topic Re: Item returned & refunded - what about ebay fees? in Selling

Item returned & refunded - what about ebay fees?

starby001 — Tue, 19 Feb 2013 09:22:42 GMT

Hi,

I have an item that a buyer is returning for a refund (another ID) however she has been most troublesome (she's very new to ebay and is unaware of the basic courtesies of tranactions - lack of communication, starting a paypal dispute 24 hours after purchasing the item etc) and I wondering if its up to her as to whether I get my ebay fees refunded?

The payment was via paypal so there is no problem there, I just refunded her money once the item was returned. But what happens with the ebay fees I've been charged for the transaction? They are still on my account and the only way I can think of to have them returned is to send her a cancellation for the transaction. What happens if she declines the cancellation? Do I still get stuck with the transaction fees?

Re: Item returned & refunded - what about ebay fees?

digital*ghost — Tue, 19 Feb 2013 09:38:32 GMT

the only way I can think of to have them returned is to send her a cancellation for the transaction. What happens if she declines the cancellation? Do I still get stuck with the transaction fees?

That is correct, on all accounts. The best thing to do is let them know before you send the cancellation request, so that they are aware one will be coming and how to respond to it.

eBay will advise them on the message they receive not to agree unless they have already received the refund, so I generally send a message (after refunding) confirming that it's been issued and in order for my records to be accurate, I am sending through the request to cancel the transaction and it would be sincerely appreciated if they could agree to the cancellation at their earliest convenience.

Re: Item returned & refunded - what about ebay fees?

starby001 — Tue, 19 Feb 2013 09:48:59 GMT

thanks for your response digital*ghost. that's what I was afraid of. I can see us getting stuck with the ebay fees for this one. She's been very difficult to deal with, even though we advised in the listing we have a 7 day no questions asked money back guarantee. The fees were less than $50 but its still frustrating when we didn't do anything wrong.

Re: Item returned & refunded - what about ebay fees?

digital*ghost — Tue, 19 Feb 2013 09:51:29 GMT

If they refuse the cancellation request, your best bet is to call eBay and explain the situation - they will be able to see that the item was returned and refunded, and will hopefully credit the fees back to your account (they have done so for others in the past 😉 ).

Re: Item returned & refunded - what about ebay fees?

starby001 — Tue, 19 Feb 2013 09:56:00 GMT

Thank you. I'll give them a call if it comes to that. Thanks for your time, I appreciate it.

Re: Item returned & refunded - what about ebay fees?

wishuponastarcelebrationsandgifts — Tue, 19 Feb 2013 11:31:11 GMT

I agree with digital ghost. I have had FVF refunded in the past where it can be seen via communications the buyer requested a refund and it was paid. Hopefully the buyer will agree to the cancellation request.

Re: Item returned & refunded - what about ebay fees?

*new2vintage — Tue, 19 Feb 2013 17:10:08 GMT

How can anyone open a dispute 24 hours after purchasing and presumably before their item has arrived ? Remind Paypal about that.

Re: Item returned & refunded - what about ebay fees?

syrupsmummy — Tue, 19 Feb 2013 20:32:11 GMT

If the buyer doesn't reply to your cancellation request for 7 days you can close the case and the transaction will be cancelled. So you can get your FVF back.

Re: Item returned & refunded - what about ebay fees?

***super_nova*** — Tue, 19 Feb 2013 21:39:57 GMT

How can anyone open a dispute 24 hours after purchasing and presumably before their item has arrived ? Remind Paypal about that.

FVF have nothing to do with PP, they are eBay fees. PP fees are automatically refunded when refund is issued.

Re: Item returned & refunded - what about ebay fees?

starby001 — Tue, 19 Feb 2013 22:15:39 GMT

''How can anyone open a dispute 24 hours after purchasing and presumably before their item has arrived ? Remind Paypal about that''

We posted the item the day she bought and paid for it. It arrived the next day and she started a paypal dispute saying it is significantly not as described (which is not the case, but it makes no difference to us as we would have gladly refunded if she had just emailed us without the dispute).

Thanks for all your info. Its appreciated.

We have just checked the feedback she's been leaving others. in the last 30 days she has bought 74 items and in the last 11 days has left 13 negative feedbacks! Guess we know what's coming for us then.....sigh

Re: Item returned & refunded - what about ebay fees?

starby001 — Tue, 19 Feb 2013 22:16:32 GMT

oh and I should mention, we have no communication from her. She received the item and without a word to us just started the paypal dispute....

Re: Item returned & refunded - what about ebay fees?

foxette-in-sox — Tue, 19 Feb 2013 22:36:14 GMT

Have you thought about calling them?

