topic Re: Automate Buyer Feedback if Feedback is not Left in Selling

Automate Buyer Feedback if Feedback is not Left

vetrogame — Mon, 13 May 2013 03:00:42 GMT

I have noticed a lot of buyers do not leave feedback. They may simply forget or are too busy to leave Positive Feedback. So there is a lot of "un-left Feedback" that would benefit all Sellers. If ebay were to 'automate' the buyers positive feedback after a set time frame;

1. The buyer would not have to worry about leaving feedback,

2. If the buyer doe's have issues they will generally contact you, leave negative feedback or make a complaint within a month,

3. The Seller would get a more accurate & true feedback score,

4. A Seller would not have to say "feedback will only be left when positive feedback is received"

4. and there would be no more 'un-left feedback'.

After all 'ebay' is founded on its Buyer / Seller Feedback System.

So please help me to ask ebay to automate buyer feedback,

Thanks...

Re: Automate Buyer Feedback if Feedback is not Left

***super_nova*** — Mon, 13 May 2013 03:09:10 GMT

I always leave positive FB if I am happy; I do not leave FB if I am not sure that NEG is 100% justified and decide to give myself cooling off period. If eBay would introduce automatic positive I would leave the NEG immediately, just to make sure the seller is not going the undeserved positive.

Many people leave no FB if they are not happy; so be careful what you are asking for. 🙂

Re: Automate Buyer Feedback if Feedback is not Left

lynnie3024 — Mon, 13 May 2013 03:26:29 GMT

4. A Seller would not have to say "feedback will only be left when positive feedback is received"

When I see the above in a listing I hit the back button.

Feedback is VOLUNTARY...and as has been said umpteen dozen times before..if you ask for feedback you may not like what you get.

Re: Automate Buyer Feedback if Feedback is not Left

**tay** — Mon, 13 May 2013 03:27:25 GMT

Agree 100% with super_nova.

Re: Automate Buyer Feedback if Feedback is not Left

vetrogame — Mon, 13 May 2013 04:00:06 GMT

Sellers are given the option of leaving auto feedback (once payment is completed) - I use this option to simplify my selling and so I don't forget to leave the buyer good feedback.

Please don't turn this into a "Hate the Seller campaign" I believe buyers should at least have the 'option' to automate their feedback just as I do....................

Re: Automate Buyer Feedback if Feedback is not Left

lynnie3024 — Mon, 13 May 2013 04:18:45 GMT

No-one is turning this into a "Hate the Seller campaign"...I am also a seller, have been for a very long time..not on this ID obviously.

You cannot give a seller anything other than a positive anyway so it is really irrelevant when you leave their feedback.

You have said in your OP than it would be ebay that automated the buyers feedback after a set time...this would NOT give a true result of transactions as the buyer may not have left any feedback rather than a negative.

Not that ebay would ever do as oyu have suggested but on the off chance that they did I think it would cause more problems than it would solve.

And just to reiterate...feedback is VOLUNTARY.

Re: Automate Buyer Feedback if Feedback is not Left

jean2579 — Mon, 13 May 2013 04:23:13 GMT

I always leave positive FB if I am happy; I do not leave FB if I am not sure that NEG is 100% justified and decide to give myself cooling off period. If eBay would introduce automatic positive I would leave the NEG immediately, just to make sure the seller is not going the undeserved positive.

Many people leave no FB if they are not happy; so be careful what you are asking for. 🙂

I agree with this.

Re: Automate Buyer Feedback if Feedback is not Left

digital*ghost — Mon, 13 May 2013 05:23:53 GMT

While I don't think automated buyer feedback is a good idea, there are ways around the primary issues being discussed here. For example, just like sellers, a buyer needs to opt in, with I guess the main parameter being it's left automatically at the end of the 60 days (perhaps there could be some other criteria, like no messages post-sale, no disputes open, and the ability to exempt purchases from auto-FB).

But, because of that, at the end of the day to make the idea feasible for most, it would often require just as much participation from the buyer as leaving FB does, so it kind of defeats the purpose. The real issue is that there's no basis for an auto-FB to be left. Sellers can choose to leave auto-FB at two main points in the transaction; when payment is received or when buyer FB is received. What are the equivalent points for a buyer - when FB is received, that won't work for auto-FB, especially if they received auto-FB for paying, or when the item is received. Again auto-FB doesn't work here because simply receiving the purchase in no way reflects the transaction experience because from the buyer's perspective, there's a lot more to evaluate.

Auto FB wouldn't help future buyers, either, not those looking up FB left for specific items anyway.

The only change I can really see of being as close to this and of any benefit to buyers and sellers alike is the introduction of a transaction count. eg 5000 items sold, 4000 FB received, then buyers could see maybe the 10 people who left negs is actually 0.02% of transactions not 0.25 (not the most drastic example, I know, but you get the general gist hopefully :8} ).

Re: Automate Buyer Feedback if Feedback is not Left

belindabargainhunter — Mon, 13 May 2013 07:03:47 GMT

So will this be the same for sellers who do not leave feedback for buyers???????

Re: Automate Buyer Feedback if Feedback is not Left

vetrogame — Mon, 13 May 2013 07:05:41 GMT

Well its good to get such an enthusiastic response. At the end of the day I would settle for NO NEGATIVE feedback, I just think that its a waist where the buyer has left the item too long and is no longer able to leave feedback. I have done this myself in the past.

Thank you for your thoughts and clarity 😄

Re: Automate Buyer Feedback if Feedback is not Left

vetrogame — Mon, 13 May 2013 07:14:33 GMT

I'm a believer that if the Buyer pays in a reasonable time. Then they have kept up with their end of the deal, so I leave P+ FB automatically once payment is complete. If there are any issues thereafter, it is as a result of the item or seller and not the Buyer........

