topic Re: Ebay purchases/payment policy in Selling

Ebay purchases/payment policy

grandad0650 — Wed, 29 May 2013 00:56:02 GMT

I have just been informed (after my listings were removed) by ebay that I must accept any form of payment that the buyer wishes to use and that includes any sale that is a pickup/collect.II am not allowed to stipulate in my listing cash only on pickup although ebay allows cash to be given in this instance, but not posted. I now bring your attention to paypal

When a buyer collects the item,after paying by paypal, there is nothing to stop them from reversing the payment, and according to paypal Seller Protection Policy, there is nothing that can be done about it, the reason being is that I do not have any proof that the item was collected as I do not have a receipt as you do when posting

The only thing I can think of in this instance is to refuse any pickups, this then limits your buyers, but is this allowed to be put in your listing? I myself would not bid on any item offered in my state for sale that I could not collectit would save money on postage

Talk about ebay scratch paypals back and in turn scratches the postal services back, inturn the postal service scratch ebays back

Any thoughts sellers

written by grandma

Re: Ebay purchases/payment policy

foxette-in-sox — Wed, 29 May 2013 01:18:00 GMT

IF you list an item again that you will allow pickup on,put in large capital bolded font,something like

Cash on pickup is preferred please.

That statement IS allowed.

You cannot say though

You MUST pay with cash.

IF someone pays with Paypal & wants to collect in person,you could tell them there is no buyer or seller protection on pickup ONLY items when Paypal is used which is absolutely correct.You could also advise something like cash on pickup only items as I'd like you to inspect & make sure you're happy before taking item away.

IF they insist on paying with Paypal,about all you can do is take a photocopy of drivers licence,have them sign the invoice etc

Whilst that wouldn't cover you in the event of a chargeback,it would help you if you had to go to police & report them for fraud.

Nothing else to suggest sorry-NEVER had anyone use Paypal for a pickup only item when I was renovating my home a few years ago & have never used it myself for pickup only items.

Re: Ebay purchases/payment policy

*crikey*mate* — Wed, 29 May 2013 02:08:57 GMT

Just extending Foxy's idea/suggestion, could you not have some sort of document for the customer to sign saying something like

"I have inspected the item, paid $xxx cash to "I'm the best seller in the world" as I am happy with it's condition and have now taken possession of it."

dunno - something like that would have to carry some weight...

Of course you would need to verify iot was their signature, hence where Foxy's suggestion comes in - a photocopy of BOTH SIDES of their Driver's Licence.

Re: Ebay purchases/payment policy

Anonymous — Wed, 29 May 2013 02:31:23 GMT

I have posted on this before and as usual some of the regulars here will argue just for the sake of it as they did last time.... Thats what they do on these forums im afraid.

But I have a negative feedback for just this situation. I refunded a paypal payment on an item which was to be collected. This was because in the past I have had an item collected and then chargedback by a dishonest buyer.

It is against the law for a business to accept payment by Credit Card in advance on an item to be collected at a later date. The same precedent should apply to paypal. However neither Ebay or Paypal are answerable to Australian law. ( I knoew this as a fact because I used to have merchant facilities in my Sydney store and i spent 7 years as a practicing Solicitor for.)

They will make you accept paypal on an item to be collected and you will not be protected if the buyer is dishonest. They can even claim you offered free post verbally and so you will need to prove postage. Your options are as you have found to have your listing cancelled or to risk negative feedback by spiteful buyers if you refund their Paypal payment..

Re: Ebay purchases/payment policy

polocross58 — Wed, 29 May 2013 03:12:51 GMT

Anyone know what eBay's point is by insisting you cannot stipulate cash-only for pick-ups ?

Is it a moronic remnant of ebay initially forcing sellers to use Paypal ? Is that all it is -- ebay making demands simply because it can ?

And before anyone starts -- yes, we all know this is eBay's venue

Just as relevant is the fact ebay is merely a middle-man. It does not have items to sell, nor does it buy. It just sits in the middle making money from being the middle-man

as such, it's in eBay's interests to take care of sellers, because without them, ebay doesn't exist

The never-ending changes and the difficulties posed for sellers (in addition to increasing fees combined with Aust Post's piggy-back greed) are the reasons ebay doesn't have far greater number of sellers - thus buyers - thus profits

The thought of listing anything on ebay gives me cold shudders. I don't know how sellers do it or even why they bother much of the time, to be honest

Surely it's not going to crash ebay or its sucker-fish Paypal, if a seller asks for cash on pick-up for that old gate or baby's cot ? So why don't sellers pool their energies and make the case to ebay for the stupidity to end ?

Re: Ebay purchases/payment policy

grandad0650 — Wed, 29 May 2013 03:39:58 GMT

Thank you all for your relevant thoughts, it certainly gets the old brain cells moving, trying to add to them and think of ways to outsmart them,when I say them I mean all of them I mentioned probably a waste of time but it keeps the oldtimers away for a while

I have however weighed up the pros and cons of allowing pickups and have decided the best way for me is not to allow pickups!!! However if someone emails me about it then I may allow pickup if they tell me how they intend to pay, I can then make an informed decision as to wether I will allow it or not based on their answer, and you all know what that will be

So thanks again, if anyone can come up with another way that is ebay/paypal legal a law unto themselves please let me know

Regards Grandma

Re: Ebay purchases/payment policy

jerryman12a — Wed, 29 May 2013 04:48:09 GMT

If your listing Pick up items , why not use Gumtree or the other place where it's totally free.

