topic Re: Cash only pickup in Selling

Cash only pickup

area3222 — Tue, 21 May 2013 08:33:14 GMT

In my listing i put CASH only as my condition of sales. As ebay rules everybody should offer paypal(among 3 options) as a payment method. In my listing goods are only for pickup, no postage. If customer denied to pay cash and like to pay through paypal, can i refuse to accept that.

does my condition override ebays one?

Re: Cash only pickup

a_beautiful_room — Tue, 21 May 2013 08:50:21 GMT

Short answer, no.

You have to offer and accept paypal. The best way to get around it is to remind them when you send your invoice that cash on pick up is preferred so that they can inspect the goods when they arrive to collect and make sure that they are satisfied before they hand over their money. But some will use paypal for the convenience and that's all part of the ebay experience. I don't know why people don't want it, I don't care how they pay, I'd rather they just paid !

Re: Cash only pickup

*new2vintage — Tue, 21 May 2013 08:52:53 GMT

You can refuse to sell ( which violates an ebay policy ) but you risk receiving negative feedback.

Re: Cash only pickup

kopenhagen5 — Tue, 21 May 2013 08:55:55 GMT

Your conditions don't override ebays' but there is no PayPal protection on pick up items, hence not necessary to accept it.

So for the benefit of both buyer and seller, cash on pick up is the best option.

Buyer gets to inspect before handing the cash over and if it is not as described they can walk away. Seller gets cash without repercussions and no fees PayPal fees to pay.

Explain to the buyer there is no protection on pick up and you have had this confirmed here.

You can send the buyer here for an answer should they persist.

As well, cash means a chargeback can't be done months done the track.

If I receive PayPal payment on a pick up item, I refund the payment and advise they need to inspect the item before they pay. Adds credibility.

Re: Cash only pickup

oldworldlady — Tue, 21 May 2013 08:56:57 GMT

Paypal doesn't cover pick up items. If they use that they can't claim. No problem for you (in theory)

Re: Cash only pickup

genrel — Tue, 21 May 2013 13:51:32 GMT

NO, You don't have to accept paypal on pick-up only items. It creates a legal loop-hole in favour of the buyer and no private seller can be forced into this loop-hole. I refund in full anyone who try to push this issue as I won't have a bar of pre-payments of any type, not just Paypal. If you once accept pre-payment on an item which the buyer must collect, the buyer doesn't have to comply with any preset time limits on pick-up..they can take as long as they want and you are obliged to hold the goods in good order for the buyer until they are collected...don't go there. I was caught with this some years back, the buyer paid by bank deposit, then came up with excuse after excuse why he couldn't collect and he moved address during the period which wound up being some 18 months before the item was collected and there was nothing I could do...so never again. Ebay can't enforce Paypal on pick-up for this reason, they just won't admit it. I have no problems telling ebay where to stick their PP rules.

Re: Cash only pickup

phorum_junkie* — Tue, 21 May 2013 16:21:07 GMT

NO, You don't have to accept paypal on pick-up only items

You do if the buyer wants to pay that way if you have not set your listing up so that they cannot pay with Paypal unless they are paying for delivery too.

There may be no buyer protection for pick up items but there is also no seller protection against a bank chargeback anything up to 12 months later.

I have said this many times but it is very easy to list pick up items and have Paypal seller protection.

When you select the delivery method only offer freight.

In the payment options offer Paypal and cash on pick up (not COD)

If a buyer wants to use Paypal they then have to pay any freight charge you care to charge them, I always do an on-line quote with pack & send for their most expensive, fully tracked and insured delivery method and mention in the listing that it can be sent but the freight charge is likely to be $XXX.XX (it usually comes in at over a hundred dollars even for quite small things)

If they want to pick up then their only option is cash.

Re: Cash only pickup

Anonymous — Thu, 23 May 2013 08:26:48 GMT

in this situation the seller is stuffed. Ebay insists you must take paypal but then you are not protected against the seller. I listed an item for $250 which was to large to post so I stated that the buyer had to pay cash on collection.