Re: Automate Buyer Feedback if Feedback is not Left

phorum_junkie* — Mon, 13 May 2013 07:17:11 GMT

A Seller would not have to say "feedback will only be left when positive feedback is received"

All the seller is doing is let the buyer know they have automated feedback set up and so if the buyer, for some obscure reason, wants feedback they will have to leave it first.

As a seller cannot give a buyer anything but pos feedback and the automated system does not come into play unless a pos it left why would you not buy from somebody who may be an excellent seller just because they want to keep you well informed?

Re: Automate Buyer Feedback if Feedback is not Left

***super_nova*** — Mon, 13 May 2013 07:23:00 GMT

Please don't turn this into a "Hate the Seller campaign"

Actually, I sell lot more than I buy 🙂

Re: Automate Buyer Feedback if Feedback is not Left

ambridgebuckskins — Mon, 13 May 2013 07:49:12 GMT

I dunno, l'm a bit miffed with feedback at the moment, due to my new grey dot.

l asked the buyer why they didn't contact me when the item arrived instead of leaving a grey dot over a month later.

They said the item arrived broken but they were only after one part of the unit, so weren't fussed.

Until l kept sending feedback reminders (l didn't send any, eBay send them to buyers). The buyer said they were going to leave things as they were but since the reminders kept coming, he picked the easiest way to stop them.

Pfft.

Re: Automate Buyer Feedback if Feedback is not Left

vetrogame — Mon, 13 May 2013 07:59:32 GMT

As a registered Seller I rely heavily on feedback to promote my profile and store, I don't have the luxury of receiving feedback for buying items like others.

My whole point is that as a SELLER ONLY, it is not easy to collect feedback. Most Sellers I know leave feedback for the buyers, so it stands to reason and probability that a seller will receive less feedback than a buyer..........................................

Re: Automate Buyer Feedback if Feedback is not Left

k1ooo-slr-sales — Mon, 13 May 2013 08:23:24 GMT

vetro, I can see why this is something you feel strongly about. You have left 438 feedback but only received 295 in return.

Now, I am normally one to say "feedback is voluntary, don't worry about it", but that is because I am happy with the levels of returned feedback I have received. But yours is running at around 67% which is somewhat surprising. As a buyer and seller, I feel for you.

Re: Automate Buyer Feedback if Feedback is not Left

vetrogame — Mon, 13 May 2013 09:04:23 GMT

Wow, you know more than I do (I'm not kidding) this is what I am trying to get at, though I may not have worded the original post in the best context I know...........sorry for that guys.

It may be something that I am doing or not doing but with no communication regarding any item issues from buyers I don't know?

I mentioned this before but, As a buyer in the past I have waited too long to leave feedback and when I go to leave feedback the item has disappeared so I am no longer able to leave +FB for the buyer.

Re: Automate Buyer Feedback if Feedback is not Left

k1ooo-slr-sales — Mon, 13 May 2013 09:46:30 GMT

It may be something that I am doing or not doing but with no communication regarding any item issues from buyers I don't know?

maybe 'gamers' are just averse to leaving feedback. Time probably gets away from them once they start playing games, and and when they finally stop to take a leak, 60 days has passed and they are not able to leave feedback! 😛

Re: Automate Buyer Feedback if Feedback is not Left

***super_nova*** — Mon, 13 May 2013 09:50:35 GMT

My whole point is that as a SELLER ONLY, it is not easy to collect feedback

I am also a seller only on my main selling ID. And occasionally somebody does not leave me FB. Of-course, I would also love to get glowing FB for every transaction, but no FB is my second most favorite 🙂 . Definitely no FB is preferable to positive with comment something like 'it's OK" , or "no hassle" or something else suggestive of the buyer not having anything nice to say about the item or the transaction. Once you get enough positives, say over 100, the number becomes quite irrelevant.

By the way, what sort of automatic "positive" comment would you want eBay to give you? In any case once the FB is issued by eBay and not the buyer it becomes totally meaningless.

Re: Automate Buyer Feedback if Feedback is not Left

digital*ghost — Mon, 13 May 2013 09:51:04 GMT

To be honest with you - and this is not intended as criticism in any way - but if I had to guess, I'd say it has more to do with the type of item you sell than anything else. Video games don't strike me as the kind of item where buyers are looking for / needing a personalised service, and while you have a lot of eBay members who will leave FB for every transaction no matter what it is they buy, I think there are some categories where buyers are less mindful of - or place less value on - leaving FB for a selller, particularly positives.

If you think about it in terms of say visiting a normal shop where they have feedback slips you can fill out - what kind of things motivate people to actually go to the effort of doing so when it's much simpler, and faster, to get what you want and leave... (The two things being exceptional customer service and poor customer service, with - I'm guessing - fewer people filling one out for great customer service; they're more likely to just tell a few people about it or post on social networks, i.e. mediums that are still grabbing attention because they're interactive and they'll get a response, which is more gratifying that eBay's static FB system IYKWIM).

I don't mean to suggest you're not offering service good enough to deserve feedback, I'm just trying to point out the (possible) mindset behind people not even thinking it's worth coming back to post a FB comment.

For a comparison, on my main ID I sell handmade items, quite a few are custom made, so there's often a little interaction between the buyer and myself before and after purchase; even if not, I send every buyer a message with some key information they don't get from eBay's automated messages (this is just the way I like to do things, and I know it's not always possible or appropriate for other sellers), and even then I'm at about 80% FB returned (that's calculated over a few years, and I know for certain the percentage would be lower if based on the last 12 or 6 months - it does seem buyers are increasingly disinterested in leaving FB no matter what you sell).

This is all just opinion, anyway.