topic Re: Buyers being pushy in Selling

Buyers being pushy

jen-the-smurf — Mon, 10 Sep 2012 14:06:24 GMT

I posted a CD today, but because I live out of town, I allow 1-3 working days for items to be posted and is clearly stated in the listing

I had one email me tonight asking if their CD was sent as they said they paid a few days ago (They actually only paid saturday night by PayPal). Do they think all Australia Post outlets are open on Sundays? CD was posted at 9am this morning as soon their doors opened, I can't post it faster than that.

Maybe next time I will deliberately make them wait the 3 days before I post it

Re: Buyers being pushy

the3coopers — Mon, 10 Sep 2012 14:43:36 GMT

No, you just need to get used to it and decide on a professional response.

Remember - you are catering to the absolute lowest common denominator of human beings when you sell online. Some of these people are so clueless, they cannot drive a car, let alone post something! They probably know much more about the inside of a Centrelink office than a Post Office. :^O

So, maybe just reply with

Hi, thanks for your message. I understand that you might be concerned about the inconveniently long delay. I am sure yo remember that you only paid me on Saturday night, and whilst I camped outside the whole day on Sunday so I was first in line, they still wouldn't let me inside the Post Office until 9:00am Monday morning (today).

This was only necessary because my normal delivery pigeon was molested by a rabid kookaburra, otherwise you would have heard his pecking on your window sometime on Sunday morning.

Always remember that we aim to please. Don't forget to mark down my postage DSR stars, and spend a few moments to think up a decently obtuse reason to give me Negative Feedback.

Kind regards, your dutiful seller.

Re: Buyers being pushy

dingo069 — Mon, 10 Sep 2012 16:34:52 GMT

or...you could appreciate the fact your buyer has put money in your pocket instead of buying from a B&M store or another seller and treat him or her with a modicum of gratitude and respect by replying courteously.

Re: Buyers being pushy

dylan11235813 — Mon, 10 Sep 2012 16:52:43 GMT

What!!! No Saturday service....

Re: Buyers being pushy

dylan11235813 — Mon, 10 Sep 2012 17:00:39 GMT

or...you could appreciate the fact your buyer has put money in your pocket instead of buying from a B&M store or another seller and treat him or her with a modicum of gratitude and respect by replying courteously.

I agree dingo

Re: Buyers being pushy

donkeynomad — Mon, 10 Sep 2012 20:13:00 GMT

Nice to have a laugh in the morning, thanks Coops 😄

Re: Buyers being pushy

banjo_99 — Tue, 11 Sep 2012 00:38:53 GMT

No, you just need to get used to it and decide on a professional response.

Remember - you are catering to the absolute lowest common denominator of human beings when you sell online. Some of these people are so clueless, they cannot drive a car, let alone post something! They probably know much more about the inside of a Centrelink office than a Post Office. :^O

So, maybe just reply with

Hi, thanks for your message. I understand that you might be concerned about the inconveniently long delay. I am sure yo remember that you only paid me on Saturday night, and whilst I camped outside the whole day on Sunday so I was first in line, they still wouldn't let me inside the Post Office until 9:00am Monday morning (today).

This was only necessary because my normal delivery pigeon was molested by a rabid kookaburra, otherwise you would have heard his pecking on your window sometime on Sunday morning.

Always remember that we aim to please. Don't forget to mark down my postage DSR stars, and spend a few moments to think up a decently obtuse reason to give me Negative Feedback.

Kind regards, your dutiful seller.

:^O :^O :^O

Re: Buyers being pushy

flotsam-jetsom — Tue, 11 Sep 2012 01:37:04 GMT

No, you just need to get used to it and decide on a professional response.

Certainly hope no buyers read that one the3coopers, very inflamatory, I both buy and sell here and have been doing so for over 10 years, new to the boards, but never have I imagined such a thing would be crossing a sellers mind as your post suggests.

Re: Buyers being pushy

drz250k — Tue, 11 Sep 2012 01:52:53 GMT

I agree coops, some buyers should not be allowed to sit in front of a computer they so clueless.

I had a buyer who purchased an item and then failed to communicate or pay for 5 days, even after a gentle reminder on day 4. I suspected they wern't going to follow through with the transaction and would commence a UPI on day 7.

On day 5 which was a Friday they paid with Paypal, it was late in the afternoon so I couldn't post it until Monday morning and sent them a message thanking them for their payment and explaining I couldn't post until Monday morning, no response to my message, but they instantly left me positive feedback, before they even got the item!!

On Monday morning at 9.01am I get this very abusive message from the buyer demanding why the item hasn't been marked as posted when I promised it would be. He was calling me a scammer and a thief and he will call the police if I don't give him his money back.

I replied with an explanation and informed him what time the post office opened and how rude and impatient he was being considering he kept me waiting for payment. He would have none of it and sent me another abusive message,

I had had enough by then and decided not to post the item as I could foresee further issues with this nut case. I cut off all comms with him and waited for the inevitable Paypal dispute, he couldn't neg me as he had already left me a positive and I wasn't going to refund him voluntarily, I would keep his money for as long as it took.

