topic Re: Nasty Unfair Buyer in Selling

Nasty Unfair Buyer

jacleo36 — Tue, 04 Sep 2012 11:16:33 GMT

I sold an item, I stipulated very clearly the terms of pickup, the person failed to show when she made appointment, sends abrupt message telling me (not asking) that she wants pick up outside time frame, when I said no that isn't suitable & that I am happy to cancel the transaction, to which she agreed, she then chooses to leave nasty feedback I'm over it, sellers have no protection at all, this person has not really bought anything off me but has the right to destroy my feedback

Re: Nasty Unfair Buyer

phorum_junkie* — Tue, 04 Sep 2012 11:36:07 GMT

I find you need to be very flexible if you want to list pick up items and more so if you mistakenly offer COD.

All the buyer needed to do was choose that as the payment method and you would have had to Deliver it to them and collect the money.

If the buyer is being totally unreasonable then you don't offer mutual cancellation, you open an unpaid item dispute then the buyer either has to pay or they get an unpaid item strike and neither side can leave any feedback.

If they agreed to mutually cancel then you can try calling ebay and saying you don't think the neg is fair as they agreed to cancel.

By the tone of your listing and your OP was the buyer perhaps on the mark about you being anything other than polite?

Re: Nasty Unfair Buyer

*sparklz* — Tue, 04 Sep 2012 11:48:09 GMT

Gawd you could not have been any clearer about pick up arrangements and I would not blame you for getting angry.

As stated if they have agreed to a mutual cancellation that was sent by the resolve a problem link then call ebay and they will remove the feedback as they have agreed to cancel.

Or open the non payer dispute if the agreement was not sent as stated up there.

Re: Nasty Unfair Buyer

thesoulyearns — Tue, 04 Sep 2012 12:32:38 GMT

This is one of, if not the main benefit of Unpaid Item Dispute vs. Mutual Cancellation. With the former, the buyer can't leave a negative feedback once the case is closed. The buyer may receive a strike against their name once the dispute is closed but it protects the seller.

Opening an unpaid item dispute is obviously not the first thing that comes to mind when trying to help the non-payer out and just mututally end the transaction but obviously it's the best way for you as a seller to avoid the feedback ambush.

Re: Nasty Unfair Buyer

jacleo36 — Tue, 04 Sep 2012 13:26:34 GMT

Unable to do unpaid she paid PayPal & I refunded

Re: Nasty Unfair Buyer

jacleo36 — Tue, 04 Sep 2012 13:28:01 GMT

She had paid PayPal I refunded her

Re: Nasty Unfair Buyer

phorum_junkie* — Tue, 04 Sep 2012 16:36:17 GMT

You should just have kept the money then and told them after the 7 day limit you would start to charge storage fees until the payment was used up and then you would consider it abandoned.

If it was a pick up item they had no buyer protection.

Bet they would soon have been more accommodating about a time to collect!

If you are going to get a neg there is no need to be out of pocket too 😉

Re: Nasty Unfair Buyer

healthwise2011 — Tue, 04 Sep 2012 19:41:21 GMT

Understand your position and how you feel - you always manage to get one nasty for every 50 or so luvlies... Easiest thing to do is contact ebay customer service direct - via the phone - and have this negative feedback removed. Tell them the story, get them to view your messages to and from this seller (it is important all correspondence, where possible, goes through ebay messages for this or alternately provide copies of direct email correspondence for them to review), explain you don't want to have your immaculate feedback rating and seller reputation blackened by one rude buyer and you should be aok.

Just remember, always try to be flexible and considerate with all your customers, document all correspondence via ebay and you'll be fine.

Hope this helps 🙂 healthwise2011

Re: Nasty Unfair Buyer

jacleo36 — Tue, 04 Sep 2012 22:50:22 GMT

Thanks people for words of wisdom I do appreciate you taking the time to answer, i just get a bit over people not collecting their stuff. I hav had 2 this last week, they say a day and time they cant be bothered even texting to say they cant make it, then get angry when i won't keep on making times to collect i suspect by weeks end the other one will neg me it was the same deal, they paid pay pal i refunded and cancelled the sale, made two appointments to pick up failed to arrive both times with no explanation, text or phone call, i suppose ive just struck two horrors in 1 week.Jackie

