topic Negative feedback... can I refund instead of sending item. in Selling

Negative feedback... can I refund instead of sending item.

no-one76 — Tue, 23 Jul 2013 04:56:29 GMT

I run two accounts on Ebay... I have no problems with buyers and my business acct but selling through my personal account seems to open a whole can of worms!

I've sold some clothes... they buyer wanted to pay in a weeks time and I said very nicely through an email that payment was due within 3 days and I would give them another 2 days to pay. (too many people aren't paying me at the moment). Wished them a nice day etc...

Anyhoo.. payment came through today - I left positive feeback... then she wrote "I am appalled at how rude this seller is. Never again."

I don't really want to send the item as I'm sure she is going to complain about something... can I just refund the item through paypal straight away and block her and be done with it?

cheers

Sarah

Re: Negative feedback... can I refund instead of sending item.

springyzone — Tue, 23 Jul 2013 05:20:23 GMT

If she has paid, I would be inclined to post the item, then block her from further purchases with you.

Also, you have the right of reply to her feedback. Give a polite, factual reply to explain what happened. It can be a challenge doing it in 80 characters allowed, but it can be done.

Re: Negative feedback... can I refund instead of sending item.

best.buys — Tue, 23 Jul 2013 05:28:02 GMT

try ringing ebay first, stress to ebay it was retalitory negative feedback and you may have it removed. dont delete any messages so ebay can read them. dont post till you talk to ebay.

Re: Negative feedback... can I refund instead of sending item.

create_fashion-com-au — Tue, 23 Jul 2013 06:07:20 GMT

Hello,

It's definately not nice when people leave negative feedback as it's not always a true reflection on you or your business. Some buyers tend to do it out of spite (as its a powerful ammunition). Us sellers dont have any ammo when it comes to leaving feedback as we can only leave positive.

What works for me, allow the buyers to leave feedback first. If there is an issue with the item or anything else they will contact you and its so much easier to resolve and you'll most likely obtain positive feedback.

If you want to remove the negative feedback, best to speak with Ebay. Vary raely would they have it removed though, however its worth a try..

As the buyer has already paid, in this instance they are happy for you to ship this item.

If you expenience people who dont pay, just send them an email like you did and request payment if they don't pay I believe after 4 days you can cancel the transaction and ebay will refund you your fees. This way you can relist and your not loosing out on anything.

I wish you all the very best. 🙂

Re: Negative feedback... can I refund instead of sending item.

zo_bella — Tue, 23 Jul 2013 06:45:38 GMT

Negative feedback can be crippling. I too run 2 accounts ....1 for business and this one as private. We have just rec'd a negative feedback in our business account and I am sure it is some sort of set up.It is on our least expensive item and the feedback was personal and not related to the item.Most upsetting, I have not replied as I have found that not responding for a day or two lets me be more diplomatic in reply.

I think the negative is so hurtful because it is there everytime you go to your account. I know I have done nothing wrong and that some people really are nasty and even worse when they can be anonymous.

I have had similar issues with requesting overdue payment and have had negative feedback in the same way as you have ....incredible that they actually attack because you have the nerve to ask for payment.

Send the goods and honour your side of the sale, they have aleady left a negative ....can't really get any worse.

Re: Negative feedback... can I refund instead of sending item.

phorum_junkie* — Wed, 24 Jul 2013 10:18:44 GMT

It would have been a lot better to have just said OK as ebay give buyers eight days to pay anyway. If i were that buyer I would have been annoyed too, you can insist on payment within 4 days or you will open a dispute which gives them another 4 days but giving them a dressing down because they could not pay until near the end of the time ebay allow them was never going to be received well. If buyers peeve you off then think what you want and then put your customer service hat on and be at the very least diplomatic.

Re: Negative feedback... can I refund instead of sending item.

briaftrisam — Wed, 24 Jul 2013 10:49:43 GMT

What on earth are you on about Phorum_ Junkie? There is NO dressing down here and the seller

can set their own preffered payment period. Are you seriously saying that the seller deserves

a negative feedback???

Based on wanting to be paid??? Based on something that has not even been received and can not fall into

any of the correct DSR rating scores. Exactly what is negative feedback about in this case - someone that is peeved off, emotianal and abusive!

Simply outrages as the feedback should be factual and not an emotianal "**bleep** for tat" as some prefer to call it.

Re: Negative feedback... can I refund instead of sending item.

davewil1964 — Wed, 24 Jul 2013 10:56:53 GMT

eBay allow a buyer 8 days before they impose sanctions. Ergo, requiring payment before that time is pointless as it is unenforceable.

I don't put any timeframe on my listings. As long as they pay within 5 days I send. If they don't I open a dispute, they generally pay and I send.