40 days later with not a single word from this guy and no dispute opened I decided to post the item and see what eventuates, I tracked it and it was received and signed for.

I still haven't heard back from him, that was 4 months ago.

I did'nt leave feedback for him, he didn't deserve any.
Blocked and forgotten, that's my take on it.

Re: Buyers being pushy

perfectly_dark007 — Tue, 11 Sep 2012 03:21:11 GMT

apparently cooper you arent allowed to have a sense of humour on ebay. tsk tsk

Re: Buyers being pushy

the3coopers — Tue, 11 Sep 2012 06:38:53 GMT

never have I imagined such a thing would be crossing a sellers mind as your post suggests.

But it's the truth. You have to CATER to the lowest common demoninator. That means not thinking that because you understand what is going on, that they will as well.

That also means treat them ALL with respect, and if they are being unreasonable or don't understand the process then you need to understand that from THEIR point of vioew they are correct.

The customer is always right. They all need to be treated with respect and courtesy irrespective or how dumb or unreasonable they are. Being a seller here means that you are exposed to these people occasionally - it's just a fact of life, so you just need to work out how to deal with it rather than taking it personally.

I didn't think that, when people start using these forums, they were required to leave their sense of humour at the door. So, let's all remember not to act defensively at things that are obviously made in jest.... surely do you REALLY think that I would send such an email to a buyer?

Re: Buyers being pushy

the3coopers — Tue, 11 Sep 2012 09:08:44 GMT

I can assure you that I DO NOT think that all buyer are on welfare.

Odd how some people just take themselves SOOOoooo seriously, don't they?

But never fear, everyone will always find me posting with the same ID, rather than continuously creating new ones to hide behind 😉

Re: Buyers being pushy

i-once-was-bump — Tue, 11 Sep 2012 12:58:04 GMT

Coops I am glad you don't have an alpaca loose in the top paddock.:^O

Oh drat, I've forgotten what I was going to write.:^O

Re: Buyers being pushy

wishuponastarcelebrationsandgifts — Tue, 11 Sep 2012 13:51:04 GMT

Thank you for the laugh cooper. I agree a sense of humour is a prerequisite to trading online at times.

You have to expect that from time to time you will come across a buyer that has unrealistic delivery timeframes for a myriad of reasons. I received a payment on a Friday night with delivery expected Saturday morning.....interstate...via regular mail. Thankfully I remembered the buyer had mentioned their party date in a previous email and contacted them immediately to suggest a cancellation as the item would not arrive in time.

It is best not to get aggravated as it may just come down to the buyer wanting confirmation that the CD was sent, as it may be a gift that they need by a certain date or something similar. Unfortunately when dealing with written communication it is possible to misinterpret the sender's intent ie. is this a simple question from the buyer or are they indicating that you should have posted it sooner? It is imposible to tell from the wording in your post.

Re: Buyers being pushy

davewil1964 — Tue, 11 Sep 2012 15:19:42 GMT

Gotta love it when self-admitted newbies come in and start upbraiding members about what should and shouldn't be written on the boards.

Makes one wonder about their newness and their motivations.

Re: Buyers being pushy

the3coopers — Tue, 11 Sep 2012 18:00:28 GMT

Coops I am glad you don't have an alpaca loose in the top paddock.:^O

Oh drat, I've forgotten what I was going to write.:^O

That alpaca has been in retirement for many years now. The last slap on the butt was on 10/08/2009 :^O

Re: Buyers being pushy

the3coopers — Tue, 11 Sep 2012 18:06:27 GMT

It actually got suspended due to "IDs cannot contain Obscene or profane words that violate eBay's guidelines (see eBay's rules on profanity)"

And after many discussions with T&S here and in the USA, it was finally decided that the offensive word was "spit" :^O

Re: Buyers being pushy

a_beautiful_room — Tue, 11 Sep 2012 21:06:39 GMT

OMG coops was that you !!!

No wonder I love reading your posts. They seemed like a letter from an old friend that I'd read before and seemed familiar .. heavens now I know why :-x

Sorry if I'm a bit slow on the uptake. It does make me snort with laughter reading your quest to find the offensive word.

Re: Buyers being pushy

patchoo78 — Wed, 12 Sep 2012 00:30:57 GMT

I had one email me tonight asking if their CD was sent as they said they paid a few days ago

Actually, considering that you started this post Yesterday which was Tuesday, then Saturday was a few days ago..

No need to get aggravated, the buyer was merely asking when the CD had been sent.. I have sent a similar message to sellers in the past when I was new to eBay and the CD hadn't been marked as posted.

All you needed to do is reply to the buyer and inform them when the CD was sent..

Re: Buyers being pushy

flotsam-jetsom — Wed, 12 Sep 2012 09:45:33 GMT

Exactly my point 'patchoo78' - why the need for the nastiness towards the nyer, without them, where would the sellers be?

I apologise 3coopers,. while I saw the humour in your 'pro forma reply to the buyer' I just thought the opening statement was a little derogatory to buyers. I realise now you were 'having a lend' as was said in my day