Re: Nasty Unfair Buyer

a_beautiful_room — Tue, 04 Sep 2012 23:26:18 GMT

I have no idea why you would refund their paypal payment. You have the payment, and the item, and the onus is then completely on them to conform to your pick up requirements. When they ask for a time outside your requirements, a simple and courteous reminder that pick ups are available after 2pm and before 5pm on a Saturday or whatever is all that's required ! I'd be peeved if you refunded my money if that's how I wanted to pay .. and if they hadn't picked up within a week or so (again whatever you consider fair) I'd send one last message advising them that you'd have to put the item outside as you didn't have the space for it inside, and you did ask for it to be collected within 7 days.

You are holding all the cards, it's pretty simple to get it to happen the way you want. Just be nice, but firm, and put all of the effort back on them, and stop letting them run your life.

Re: Nasty Unfair Buyer

garvoc3265 — Wed, 05 Sep 2012 01:02:38 GMT

Agree totally no seller protection for nasty buyers. I had a group of peole slander my name all over their site and when I put a retraction ebay removed it. I refused to deal with any member of the site which I think is my god given right. They bought an item I explained my policies which were also listed with every one of my items. I issued a refund and relisted the item but they were still allowed to leave negative feedback. Ebay are now telling me I need to contact MY solicitor to have it removed EBAY are a joke.

Re: Nasty Unfair Buyer

a_beautiful_room — Wed, 05 Sep 2012 06:30:36 GMT

You don't need to see a solicitor at all, so stop speaking rubbish. You need to print out a defamation form, have it signed by a JP (policeman, chemist or similar) and fax and send off to them the hard copy. A bit of troube on your part but that's the rules. Ebay can be a great place to buy and sell if you choose to accept their rules and be a little less prickly with your customers, in my opinion you'd then have a much happier experience.

Re: Nasty Unfair Buyer

phorum_junkie* — Wed, 05 Sep 2012 11:07:22 GMT

If a buyer is daft enough to use Paypal for a pick up item why are you daft enough to refund them?

As it looks like they are going to neg you anyway why not just keep the payment and, as I advised before, give them x days to come and collect or you will but it out to the kerb.

Re: Nasty Unfair Buyer

davewil1964 — Wed, 05 Sep 2012 14:13:41 GMT

You don't need to see a solicitor at all, so stop speaking rubbish. You need to print out a defamation form, have it signed by a JP (policeman, chemist or similar) and fax and send off to them the hard copy. A bit of troube on your part but that's the rules. Ebay can be a great place to buy and sell if you choose to accept their rules and be a little less prickly with your customers, in my opinion you'd then have a much happier experience.

A bit hard to prove defamation when the neg was for non-delivery and that's what was stated. And admitted in later feedback for the buyer who bought after relist.

Re: Nasty Unfair Buyer

the3coopers — Wed, 05 Sep 2012 14:30:45 GMT

A bit hard to prove defamation when the neg was for non-delivery and that's what was stated. And admitted in later feedback for the buyer who bought after relist.

For gawd's sake... please don't let the facts get in the way of a good conspiracy story.

Re: Nasty Unfair Buyer

davewil1964 — Wed, 05 Sep 2012 15:10:00 GMT

Sorry. :-(:_|

:^O:^O:^O

Re: Nasty Unfair Buyer

a_beautiful_room — Wed, 05 Sep 2012 21:03:26 GMT

Have you seen the ebay defamation form? There is nothing, absolutely nothing legal about it. It's a means to an end to remove feedback - that's it. My solicitor was in hysterics when I showed it to him. It is just a hoop to get people to jump through to have feedback removed and most people can't be bothered.

Re: Nasty Unfair Buyer

foxette-in-sox — Wed, 05 Sep 2012 21:25:21 GMT

The neg is gone.

Re: Nasty Unfair Buyer

darksideofthemoon — Wed, 05 Sep 2012 21:31:11 GMT

Don't lose your cool. That is a sure way to bad feedback.

Next time ask them to make a time and then if that can't be kept, tell them when you will be free and come to some arrangement.

Always assume the buyer means well. After all, they did want to buy your item.

Re: Nasty Unfair Buyer

the3coopers — Thu, 06 Sep 2012 06:01:52 GMT

The neg is gone.

No it isn't 😉