topic PAYPAL ,ITEM RETURNED NOT AS SENT in Selling

PAYPAL ,ITEM RETURNED NOT AS SENT

gregorycosmo — Fri, 17 May 2013 23:24:19 GMT

JUST HAD A SITUATION WHERE I SOLD AN ITEM ON EBAY WHICH WAS PAYED VIA PAYPAL

PURCHASER WANTED A 50% DISCOUNT ON THE ITEM AS HE SAID HE COULDNT AFFORD IT(ITEM WAS A BUY IT NOW ONLY LISTING)

WE NEVER OFFERED A DISCOUNT.HE PURCHASED THE ITEM THEN UPON RECEIVING IT SAID IT WAS FAULTY

WE ASKED FOR THE ITEM TO BE RETURNED SO WE CAN INSPECT IT AND IF THERE WAS AN DAMAGE DURING TRANSPORT ETC WE WOULD REFUND ,HE REFUSED AND OPENED A PAYPAL DISPUTE REQUESTING 1/2 THE MONEY BE RETURNED

WE DECLINED AS WE KNEW THE ITEM WAS GOOD,WHY WOULD YOU WANT A FAULTY ITEM ?

WE RECEIVED THE ITEM BACK(WAS A SET OF INSTRUMENT GUAGES ) BUT HE HAD STOLEN THE GUAGES AND SENT ONLY THE HOUSING BACK

WE IMMEDIATELY INFORMED PAYPAL WHO SAID TO GET A PHOTO AND A LETTER FROM A REGISTERED WORKSHOP STATING CONDITION OF RETURNED ITEM WHICH WE DID AND SENT THEM TO PAYPAL(THEY REPLIED THEY HAD RECIEVED THE INFO

TODAY PAYPAL SENT AN EMAIL CASE CLOSED IN FAVOUR OF BUYER(WHO STOLE THE GUAGES)

THEY SAID WE CAN FILE A DISPUTE IF ITEM WAS NOT RETURNED AS DESCRIBED....THEY ALREADY HAVE THIS INFO ...DONT THEY READ IT .....WHY REFUND THE PURCHASER AND THEN ASK IF ITEM NOT RETURNED AS SENT FILE A CLAIM ESPECIA;LLY WHEN I HAVE CALLED AND EMAILED REGARDING THE CLAIM PREVIOUSLY

THIS IS THE REASON I HATE PAYMENT GOING THRU PAYPAL,IT ALLOWS LOW LIFE TO MAKE FALSE CLAIMS / STAEL ITEMS AND GET AWAY WITH IT

ACTIONS LIKE THIS WILL FORCE PEOPLE TO HAVE LOCAL PICK UP ONLY ON THEIR ITEM SO AS NOT TO HAVE TO DEAL; WITH PAYPAL WHO ARE GEARED ONLY TOWARD THE BUYER

I HOPE THIS DOESNT HAPPEN TO ANYONE ELSE

WILL LET YOU KNOW WHAT THE OUTCOME IS BY 2 JUNE 2013

REGARDS

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

***super_nova*** — Fri, 17 May 2013 23:36:05 GMT

How can PP determine who is telling the truth? Theft/fraud is a criminal offence = police matter; tell the buyer that unless $X is immediately paid you will be making report to the online fraud squad:

http://www.police.qld.gov.au/programs/cscp/eCrime/internet/report/

They are in Queensland, but the report for other states is also made through them.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

k1ooo-slr-sales — Fri, 17 May 2013 23:38:11 GMT

Firstly, being in CAPITALS I find your opening post hard to read. Please try to avoid the use of CAPS unless highlighting a particular word or phrase. Use of CAPS is also considered as SHOUTING in forums on the internet. You will get more help by avoiding caps.

Secondly, I think you need to phone PayPal and explain your case. Ask for the name of the person you speak to in case you need to refer to the conversation when speaking to anyone else at PayPal. If you do not get satisfaction from the first person you speak to you should ask to be transferred to supervisor.