(I have in the past had a buyer pay by paypal when collecting an item and they just went home and filed a dispute and took back the money. You cant prove post when the item isnt posted.)

So the buyer paid $250 by paypal and then said they would collect the item. I refunded the payment and explained the situation. They then left me negative feedback and there is not a thing I could do about it.

Further if you have a shop and take a credit card payment over the phone the person is by law not allowed to collect the item in person. It opens the door to fraud. (anyone who decides to respond to this with an opinion please do your research first as that is not up for debate. It is the law) One must assume that by precedent the same must apply with Paypal by Australian law.....Not that either Ebay or Paypal care about Australian law.

Re: Cash only pickup

shepherdsrule — Thu, 23 May 2013 09:05:21 GMT

in this situation the seller is stuffed. Ebay insists you must take paypal but then you are not protected against the seller. I listed an item for $250 which was to large to post so I stated that the buyer had to pay cash on collection.

(I have in the past had a buyer pay by paypal when collecting an item and they just went home and filed a dispute and took back the money. You cant prove post when the item isnt posted.)

So the buyer paid $250 by paypal and then said they would collect the item. I refunded the payment and explained the situation. They then left me negative feedback and there is not a thing I could do about it.

Further if you have a shop and take a credit card payment over the phone the person is by law not allowed to collect the item in person. It opens the door to fraud. (anyone who decides to respond to this with an opinion please do your research first as that is not up for debate. It is the law) One must assume that by precedent the same must apply with Paypal by Australian law.....Not that either Ebay or Paypal care about Australian law.

I did not think that paypal would do this in the case of a pick up item ??

I have always been led to believe that there is NO protection from paypal for P/U item for either buyer or seller??

Re: Cash only pickup

***super_nova*** — Thu, 23 May 2013 09:18:04 GMT

I did not think that paypal would do this in the case of a pick up item ??

I have always been led to believe that there is NO protection from paypal for P/U item for either buyer or seller??

many years ago there were few cases when that happened, that is why now there is NO buyer protection for pick up only items.

However, even in those time when PP would refund if postage could not be prooved, there was a way to deal with it = police.

Re: Cash only pickup

putney32 — Thu, 23 May 2013 12:01:37 GMT

Further if you have a shop and take a credit card payment over the phone the person is by law not allowed to collect the item in person. It opens the door to fraud. (anyone who decides to respond to this with an opinion please do your research first as that is not up for debate. It is the law) One must assume that by precedent the same must apply with Paypal by Australian law.....Not that either Ebay or Paypal care about Australian law.

I took many cc payments over the phone in my shop, and the buyers collected them in person a week or 2 or 3 later, never had a problem. Maybe one or other of the banks has a ruling on this (certainly not the ANZ or the NAB), BUT it is not LAW, maybe a banks Terms of Trading, but NOT federal or state law.

Re: Cash only pickup

janeababe — Thu, 23 May 2013 16:04:51 GMT

In my listing i put CASH only as my condition of sales. As ebay rules everybody should offer paypal(among 3 options) as a payment method. In my listing goods are only for pickup, no postage. If customer denied to pay cash and like to pay through paypal, can i refuse to accept that.

does my condition override ebays one?

Actually, in your description you have written CASH ON DELIVERY! which is completely different to Cash on Pick Up.

I wont accept paypal for pick up items,(though when listing i MUST add it as an accepted form of payment).
In my description, write something along the lines of: Cash only sale. Paypal will not be accepted for pick-up-only items. Thank you.
I havent had any trouble buyers because of this, yet. 🙂

Re: Cash only pickup

belindabargainhunter — Sun, 02 Jun 2013 10:59:03 GMT

I think that it about more than just refund protection. If I buy something for $500 and take cash whats to say its not a set up from someone who knows the house owners are away and they want to rob me. I know far fetched but it does happen these days.

I have no probs cash on pick up but anything over $100 I like another way to pay.

