topic Re: Refund of FVFees in Selling

Refund of FVFees

14klippi — Sat, 15 Jun 2013 06:07:03 GMT

Good Day

Just a bit of advice please.

Buyer states in email that item is NAD as I had said that the item (faucet) was in excellent condition and he states that the item is not in excellent condition as has dents in it and so forth. Do not know what "so forth" means and the photos show no dents in the item. A number of photos was shown with the Zoom feature available for close inspection. He most likely expected a tap in brand new condition (used for over 3 years). However I emailed him back and stated for him to return item and I would refund him.

I would like to know if I am entitled to get a refund of my FVF from Ebay and how do I go about doing this.

Also can he leave me neg. feedback even it I refund in full.

Thanks and please be gentle with me ....... I am quite stressed about this whole thing - hardly slept last night.:O

Re: Refund of FVFees

*new2vintage — Sat, 15 Jun 2013 06:22:01 GMT

If you receive negative feedback phone ebay and ask for it to be removed. Explain the situation and if there are emails from the buyer that are relevant send them to ebay. You can wait and see if he opens a Paypal dispute or if you think there's nothing wrong with the tap you can refuse to refund. To arrange to receive your FVF back send a Mutual Cancellation but he can decline it.If he is unreasonable he will leave negative feedback regardless of what you do.

Re: Refund of FVFees

*new2vintage — Sat, 15 Jun 2013 06:25:19 GMT

To answer your last question yes he can neg you after you refund him.

Re: Refund of FVFees

dotcomdotayu — Sat, 15 Jun 2013 08:39:02 GMT

Is it possible it was damaged in transit?

Re: Refund of FVFees

14klippi — Sat, 15 Jun 2013 08:52:17 GMT

Hopefully not. I am very careful when it comes to packaging and I try my best to pack items well.

Re: Refund of FVFees

dotcomdotayu — Sat, 15 Jun 2013 09:02:06 GMT

I just wonder, if it was, since you know it was in good condition when it left you.

If it were me, I would request photographic evidence (including your original packaging if possible) before deciding how to approach. You're well within your rights to request that.

Re: Refund of FVFees

2106greencat — Sat, 15 Jun 2013 09:43:04 GMT

Definitely follow dotcoms advice. Ask for photo's and if the dents are clearly visible I would offer to pay the cost of returning (if indeed you want it back). Nothing annoys a buyer more than having to pay return post if an item is faulty.

eBay will not remove a negative simply because you refunded as the purpose of feedback is to allow the buyer to give an opinion on how the transaction was for them

Re: Refund of FVFees

14klippi — Sat, 15 Jun 2013 10:00:18 GMT

Thanks for the advice. Will send email to buyer and ask for photos of the dents and so forth as he put it and also prepare myself for a neg.

Re: Refund of FVFees

putney32 — Sat, 15 Jun 2013 13:35:08 GMT

how can you loose a nights sleep over a twenty dollar tap? surely just ask them to return and you'll refund, and relist.

Re: Refund of FVFees

thecatspjs — Sat, 15 Jun 2013 14:05:31 GMT

Sheesh putney ..... some others are different than you.

When you are new to selling and are not sure of how to deal with buyers such as the one the OP has and just want to do the right thing, over and above what is actually expected, it can be very stressful.

Negatives, returns, difficult buyers etc etc we don't all start out on ebay knowing everything and it can be daunting to say the least. A negative when you are new to selling can be very demolishing and plummet your rating to very low levels.

Re: Refund of FVFees

thecatspjs — Sat, 15 Jun 2013 14:06:23 GMT

:8} demolishing = demoralising

Re: Refund of FVFees

motherbear2003 — Sat, 15 Jun 2013 14:35:19 GMT

You don't have to be new to selling to be demoralised by a neg:|

Re: Refund of FVFees

*new2vintage — Sat, 15 Jun 2013 15:12:29 GMT

A tap needs to be hit hard with a hammer to be dented. Unless the buyer has done that it should be okay. I think it may just be a change of mind so if you receive photo's of it and you can't see anything wrong with it you are not obliged to arrange a refund.

Re: Refund of FVFees

thecatspjs — Sat, 15 Jun 2013 16:03:42 GMT

You don't have to be new to selling to be demoralised by a neg:|

Very true, Motherbear

Re: Refund of FVFees

14klippi — Sun, 16 Jun 2013 03:19:25 GMT

Putney32, I am by nature a worrier so thats what happens when I feel stressed. Have asked them to return and to supply photos as well and will refund but it will not be $20.00 but $34.00 so I am out of pocket by $14.00 plus FVF and I do not know about Paypal costs if there will be any. And I really think that it is just because the seller has changed his mind or doesn't suit. He expected a new Blanco tap for twenty bucks!!

Had a good nights sleep last night by the way.....