topic Re: Not allowed to leave feedback for a serial non-payer in Selling

Not allowed to leave feedback for a serial non-payer

johneltin — Thu, 09 May 2013 00:13:31 GMT

It's just not fair when eBay does not allow me to leave feedback for a non-payer - of two of his purchases one is a Green with a 'non-payer' note but he's still rated at 100 positive.

I had a second bidder but by the time I waited for the 'unpaid item' dispute to run it's course I've lost that bidder too!

Can anyone explain to me why eBay is allowing this ridiculous anomaly - protecting these serial non-payers, still rated at 100% positive, while they cause problems and expense to honest sellers?

"Sorry, it's not possible to leave feedback for this transaction.
Feedback has been disabled because payment was not recorded."

I've been paying insertion fees on that rather unusual style/sized item on for a year and now I'm still stuck with it!

Re: Not allowed to leave feedback for a serial non-payer

kopenhagen5 — Thu, 09 May 2013 00:34:38 GMT

If you have gone through the UI case, they will have strikes added and many sellers now have their blocks in place to block anyone with 2 or more strikes.

Suggest you do the same if you haven't.

Hover over account tab, select site preferences, scroll to buyer requirements, click show and edit and set blocks.

There is also a link to your BBL, so add them to that as well.

Re: Not allowed to leave feedback for a serial non-payer

tuffy42tuffy — Thu, 09 May 2013 03:45:07 GMT

Too many non-payers are simply laughing at the feedback system which is totally in favour of "buyers". Blocks serve a temporary purpose (so do unpaid item reports) but sellers should be able to see the background of those they are dealing with. Buyers do not pay the fees..SELLERS do and they should be protected much more than they are.

Re: Not allowed to leave feedback for a serial non-payer

lane-ends — Thu, 09 May 2013 04:15:10 GMT

sellers should be able to see the background of those they are dealing with.

which will enable you to do what about it? Wont stop them buying or not paying.

Leaving negs for buyers incites aggro, paybacks, tit for tat. Reduces likelihood of buyers leaving honest negative feedback for poor or bully sellers, hence poor sellers undeservedly keep high ratings.

Re: Not allowed to leave feedback for a serial non-payer

tuffy42tuffy — Thu, 09 May 2013 06:46:00 GMT

Do you really believe that poor sellers outweigh rogue buyers?...the wheel appears to have turned in recent years. My personal opinion is that EVERYONE -buyer or seller is entitled to leave honest feedback. If eBay monitered the feedback system properly the "aggro" might not happen as frequently as it does. Buyers should be held accountable just as sellers should be.

If a seller is a "bully" they should be reported through the appropriate channels....so should a "BUYER".

Re: Not allowed to leave feedback for a serial non-payer

artlover74 — Thu, 09 May 2013 07:23:09 GMT

Sellers pay the fees, not Buyers, so I agree we should be looked after better...the anomaly is quite disgraceful!

Re: Not allowed to leave feedback for a serial non-payer

***super_nova*** — Thu, 09 May 2013 07:37:35 GMT

Sellers pay the fees, not Buyers,

Do you mean that you do not add the fees to the item? In that case you must be losing heaps of money. 🙂 In reality, it is the buyer who pays all the costs. Just like when we buy in B&M store; in the price of the item are incorporated all the costs = rent, staff wages, power bills etc. plus profit margins.

Re: Not allowed to leave feedback for a serial non-payer

shepherdsrule — Fri, 10 May 2013 07:16:54 GMT

one is a Green with a 'non-payer' note

Which has, incidentally, given him another star.

Will sellers never learn - NPB people, NPB

Re: Not allowed to leave feedback for a serial non-payer

foxette-in-sox — Fri, 10 May 2013 08:37:49 GMT

of two of his purchases one is a Green with a 'non-payer' note but he's still rated at 100 positive

Just curious as to how this makes them a serial non-payer-your words.

Re: Not allowed to leave feedback for a serial non-payer

waddingtonfirstaid — Fri, 10 May 2013 09:08:05 GMT

I've put it in writing to eBay, as late as this year, to have a negative applied to a buyer's feedback AUTOMATICALLY if they receive a non-payment strike. SILENCE.... no response. Not even a courteous acknowledgement and definitely no reply one way or the other. I stated to them that sellers and other buyers have no immediate indicator. By the sheer fact of a feedback rating showing 100% for a person with hidden strikes (hidden because they do not show in your face like the feedback percentage does) is nothing short of misleading and deceptive conduct under the Australian Consumer Act. A person with a dismal paying record should not ever have a 100% positive feedback rating!! It's just down right deceptive and gives a false impression of the buyer and most likely can lull a seller into a false sense of security.

Re: Not allowed to leave feedback for a serial non-payer

foxette-in-sox — Fri, 10 May 2013 09:14:48 GMT

It's just down right deceptive and gives a false impression of the buyer and most likely can lull a seller into a false sense of security.

?????

How on earth does a non payer 'lull a seller into a false sense of security' ?

Security for what ? It's not like a seller would be dumb enough to post without payment & ebay doesn't offer a loan facility.

