topic Re: Selling pickup only items in Selling

Selling pickup only items

stanas007 — Sun, 30 Jun 2013 07:40:48 GMT

Hi, I was thinking of selling some items that are too big to post, but had a few questions regarding doing this.

Can you insist on cash on pick up only in your listing? I thought you had to offer Paypal/Paymate/Merchant Credit Card. Just do not want to be reported for an inappropriate listing.

If you do cash only do you tick other/see item description under other payment methods and not tick anything under the safer payment methods - Paypal etc?

Just wondering if any experienced sellers do offer Paypal or if it is not worth the risk due to an item not received claim.

Thanks for you help.

Re: Selling pickup only items

dotcomdotayu — Sun, 30 Jun 2013 07:46:08 GMT

Hi Stanas,

Yes, you can insist on cash on pick up, but you also have to offer one safe payment method (usually PayPal).

Most buyers are aware that with pick up items, there isn't any buyer protection so most don't use PayPal to pay anyway.

They are encouraged to pay with cash on pick up after they've inspected the goods are happy they are as described.

If I have a pick up item, I typically just explain they are welcome to pay with PayPal but point out what I mentioned above. I've never had anyone pay with PayPal for a pick up item yet.

Under postage methods, there's an option for pick up only. Click that one.

Just remember, you have to accept one safe payment method regardless.

Re: Selling pickup only items

dotcomdotayu — Sun, 30 Jun 2013 07:46:53 GMT

and* are happy they are as described

Re: Selling pickup only items

stanas007 — Sun, 30 Jun 2013 07:54:01 GMT

Thanks.

Just wondering what you would do if a buyer insist or does pay with paypal? Do you just refund or is there a way to protect yourself if the buyer comes to pick it up?

Out of curiosity what are the problems for the buyer if they use Paypal (you said there is no buyer protection)?

Re: Selling pickup only items

kopenhagen5 — Sun, 30 Jun 2013 08:02:34 GMT

Not so much problems for buyers, just no buyer protection should it be not as described.

They come to see if first then pay. Gives you more credibility to say you prefer they see it before they pick up. So no benefit.

It's more a potential problem for a seller if the PayPal payment was funded with a credit card and they do a chargeback claiming fraudulent use months later.

Most won't insist when they learn there is no benefit, but if you get one that does maybe because they want to use a PayPal balance, can't flatly refuse it.

Re: Selling pickup only items

whipstick12 — Sun, 30 Jun 2013 08:04:41 GMT

G'day Stanas,

About 50% of my sales are pick up,95% pay cash on pick up and a few pay immediately with Paypal,then pick up later as arranged.

I have never had any problems so far,but the type of product I sell may have some bearing on that.

Others have suggested you could get them to sign a docket ,I have never done this and I don't know how it stands legally?

Re: Selling pickup only items

kopenhagen5 — Sun, 30 Jun 2013 08:09:03 GMT

whipstick makes a good point.

To get drivers licence number and car registration when they pick up so the information can be used should a buyer claim a chargeback due to fraudulent use.

It has happened before where an under bidder has beaten the winner to the address and claimed they were the winner, so getting ID on a pick up with PayPal payment is a good idea.

Re: Selling pickup only items

thecatspjs — Sun, 30 Jun 2013 08:09:10 GMT

It's more a potential problem for a seller if the PayPal payment was funded with a credit card and they do a chargeback claiming fraudulent use months later.

There is a slight risk, the same risk that hundreds of thousands of businesses face every day, that a buyer or their bank many initiate a credit card chargeback through paypal for fraudulent use of card, or if they have overspent on their credit card.

Re: Selling pickup only items

thecatspjs — Sun, 30 Jun 2013 08:11:23 GMT

whipstick makes a good point.

To get drivers licence number and car registration when they pick up so the information can be used should a buyer claim a chargeback due to fraudulent use.

It has happened before where an under bidder has beaten the winner to the address and claimed they were the winner, so getting ID on a pick up with PayPal payment is a good idea.

Think this is great advice for paypal paid pick ups.

Also there are some categories that do not require safe payments, including cars.

Re: Selling pickup only items

stanas007 — Sun, 30 Jun 2013 08:12:16 GMT

Thanks, great advice whipstick12 and kopenhagen.

Re: Selling pickup only items

whipstick12 — Sun, 30 Jun 2013 08:14:26 GMT

WOW,how does the underbidder find the address?

That would be a trap for young players!

Re: Selling pickup only items

kopenhagen5 — Sun, 30 Jun 2013 08:16:21 GMT

If you are bidding on an item you can pull their details and have them emailed to you.

Re: Selling pickup only items

stormness_1 — Sun, 30 Jun 2013 09:35:23 GMT

I have in the past insisted on them having a paypal receipt when they pick up, either on a mobile device or printed if they absolutely HAVE to pay by paypal, I usually accept COD.

Re: Selling pickup only items

kopenhagen5 — Sun, 30 Jun 2013 09:49:01 GMT

Good policy stormness.

(I think you mean cash on pick up, not cash on delivery, unless you deliver. It is also an expensive AP service where they get the cash for you on delivery).

Re: Selling pickup only items

stormness_1 — Sun, 30 Jun 2013 11:42:17 GMT

No, I meant pick-up, of course, trying to take shortcuts on my mobile, and saying silly things!

Re: Selling pickup only items

i-once-was-bump — Sun, 30 Jun 2013 13:40:19 GMT

The only way I can accept credit cards is through Paypal so if I sell an expensive item then I feel I have to accept a Paypal payment in case the buyer can not afford the item so needs to use their credit card on a pick up only item.

Only you can decide if the risk of a credit card charge back is worth the money you will make by selling pick up only items and accepting the occasional Paypal payment.

Re: Selling pickup only items

phorum_junkie* — Sun, 30 Jun 2013 14:54:40 GMT

Unfortunately all the receipts and checks you can do will not stop you losing a genuine bank chargeback if a stolen or cloned credit card has been used. if you had a receipt with a copy of the buyer's driving license with the address shown then you could go to the police as they would have committed a crime but you would have to go after them in the civil courts to get your money or the goods back.

Having said that the chances of it happening are extremely rare and only possible if the Paypal payment is funded with a card.

Many buyers, especially newbies, pay with Paypal for a pick up item not realising that they have no buyer protection and usually if you explain that to them and tell them you are happy to refund their payment so they can pay cash after inspecting the goods they will agree.

If you don't want to accept the very small risk of a bank chargeback then there s a way to list which does not discourage a safe payment method but preempts any attempt to use Paypal and pick up together.

You need to list with freight as the only delivery method and Paypal and cash on pick up as the only payment methods.

They then have to pay for freight, very expensive for most large items, or they have to pay with cash.