Sounds like they either have NFI or are just plain odd-either way,a phonecall may help YOU suss the situation out a bit better.

Re: Item returned & refunded - what about ebay fees?

starby001 — Tue, 19 Feb 2013 22:50:16 GMT

HA! Fox, you gave me a great laugh, thank you! 😄 I think you were right the first time....they have NFI. Most of the negatives they've left have been for "diamond" rings they won for $15 or less and now they're leaving negatives because they're not real diamonds.....see, NFI. Did they seriously think they were winning REAL diamonds for $15?!?

Re: Item returned & refunded - what about ebay fees?

foxette-in-sox — Tue, 19 Feb 2013 22:56:44 GMT

$15 for a diamond ring?

Maybe you should offer to send them a cd of Kylie Minogue singing 'I should be so lucky ' ;\

Re: Item returned & refunded - what about ebay fees?

starby001 — Tue, 19 Feb 2013 23:07:49 GMT

HAHAHA. I just want to shake them! and with all those negatives....I feel sorry for some of the sellers. If they're anything like us their ebay rep could be ruined with just one undeserved negative. We don't sell much on ebay anymore so a negative feedback will pretty much put us out of action for 12 months. I don't know anyone who would buy from someone with a feedback percentage of less than 50%!:| Some new buyers just have no idea....

Re: Item returned & refunded - what about ebay fees?

phorum_junkie* — Wed, 20 Feb 2013 01:11:02 GMT

I would not expect a real diamond for fifteen bucks either but if it was listed as being real and was in the fine jewellery category they would definitely get a neg from me!

Far too many sellers are getting away with inaccurate and miss categorised listings and as ebay are slow to act, if they ever do, about the only way to discourage them is to leave negs.

I do not have a blanket refund on return policy as it just encourages buyers like yours, I promise a full refund including return post if I am at fault but for change of mind a refund of item price only on return. Unless I receive incontrovertible proof in the form of a photo or condition report I would fight any Paypal dispute to the bitter end and I haven't lost one yet!

Re: Item returned & refunded - what about ebay fees?

grummiedeka — Tue, 09 Jul 2013 08:34:43 GMT

Just read all of the comments on this subject.

So how do you get the buyer to proove the item is not as described?

I have just endured a PP dispute (my first as a seller) with a new buyer who opened first a INR dispute with no communication to me & then after proof of postage from me, immediately opened a INAD dispute.

The buyer stated my item was damaged, smelly and not labelled.

I know for a fact I would never sell an item in that condition.

How can I get them to proove it?

Anyway - to keep the peace I agreed to the PP refund etc but on return the item has obviously to me ,been worn and sent back grotty, perfume stained and cigarette smelling

I'm mortified as I know they'll leave me negative feedback.

They have a feedback score of 1 - which was mine because they paid immediately.

Unfortunately, they have scammed us all and will get away with it.

I'm a very disillusioned seller now 😞

Re: Item returned & refunded - what about ebay fees?

bsal6160 — Tue, 09 Jul 2013 08:53:27 GMT

So the buyer returned and got a refund for a NAD item that you sold them. Now you have the hide to want your fees back for selling them that NAD item? If i was the buyer i would decline a cancellation offer and leave you a neg. It seems the item arrived within 24 hours, she noticed it was not As described and opened a dispute. The buyer has the right to do this dont forget.

By refunding you have admitted the item was NAD. Now why should ebay give you your fees back? As far as both ebay and PP would be concerned you were in the wrong.

Re: Item returned & refunded - what about ebay fees?

jorfos_3472 — Tue, 06 Dec 2022 02:48:12 GMT

I listed a trampoline on ebay a month ago or so and forgot about it because been really busy also funeral and other important stuff. now the item has been sold and refunded but i’ve still been charged $100 and i really need that $100 back especially in times right now.

please help me out

Re: Item returned & refunded - what about ebay fees?

sandypebbles — Mon, 05 Dec 2022 23:55:04 GMT

Other members cannot refund you/give you money

BUT we certainly can help you

You have given out your email address on a public forum for every scammer who sees it to take advantage of

ANYONE who emails you CLAIMING to be eBay are LYING. eBay staff do NOT read here

Nobody but a scammer is going to contact you that way

I have asked a mod to remove it, but they usually take several hours to respond

This thread is almost ten years old, it is better to start your own thread which is about your own issue

You can contact eBay and *ask* if the will refund your fees

I don't like your chances (there is no special treatment for anyone, eBay do not care about a person's situation/circumstances/etc) so there is no point in me telling you otherwise and getting your hopes up, because they just don't

But you can try, just don't expect the outcome you want

You might get a nice CS staff who grants a one off/you got lucky refund