I'm just wondering what the benefits are by selling it via a ebay listing ?

Re: Ebay purchases/payment policy

belindabargainhunter — Wed, 29 May 2013 05:10:09 GMT

Could you not do a bank deposit or cash on pick up (not offer paypal) then I would say most would choose cash anyway.

Re: Ebay purchases/payment policy

rkwm888 — Wed, 29 May 2013 05:17:11 GMT

Could you not do a bank deposit or cash on pick up (not offer paypal) then I would say most would choose cash anyway.

why would you do bank deposit? cash on pick up is the way to go

Re: Ebay purchases/payment policy

putney32 — Wed, 29 May 2013 05:23:02 GMT

Could you not do a bank deposit or cash on pick up (not offer paypal) then I would say most would choose cash anyway.

why would you do bank deposit? cash on pick up is the way to go

.... and ebay insist you offer one safe payment option, (even tho there is no paypal protection for PickUp Only items)

Re: Ebay purchases/payment policy

belindabargainhunter — Wed, 29 May 2013 05:25:23 GMT

my thinking was that if he is not allowed to say cash only then the buyer would see cash on delivery the better of the two options.

Re: Ebay purchases/payment policy

Anonymous — Wed, 29 May 2013 05:55:21 GMT

CASH ON DELIVERY is C.O.D. That is a completely different thing than paying cash on pickup. It is when you send out an item and the buyer pays for it when it is being delivered. In my opinion you would be crazy to use this method to sell anything.

Re: Ebay purchases/payment policy

i-once-was-bump — Wed, 29 May 2013 05:59:23 GMT

I have posted on this before and as usual some of the regulars here will argue just for the sake of it as they did last time.... Thats what they do on these forums im afraid.

But I have a negative feedback for just this situation. I refunded a paypal payment on an item which was to be collected. This was because in the past I have had an item collected and then chargedback by a dishonest buyer.

It is against the law for a business to accept payment by Credit Card in advance on an item to be collected at a later date. The same precedent should apply to paypal. However neither Ebay or Paypal are answerable to Australian law. ( I knoew this as a fact because I used to have merchant facilities in my Sydney store and i spent 7 years as a practicing Solicitor for.)

They will make you accept paypal on an item to be collected and you will not be protected if the buyer is dishonest. They can even claim you offered free post verbally and so you will need to prove postage. Your options are as you have found to have your listing cancelled or to risk negative feedback by spiteful buyers if you refund their Paypal payment..

I don't know why anyone would argue with you over that, seems perfectly sensible to me.

My only thoughts are that a buyer can use a credit card to pay for a pick up purchase if they use Paypal if they don't have the money to pay cash. But that is their problem not the sellers and maybe they should get a cash advance if they want the item.

Re: Ebay purchases/payment policy

belindabargainhunter — Wed, 29 May 2013 08:49:48 GMT

I would ask where u get your information from as Target takes credit card for click and collect I order pay by visa then pick up 2-3 weeks later.

Scoopon, cudo etc I pay for deals American express then order from the company later.

I have phoned may stores where they have an item I want pay them over the phone with my master card and pick it up later.

Photos that I have developed. I order pay buy card and pick up the next day.

Re: Ebay purchases/payment policy

phorum_junkie* — Wed, 29 May 2013 09:11:15 GMT

Just how many times do I have to post this.

It is perfectly simple to list without having to accept Paypal for pick up items.

1. In delivery methods only select freight.

2. In payment methods select Paypal and cash on pick up (not COD)

3. State in listing that you prefer cash on pick up however you are happy to arrange freight if the buyer wishes and to ask for a quote.

Result:

They either turn up with the cash or you send them an invoice including delivery (usually extremely expensive) using Pack & Send's most expensive, on line trackable, fully insured service plus a decent handling charge and they either pay with Paypal or you open an unpaid item dispute.

Re: Ebay purchases/payment policy

shepherdsrule — Wed, 29 May 2013 10:56:28 GMT

And that is how it is done.....well done PJ

Re: Ebay purchases/payment policy

garrcc — Wed, 29 May 2013 13:33:08 GMT

Hiya

just wondering ......if a buyer pays via paypal for a pick up item....then does a chargeback i.e gets his/her money back. Does that not mean that any buyer paying via Pay pal can do a chargeback...even if the item is sent via post, courier, etc..........????

Just wondering?????

Re: Ebay purchases/payment policy

i-once-was-bump — Wed, 29 May 2013 13:43:17 GMT

Just how many times do I have to post this.

Every time a new thread is started on the subject.

PJ surely you realise that not everyone sits here reading all the threads everyday of their life and only come here when things go wrong.

If a seller were to search the subject and posted on an old thread they would be crucified for digging up old threads.

However if you are tired of posting the information then don't continue to do so.

Re: Ebay purchases/payment policy

viewmont1071 — Wed, 29 May 2013 20:07:33 GMT

Open a paymate account and offer paymate and cash on pick up for your local pick up items.

The buyer will need to either learn to trust paymate or pay cash

Re: Ebay purchases/payment policy

grandad0650 — Thu, 30 May 2013 07:10:05 GMT

Well thank you PJ----- but you don't have to be rude about it, if you don't like seeing the same questions asked ( this is my first question here) back off and find something else to do with your time than peruse this disscussion board and have your 2 cents worth

Again written by grandma