Re: Cash only pickup

***super_nova*** — Sun, 02 Jun 2013 11:17:09 GMT

I think that it about more than just refund protection. If I buy something for $500 and take cash whats to say its not a set up from someone who knows the house owners are away and they want to rob me. I know far fetched but it does happen these days.

I have no probs cash on pick up but anything over $100 I like another way to pay.

The other way would be a bank cheque.

Re: Cash only pickup

belindabargainhunter — Sun, 02 Jun 2013 11:21:09 GMT

Then I might as well go shopping. The point of ebay for most of us is its easier.

Re: Cash only pickup

phorum_junkie* — Sun, 02 Jun 2013 14:04:18 GMT

How to list items so you don't have to accept Paypal if item is picked up:

1. In delivery options ONLY select freight.

2. In payment methods select Paypal and Pay on pick up (not COD)

3. In item description say you are happy to arrange freight through Pack & Send and will give the buyer a quote if they provide their postcode.

Result:

If they want to use Paypal then they have to pay whatever you wish to charge them which will be pack & send's most expensive, fully trackable, fully insured service plus a decent handling charge for you having to get it to the pack & send depot.

If they don't want to pay the full invoice cost they must turn up with the cash or get an unpaid item strike.

Re: Cash only pickup

gem-boy-g — Sun, 02 Jun 2013 14:37:05 GMT

phorum you may get through to them eventually, I read this answer from you on a recent thread, really great method which breaks no ebay rules and gives full seller & buyer protection.

Re: Cash only pickup

colic2bullsgirlore — Sun, 02 Jun 2013 18:18:57 GMT

How to list items so you don't have to accept Paypal if item is picked up:

1. In delivery options ONLY select freight.

2. In payment methods select Paypal and Pay on pick up (not COD)

3. In item description say you are happy to arrange freight through Pack & Send and will give the buyer a quote if they provide their postcode.

Result:

If they want to use Paypal then they have to pay whatever you wish to charge them which will be pack & send's most expensive, fully trackable, fully insured service plus a decent handling charge for you having to get it to the pack & send depot.

If they don't want to pay the full invoice cost they must turn up with the cash or get an unpaid item strike.

Unless it's lady Martini and the advice given on the thread link below

http://community.ebay.com.au/topic/Buying/Ive-Reported-Rudeness/600159646

.... then she would just forward the seller whatever she thought was appropriate to post the item in, and disregard the seller listing terms,

after calling the seller rude and if the seller still preferred to use the expensive form of freight that was specified in the listing

then it's off to the boards for advice which would consist of other members offering to pick the item up for the buyer and posting it for them in the buyers preferred freight choice

..... then advising the buyer to leave negative feedback and mark down the sellers dsr stars and report them as a non performing seller.....

Smart when the shoe's on the other foot ?????....dunno about that hypocritical comes to mind

Re: Cash only pickup

minimikimusic — Sat, 29 Jun 2013 12:03:43 GMT

How to list items so you don't have to accept Paypal if item is picked up:

1. In delivery options ONLY select freight.

2. In payment methods select Paypal and Pay on pick up (not COD)

3. In item description say you are happy to arrange freight through Pack & Send and will give the buyer a quote if they provide their postcode.

Result:

If they want to use Paypal then they have to pay whatever you wish to charge them which will be pack & send's most expensive, fully trackable, fully insured service plus a decent handling charge for you having to get it to the pack & send depot.

If they don't want to pay the full invoice cost they must turn up with the cash or get an unpaid item strike.

Great idea phorum_junkie*. Questions:

1. Is Pack & Sends fully trackable/fully insured service accepted by PayPal should a buyer open up a dispute?

2. If the buyer wins the item how does the freight cost stop them from just paying with PayPal just for the item alone? Are they not able to make payment UNTIL the seller sends them an invoice with the freight charge added?

Cheers, minimikimusic

Re: Cash only pickup

thecatspjs — Sat, 29 Jun 2013 12:24:41 GMT

It is breaking ebay rules, and I am reporting you for encouraging it on the boards.

You are forcing cash on pick up and that is not allowed, it is not a safe method - for damn good reason.