:44 GMT

All parcels sent with AP now have tracking:-)

Re: Item not received

phorum_junkie* — Mon, 29 Apr 2013 08:05:07 GMT

Does the tracking show delivery to their address or just to the nearest mail centre? If it is the latter and the mail centre has the same postcode as is on the receipt then you should be OK but if it isn't then you cannot prove it was delivered and if the buyer knows what they are doing you will lose.

Re: Item not received

crichtonscraftgwen — Mon, 29 Apr 2013 08:38:17 GMT

Contact the buyer and give her the tracking number and tell her to go to her post office with the tracking number and for her to say that it is showing as having been delivered but has not been received by her and they should then instigate a search.

Re: Item not received

btimes22 — Mon, 29 Apr 2013 08:47:55 GMT

The tracking only shows delivered to the post office in the country town the buyer lives in. The thing it was addressed to a PO box at that very post office so it seems a little weird that the buyer hasn't received it.

I have sent the tracking details to the buyer but haven't heard back from them. I assume the post office is still open as they are in WA so hopefully we will get to the bottom of it today.

Re: Item not received

putney32 — Mon, 29 Apr 2013 10:10:23 GMT

I have a PO box.

I received a parcel with tracking today, just as an exercise I checked online tracking

it says

Awaiting collection at xyz PO and then

Delivered

on the next line.

Re: Item not received

btimes22 — Tue, 30 Apr 2013 07:22:35 GMT

Ok so here is an update.

The buyer got back to me today to say that they went back to the post office today with the tracking number and the post office said that they don't have the package. I just find it bizarre because the package obviously arrived at that post office.It is a small country town of around 1600 people.

So, do I await Paypal contacting me with a dispute and then give them a copy of the receipt? Will this mean that the buyer can leave me neg feedback even though I have proof that I have posted the package and it arrived at their post office?

Thanks for all the help

Re: Item not received

foxette-in-sox — Tue, 30 Apr 2013 07:25:56 GMT

Ring AP in the morning & lodge a missing parcel claim.

Surely to goodness it won't be hard for them to track down ??

Re: Item not received

*sparklz* — Tue, 30 Apr 2013 07:40:55 GMT

Contact the buyer and tell them you will lodge a complaint with AP and that they may be sent a stat dec to sign to verify they have not got the item.

You will either not hear from them again or the package will be found or they might be legit.

Re: Item not received

btimes22 — Tue, 30 Apr 2013 08:20:12 GMT

Thanks so much for your help everyone.

I have lodged a missong parcel form with Aus Post and sent a message to the buyer (thanks sparkle). To tell you the truth I have been wondering whetherthey have maybe received it and aren't telling me. I also said I will call their post office tomorrow and ask about it.

So, I will update you all tomorrow with further details of this mystery. Where is Scooby Doo when you need him...lol

Re: Item not received

foxette-in-sox — Tue, 30 Apr 2013 09:00:09 GMT

Where is Scooby Doo when you need him...lol

Re: Item not received

ladybird-531 — Wed, 01 May 2013 02:49:11 GMT

Hi There,

It is really worth the extra $3.20 to only send your items by Registered Post so they must sign for it. They cannot say they didn't get it. I clearly state in all my ad's the price of the parcel and the price of the Registered Post on top, I charge no extra like handling and I have not had any complaints, I think people realise it protects them also as it gives you $100 insurance coverage with Australia Post in case they lose it. I hope this helps.

Kind Regards

ladybird-531

Re: Item not received

the-kazbar — Wed, 01 May 2013 03:08:37 GMT

registered post os no longer available for domestic parcels.

The only option now is to pay $2.95 for a signature plus $1.50 for each $100 worth of insurance

The signature alone does not carry any insurance