Remember to remain calm when speaking to them. You may need to go through the facts a few times with them but keep your objective in mind i.e. getting them to side with you because of the facts. I know from experience that this can be frustrating, but you put yourslf in the PayPal persons shoes, you wouldn't like to be shouted at all day, and when someone comes along who speaks to you respectfully and actually calls you by name you are likely to be more receptive.

Come back here and let us know how you go with the phone call, and to update us. There will be others with more experience than me who come along and give you advice as well. Good Luck.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

1sweetap6v8 — Fri, 17 May 2013 23:48:38 GMT

OH dear another ebay scammer, this is what the problem with ebay is. Right here now in this thread is the main root of ebays problems.

DISHONESTY. Why cant people just be honest, Its not hard and its right. And buy being honest you never fear a knock at the door that you dont want.

Ring PayPal immediately and tell them everything now. Demand they return your funds or you will be forced to take legal action and if i were you I would make a claim in the small claims court, Its cost effective and depending which state your in there may be no repercutions if you did lose. Make sure you take both the seller and Ebay to court.

You can check online at the court websites of your state for costs which is not that bad and if you win which you should you get it back.

But try Paypal first they may wake up to it being a scam buy the buyer and do something about it.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

jameshouseofstyle — Sat, 18 May 2013 01:09:51 GMT

k1ooo,

staying calm may work for some - not once did it work for us.

Our conversations (not that terribly many, but all the same, all of them, end up in a raging argument.

By staying calm and polite all we have achieved is being fed a whole bunch of moronic, robotic, monotone statements that were so much slanted in buyers favour that it just wasn't funny!

They almost didn't even make any pretence to disguise that - nor come up with an explanation of their dumb decision.

The minute I told them what I REALLY thought of the them, their little speech and their policies - they changed their tune almost instantly - reversed the decision and followed it up 10 min. later with email to confirm.

But that's not all folks!

3-4 days later a large box of handmade Paddington choclates arrived from PP!

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

Anonymous — Sat, 18 May 2013 03:31:08 GMT

Firt I have t say I have no problems with people posting in capitals. It actually makes it easier to read for those like myself who are getting older and dont have the best eyesight anymore.

As for keeping calm when dealing with paypal staff. I can garantee that wont help you even a little. Its also very hard to do when confronted by the brick wall reasoning they employ!

We all know Ebay and paypal will use any excuse to support a buyer above a seller regardless of right and wrong. They ask you to take tictures, obtain evidence, get letters etc etc. This is generally just a stalling tactic and they assume that by imposing so many conditions etc you will simply give up.

I had a customer buy used to buy Schleich figures from me. Every 2nd or 3rd order they would claim an item was missing. So I would replace or refund. I soon worked out they were a sometimes seller and were scamming me. So when I next dent an order I triple checked it and low and behold they claimed one item was missing and one was damaged. The entire order was worth about $60 and the two items they referred to were worth $10 together. They claimed for half the orderat $30. Ebay had then return the damaged item. It was not damaged and it was not the exact same item i sent. It was an earlier release of the same item which had no tag attached, was a different colour and showed signs of play-wear. Payal found in their favour and gave them back the $30 even though their claim should have been for $10 and it was a false claim to boot.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

punch*drunk — Sat, 18 May 2013 03:41:46 GMT

If paypal makes a decision you are bot happy with, you can lodge a compliant with the Financial Industry Ombudsman. That usually see their decisions overturned pretty quickly.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

Anonymous — Sat, 18 May 2013 03:53:39 GMT

Have you ever actually done that punch drunk?

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

*sparklz* — Sat, 18 May 2013 04:33:38 GMT

You will need to take the packing and the empty case to the police and get a police report and send a copy to paypal to get your money back.

I received an empty box and that is what I had to do to get my money back.

The postage details should have the weight of the package.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

punch*drunk — Sat, 18 May 2013 05:03:45 GMT

Have you ever actually done that punch drunk?