That's hysterical.:^O:^O:^O:^O

Re: Not allowed to leave feedback for a serial non-payer

waddingtonfirstaid — Fri, 10 May 2013 09:18:49 GMT

foxette-in-sox (Private) - Well, with a reply like that no wonder eBay gets away with doing precious little to respond to serious issues. You even answered part of your own indignant reply... the rest I'll let you ponder for longer than the few seconds you took in your sniping.

Re: Not allowed to leave feedback for a serial non-payer

waddingtonfirstaid — Fri, 10 May 2013 09:34:49 GMT

People with a hidden private feedback rating of 100% make it look like they are perfect on the surface in almost every way. Given you can't read their feedback comments, it is another reason to convince eBay the honesty of providing a more true indicator of a member's transactions. A negative rating must be given when a strike is applied, only then will we have an instant view of a member's true overall conduct.

Re: Not allowed to leave feedback for a serial non-payer

carly2579 — Fri, 10 May 2013 09:37:55 GMT

its been this way for years

Re: Not allowed to leave feedback for a serial non-payer

putney32 — Fri, 10 May 2013 09:45:43 GMT

People with a hidden private feedback rating of 100% make it look like they are perfect on the surface in almost every way. Given you can't read their feedback comments, it is another reason to convince eBay the honesty of providing a more true indicator of a member's transactions. A negative rating must be given when a strike is applied, only then will we have an instant view of a member's true overall conduct.

EVERY buyer on ebay whether they have (private) or (123) feedback has 100% positive

if you click on the word (private), you will see the number of transactions they have received positive fb for in the last 12months ... a good indicator as to how often they use ebay.

as fb is voluntary and many buyers and many sellers never leave it, it is always just an approximate indication of the transactions conducted on ebay.

the majority of good Sellers have their blocks in place to stop buyers with more than 1 non payer strike from ever bidding on their items, check of your block bidder activity log will show how many serial non payers have attempted to buy from you, if you have such blocks in place.

Re: Not allowed to leave feedback for a serial non-payer

waddingtonfirstaid — Sat, 11 May 2013 02:53:07 GMT

putney32 - You've mentioned one option out of very very few available to sellers. I also think one other option is to only sell to buyers who have no strikes or a certain feedback level but that is actually dysfunctional policy when the feedback is skewed entirely in the buyer's favour. Unfortunately, placing the buyer on your block list does not resolve the systemic failure that OP mentions and that I support. Doing something on an individual level, by savvy people who know about the strategy, will not ensure 'collective accountability' on eBay's part. eBay must do something about this from a systemic level which offers an umbrella approach.

The first thing eBay can do to make feedback more valid is to put in place an automatic negative for buyers who get a non pay strike. It really is a no-brainer. But the longer eBay fail in their duty of care by allowing people responsible for bad transactions to show a perfect feedback rating, the longer sellers like myself will feel misled and deceived. Over the last month alone I have suffered 2 failed sales from non-paying buyers with perfect feedback. If their feedback showed a history of this behaviour, I would have handled it differently and I would have spared myself a lot of time and stress. I already block sales to anyone with a non-payment strike, so that strategy did not save me from the so called perfect buyers!

Re: Not allowed to leave feedback for a serial non-payer

fitzharding1140 — Sat, 11 May 2013 04:17:56 GMT

I totally agree it is an UNFAIR system when sellers are unable to leave neg. feedback for buyers who often leave the most damaging UNFAIR and UNWARRANTED feedback.

Buyers can threaten, blackmail etc etc then leave neg. feedback. No negative feedback can then be left for the buyer. The whole ebay / paypal system is weighted in favour of the buyer.

Re: Not allowed to leave feedback for a serial non-payer

thesoulyearns — Sat, 11 May 2013 04:39:34 GMT

one is a Green with a 'non-payer' note

Which has, incidentally, given him another star.

You can block a buyer if they have -1 star or worse. You can also block someone if they've bought at least 1 item in the last 10 days and have 5 stars or less. Apart from that, the stars don't seem to matter much in terms of automatic blocking. As kopenhagen5 said, the blocks for receiving a strike through UPI are generally pretty good. Most buyers do seem to pay but of course the larger the store the more odds are of more non-payers.

Re: Not allowed to leave feedback for a serial non-payer

foxette-in-sox — Sat, 11 May 2013 06:42:32 GMT

I totally agree it is an UNFAIR system when sellers are unable to leave neg. feedback for buyers who often leave the most damaging UNFAIR and UNWARRANTED feedback.

Buyers can threaten, blackmail etc etc then leave neg. feedback. No negative feedback can then be left for the buyer. The whole ebay / paypal system is weighted in favour of the buyer.

So you follow up your negs with professional responses then turn around & yell abuse in capital letters at them in your postive feedback left for them ???:O:O

Re: Not allowed to leave feedback for a serial non-payer

***super_nova*** — Sun, 12 May 2013 00:57:16 GMT

You can also block someone if they've bought at least 1 item in the last 10 days and have 5 stars or less.

Not quite, you can limit people how many items they can buy from you within 10days, OR you can block people who have less than 5 FB and do not have their accounts verified.