topic Re: Is this eBay listing too confusing? in Selling

Is this eBay listing too confusing?

love-your-smile — Tue, 28 May 2013 05:50:22 GMT

After some honest feedback. I have just received negative feedback for this item:

http://www.ebay.com.au/itm/REMINERALIZATION-GEL-Teeth-Whitening-Remineralisation-/330819619061

Saying "1 gel only, expected th image of 4". These pictures are all I have and made to look the product more enticing - It is also what all my competitors do also. I thought I had it as clear as possible by the very first line of text in a very clear big font saying '1 x 3cc Tube Remineralisation Gel'. Being also a seller, do you think the picture makes it too confusing on what the listing is for, or should this description be sufficient?

Re: Is this eBay listing too confusing?

jameshouseofstyle — Tue, 28 May 2013 06:02:52 GMT

Sorry to see your neg!

Given for no good reason as the listing is crystal clear - there would be no way I would be in any doubt how many items I'm getting, listing is not written in Swahili.

Did you ring Ebay to have it removed?

Re: Is this eBay listing too confusing?

i-b-a-mad-loco — Tue, 28 May 2013 06:06:50 GMT

Maybe they were using a smart Phone but with the size of the font it still should be clear to read

I am sure you could have it removed 😉

Re: Is this eBay listing too confusing?

Anonymous — Tue, 28 May 2013 06:08:28 GMT

Personally upon reading this I am clear that If I were to purchase i would receive 1 item only. However after 15 years on Ebay I would never list an item like this without clearly stating in the auction title that only one item will be supplied and to then confirm in very big letters in the description that the listing is for one item only. Some people dont really read the item description and others are just not very bright. (as you will often see by reading these posts.) You may also be able to appeal this feedback with Ebay on the grounds that the buyer has left a negative feedback stating that they expected to receive multiple items when the listing stated clearly that only one item would be supplied.

Re: Is this eBay listing too confusing?

lyndal1838 — Tue, 28 May 2013 06:49:37 GMT

I am in no doubt about the number of tubes I would be getting, but I am not sure what the product is.....is it Remineralization Gel, Tooth Whitening Gel or Desensitizing Gel.

Re: Is this eBay listing too confusing?

i-once-was-bump — Tue, 28 May 2013 07:05:31 GMT

Looks like I would get 1 item however you had the same problem back in September so there are some buyers basing their purchase on the photo only.

Some sellers put in their listing that the photos form part of the description so maybe those 2 buyers were used to seeing that in some listings thus their mistake.

Re: Is this eBay listing too confusing?

foxette-in-sox — Tue, 28 May 2013 07:10:14 GMT

You received a neutral for the exact same item & exact same reason in SEPTEMBER last year.

Re: Is this eBay listing too confusing?

not_an_eloi — Tue, 28 May 2013 07:10:25 GMT

four items shown in the picture looks to be misleadin', to me, if there's only one that's the offer.

Re: Is this eBay listing too confusing?

*sparklz* — Tue, 28 May 2013 07:14:18 GMT

Call ebay and ask to have it removed as it clearly states 1 x 3cc Tube at the very top of the listing so the FB should be removed.

Re: Is this eBay listing too confusing?

motherbear2003 — Tue, 28 May 2013 07:23:59 GMT

Although your description is clear, your Title and Photo could lead some Numpties to think they were getting what is pictured; I think most of us have experienced a buyer or two who doesn't go beyond the pic. I'd be changing the picture if I was in your shoes, or alternatively change the title.

I'd also be ringing ebay and asking for the neg to be removed as your buyer clearly hasn't read the description:-)

Re: Is this eBay listing too confusing?

judyztreasurez — Tue, 28 May 2013 07:33:39 GMT

I agree with motherbear. Take a pic of your own. This I think would solve the problem of anyone thinking they are getting more than 1

Re: Is this eBay listing too confusing?

love-your-smile — Tue, 28 May 2013 08:05:57 GMT

Thanks everyone, I will make some changes to the listing.

Re: Is this eBay listing too confusing?

jameshouseofstyle — Tue, 28 May 2013 08:08:05 GMT

I desagree with the above, why go to the trouble of taking any pics, promo photo is more than clear enough, after all this seller sold 91 others without anyone thinking they are getting 4.

Onus here is on buyers to READ, unless their last brain cell died back in 1975!

Re: Is this eBay listing too confusing?

jameshouseofstyle — Tue, 28 May 2013 08:10:32 GMT

I meant to say I disagree with those who suggest taking a picture of just one item - they are not aimed at kindergarten kids, but for people who are literate.

Re: Is this eBay listing too confusing?

fourandsixpants — Tue, 28 May 2013 08:10:52 GMT

I agree with jameshouseofstyle:)

Re: Is this eBay listing too confusing?

i-once-was-bump — Tue, 28 May 2013 08:17:13 GMT

jhos some here buying and selling do not have English as their first language and though they are literate in a language other than English this should not stop them from using ebay.

Clear photos, clear descriptions and good spelling make it easier for everyone no matter their lack of education.

Some sellers don't mind selling to adults who might be illiterate.

Re: Is this eBay listing too confusing?

phorum_junkie* — Tue, 28 May 2013 08:19:22 GMT

I think that if only one person thinks they are going to get multiples then it would be better to have a picture of exactly what the buyer is getting or to put 1 x XXml in the title.

You really have to play to the lowest common denominator when listing on ebay and the neut back in September alerted you to the possibility of it happening.

Your record is beginning to look a bit shaky with so many neuts and revised feedback so you can't afford to take your eye off the ball.

You should also check your spelling, if you are going to leave unprofessional follow ups to feedback at least learn how to spell despicable!

Re: Is this eBay listing too confusing?

jameshouseofstyle — Tue, 28 May 2013 08:27:41 GMT

Hi bump, how are ya?

Agree with you to an extent - but we do live in an English speaking country and shouldn't have to get down to the level of those who don't understand it.

I mean, where does it stop then.

Does thjat also mean that customers like than can't grasp all the other relevant info in the listings, ie - faults or anything else the seller deems important to include to better inform his buyers.

Those who buy anything based on a picture alone would really have no one else to blame, or shouldn't be allowed to blame anyone else but themselves.

When I lived in France I certainly didn't expect anyone to show me the pics when they wanted to relate something to me - nor did anyone bend backwards to explain anything, you either read and write the lingo or you don't.

Re: Is this eBay listing too confusing?

Anonymous — Tue, 28 May 2013 08:29:37 GMT

TO: teeth-whitening

Dont worry about this comment that was made above....

"if you are going to leave unprofessional follow ups to feedback at least learn how to spell despicable!"

You will find on these forums that there are a few regulars who will have a go at you over anything just because they feel the forums are their personal stomping grounds and they have a chip on their shoulder. Personally I cant see why someone should go on the attack over a spelling error or a typo like this. But they will.

Re: Is this eBay listing too confusing?

love-your-smile — Tue, 28 May 2013 08:33:42 GMT

You should also check your spelling, if you are going to leave unprofessional follow ups to feedback at least learn how to spell despicable!

I was considerably angry when I left that and did spell it wrong. But good for me I have just finished sending eBay proof of all the threatening correspondence and his feedback will be removed and he will likely be banned.

This thread is not about unrelated listings so don't post just to start an argument, especially when you know nothing about what happened. But if you would like, I will dig up all of your history and see what I can find and share it to everyone.