Yes, but not for the same scenario.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

Anonymous — Sat, 18 May 2013 10:21:58 GMT

I thnk you will find that the ombudsman has no authority over ebay as they are a cyber company not based in Australia. I think the only solution is that suggested by *sparklz* above. A lot of effort but thats always the way with the law and is why so many people get away with so much.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

davewil1964 — Sat, 18 May 2013 11:01:45 GMT

There are plenty of members who will assure you that the ombudsman does indeed have jurisdiction over Paypal Australia. They have to have a financial services licence to operate in this country, thus are subject to the FOS.

Usually it only takes a threat of the ombudsman to get satisfaction, so Paypal seem to think the ombudsman has authority.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

tobybee254 — Sat, 18 May 2013 12:30:33 GMT

The only paypal dispute I have had as a seller was for a clothing item.

Buyer had left pos feedback after receiving item, then a week later told me she was unhappy as the item was stained.

She returned it very obviously stained and bleached to try and remove what appeared to be red wine.

When I attempted to discuss with her she filed a paypal dispute.

I could of course been dishonest and claimed not to have received the item back.

Despite sending paypal invoice copies etc and speaking with them and emailing they still refunded the buyer in full.

But following advice from here I contacted the financial ombudsmen straight away, then rang paypal and gave them the info re my complaint again and my money was refunded immediately.

Buyer got away with it though !!

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

phorum_junkie* — Sat, 18 May 2013 14:23:09 GMT

How can Paypal possibly know which of you was telling the truth, you could have removed them from the housing and taken a photo just as easily as the buyer could have removed them before returning.

You should have emailed the seller telling them they had 48 hours to close the dispute and release the funds back to you or you would be taking the package they returned and all their details to the police so they would face charges of obtaining money by deception.

If they did not do so you should indeed have gone to the police station and got a crime report number which should then have been given to Paypal who would almost certainly have decided in your favour.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

belindabargainhunter — Sun, 19 May 2013 10:32:57 GMT

Yeh thats not right.I would take it further and make a report to the local police. I would hope that would at least put a scare into them.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

gregorycosmo — Tue, 04 Jun 2013 08:54:26 GMT

Just an update ...paypal have given my total amount back

i had to go and report it to the police which i did and got a card off the officer with his name ,event number etc and sent it to paypal

paypal would accept it as they said they needed it on a police letterhead with the a statement of the events,his name,badge number ,etc...

i informed them that the police offer said they dont provide that and for them to call him

i told paypal to call the police station and they said they wouldnt

they said i now have to supply a stat decleration which i did

they then refunded me my funds after jumping thru all their hoops and complaining

i had informed them that i think they try and make it so hard and time consuming in the hope that for smaller amount of say under a $100.00 most sellers wont bother to claim next time as cost to business would outweigh the refund amount

no matter how small the amount nor how time consuming it would be every seller should pursue paypal to get their funds if wrongly done by

hopefully it also goes on record for the purchaser so that if he makes a habit of it they can find against him in future claims and prevent another innocent party having to go thru this

regards

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

davewil1964 — Tue, 04 Jun 2013 08:59:07 GMT

Good to hear. Persistence (and knowing your rights) wins.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

*sparklz* — Tue, 04 Jun 2013 09:03:29 GMT

Great news.

When I had to do that they called the police station to verify what I told them and then I was refunded.

Well done and good on you for following it through.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

bsal6160 — Tue, 04 Jun 2013 09:05:44 GMT

Sorry to hear of your problem but, even if any outside party was to get involved it still boils down to a he said/she said fight.

While you may not have received in return what you sent, ask yourself one thing first, can you prove you actually sent the gauges and housing? Even the weight of a posted parcel would not prove the correct item was sent.

Re: PAYPAL ,ITEM RETURNED NOT AS SENT

mini*lindy — Tue, 04 Jun 2013 09:06:12 GMT

thanks for coming back to let us know the good (even if it was hard to get) news.