topic Re: Rude, harrassing buyers in Selling

Rude, harrassing buyers

magical*morgaine — Thu, 27 Jun 2013 08:04:34 GMT

I had a horrible time with an "experieced" eBayer who insisted I should have posted the won item days ago when it clearly states in my description, Post 1-3 days after clearance from Paypal and Bank.

It was absolutely awful what they said, yet not reportable, I don't think.

I have posted it but from now on, it will be hard to keep communication up when you come across someone like this.

Any help from more experienced eBayers?

Re: Rude, harrassing buyers

kopenhagen5 — Thu, 27 Jun 2013 08:23:43 GMT

If there was payment clearance time involved, I usually message the buyer informing them of exactly when it has cleared. And post the same or following day.

Sometimes PayPal automatically changes a payment to an echeque if a buyer is buying a lot of items and/or expensive items for secure reasons. The buyer is often unaware it changed and an echeque can take 3-6 days to clear.

You could also reiterate your handling time in the description as many don't see it in the postage section.

Re: Rude, harrassing buyers

whipstick12 — Thu, 27 Jun 2013 08:38:45 GMT

Hello Magical,

I read your other post as well as this one, you have great feedback so far,so don't be disheartened / deterred by one bad apple in the bunch,generally they are few and far between in my experience, just deal with and move on!

Enjoy your buying & selling like I do.

Re: Rude, harrassing buyers

phorum_junkie* — Thu, 27 Jun 2013 08:40:52 GMT

Why would you make a buyer wait until the money was withdrawn to your bank? Totally unacceptable, if you state a handling time then you should post within that many days from when the funds clear into Paypal. If you are going to make buyer's wait another two or three days then you should say that you will post within 3-8 days of cleared payment. You can still expect to get lousy DSR ratings for your postage time and you may lose a few buyers who will hit the back button though.

Re: Rude, harrassing buyers

magical*morgaine — Thu, 27 Jun 2013 08:43:39 GMT

Everything you have said I had done!

Re: Rude, harrassing buyers

magical*morgaine — Thu, 27 Jun 2013 08:46:32 GMT

I messaged every movement. Only use Paypal. The postage is in with my HTML description of item as well as the regular postage that comes when you select. Thanks for your help.

Re: Rude, harrassing buyers

magical*morgaine — Thu, 27 Jun 2013 08:48:29 GMT

Thank you, you are very sweet and as this is only my 2nd bad selling incident despite everything going smoothly, I will try again. 🙂

Re: Rude, harrassing buyers

kopenhagen5 — Thu, 27 Jun 2013 08:51:41 GMT

😮 Oh, I misunderstood. If you have waited for the funds from PayPal to clear into your bank before posting, that is highly unusual.

The funds in PayPal are yours and cleared if they are not pending and that is when you post the item/s.

You can then use the PayPal funds immediately to make purchases whether it be on ebay or other places.

If you want the PayPal balance to your account, then the norm is to do that in you own time not to make a buyer wait a further 3-5 days.

At least around 95% of sellers would do as I suggest. 😉

Re: Rude, harrassing buyers

foxette-in-sox — Thu, 27 Jun 2013 10:49:33 GMT

Perfume is regarded as dangerous goods; therefore, it can't be posted by express mail.

You also need a dangerous goods licence to post perfume so presume you have one or you wouldn't be listing them.

Any seller who made me wait for a lousy $20 to clear into their bank account would cop an immediate neg from me no matter what they wrote in their listing.

Re: Rude, harrassing buyers

belindabargainhunter — Thu, 27 Jun 2013 11:18:53 GMT

Yeh I don't understand why you are making a buyer wait for the funds to go into your account. If its says you post 1-3 days I would expect u to post within 3 days of me paying, with the exception if I pay late afternoon/ night them I would give an extra day.

Re: Rude, harrassing buyers

pinktoedannie — Thu, 27 Jun 2013 12:02:54 GMT

I had an experienced ebayer purchase something today for a discounted 'best offer' price. They paid, then emailed: 'send by overnight post, I need this by the weekend'.

The listing only offers standard post,and a two day handling time. And they made no mention of it before purchasing.

Although I have emailed and explained I can't guarantee overnight post and it would cost extra for express they haven't emailed back. The item is not one that will fit in an express satchel or I'd wear the extra cost, even though it probably wouldn't arrive overnight anyway (coming from regional Qld, going to the bottom of NSW).

I expect I'll get unfair feedback over it.

I justed wanted to whinge about it. End of rant.

Re: Rude, harrassing buyers

shahmink — Thu, 27 Jun 2013 12:04:38 GMT

If I pay via Paypal, how long does it usually take to show up in a seller's paypal account?

Re: Rude, harrassing buyers

latina4621 — Thu, 27 Jun 2013 12:04:47 GMT

I have had 5 different sellers do it to me within the last week I have paid via paypal and they have waited until the money has gone into their bank account first before they have sent it,

I find it rude and also if you don't have the money to post it to start with then don't sell or put in your terms that you do that, all of them as well no communication either

I will not buy from them again.

also I have been wondering if it is a new trend happening as I have to say I have never struck it before and I have been buying on and off for 10 years.

Re: Rude, harrassing buyers

latina4621 — Thu, 27 Jun 2013 12:06:05 GMT

it shows up straight away they get it immediately unless you do an E- Cheque , it is there but pending clearance.

Re: Rude, harrassing buyers

shahmink — Thu, 27 Jun 2013 12:10:14 GMT

Ok thanks latina4621.

Re: Rude, harrassing buyers

latina4621 — Thu, 27 Jun 2013 12:22:19 GMT

your welcome 🙂

Re: Rude, harrassing buyers

davewil1964 — Thu, 27 Jun 2013 12:26:13 GMT

Another of C&Ss advantages is that you can pay for the postage via Paypal. Thus negating a seller's BS about needing the money in the bank to pay for postage.

Assuming the seller is interested in doing the best thing by the customer.