Never had a neg yet, so I must not be antagonising buyers too much.

Re: Negative feedback... can I refund instead of sending item.

briaftrisam — Wed, 24 Jul 2013 11:49:55 GMT

Well, good on you! But, suprise, suprise - this is not about you and this is not about me.

Just like the negative feedback given for no reason at all.

I'm sure that everything will go just Jim Dandy for you as far as eBay selling is concerned

and if it does't, well that is OK too, as I'm certain that the buyer will have a very legitamete reason for leaving you

a neg comment and they are sure to get eBays full support on it and you will be cool with that.

So everyone wins in the end!

Re: Negative feedback... can I refund instead of sending item.

mad_mini_guitar_shop — Wed, 24 Jul 2013 12:04:11 GMT

I found that over 90% of my customers were choosing to pay with paypal. So I took off the bank deposit option and require immediate payment. Never a possiblitlity for a non payer ever again.

Re: Negative feedback... can I refund instead of sending item.

toasty_toes — Wed, 24 Jul 2013 13:58:33 GMT

Do you think you have less sales as a result of offering Immediate payment only, this is something I have considered changing to as too many non-payers

Re: Negative feedback... can I refund instead of sending item.

toasty_toes — Wed, 24 Jul 2013 14:00:51 GMT

If a buyer has not paid yet any feedback they leave can be removed by Ebay. You just have to 'Report buyer' and Ebay remove any FB they have left automatically

Re: Negative feedback... can I refund instead of sending item.

davewil1964 — Wed, 24 Jul 2013 14:08:27 GMT

@briaftrisam wrote:
Well, good on you! But, suprise, suprise - this is not about you and this is not about me.
Just like the negative feedback given for no reason at all.
I'm sure that everything will go just Jim Dandy for you as far as eBay selling is concerned
and if it does't, well that is OK too, as I'm certain that the buyer will have a very legitamete reason for leaving you
a neg comment and they are sure to get eBays full support on it and you will be cool with that.

So everyone wins in the end!

True - it is about what eBay allow, and they allow a buyer 8 days to pay.

My selling is and has been for several years going quite well, thank you. And if and when I ever get a neg I will decide then whether that's fine. But you will never see me whinging about it on the boards.

Re: Negative feedback... can I refund instead of sending item.

briaftrisam — Thu, 25 Jul 2013 00:58:07 GMT

Not true - If eBay allows 8 days for payment the unpaid item strike could not be activated for 8 days.

Ebay unpaid item strike can be activated after 3 days days.

Did you even read what the OP said before accusing her of antagonising + whining?

Let me remind you she said she put in her description: Payment within 3 days"

eBay encourages buyers to read the description as it gives you more information about the item it self.

Did you even bother to look at her immaculate feedback and the buyers "whining" feedback?

I suppose you also agree with neg feedback?

Re: Negative feedback... can I refund instead of sending item.

davewil1964 — Thu, 25 Jul 2013 07:13:14 GMT

eBay mandate FOUR days before an unpaid item case can be opened, then another FOUR before it can be closed. Payment within the latter period automatically closes the case.

Site map, down the bottom of every page. A mine of information.

I have never left negative feedback, but I don't buy from people who have unrealistic T&Cs. Even though I pay immediately.

Re: Negative feedback... can I refund instead of sending item.

jameshouseofstyle — Thu, 25 Jul 2013 08:50:17 GMT

Hi no - one,

What an unfortunate customer you have had!

We had recently an incredibly rude client also, they told us (rather than ask) the day they will pay.

We didn't like their approach one little bit - and told them no, they have to pay within 4 days.

They said, NO, Ebay gives us 8 days to pay, and we were going to pay in 12 so what are you on about?

On about????

That was it for us - we told her when Ebay sells them something they can give them any time they like to pay, but right now they are dealing with us and we want the payment in 4 days.

In reality we couldn't have cared less if she took a month to pay as long as she asked in advance, as being suddenly in a dire situation is not a crime, it can happen to any of us - but being rude and assuming it's one's God given right to take their time is.

She didn't pay, after 4 days we have relisted it. Rang Ebay, made a complaint about the conduct of the buyer - and that was the end of the matter.

I don't really know why Ebay allows all that time to pay (we don't care as we are never in a hurry for payments), but no other normal auction houses nor any stores nor anyone really lets people pay days later.

I don't know how anyone who depends on Ebay sales for a living goes with these extended times for payments.

If it was me instead of you - I wouldn't send them anything at all - tell them you are terminating any dealings and communication with them , and still get the neg removed.

Good luck for the future Ebaying!

Re: Negative feedback... can I refund instead of sending item.

davewil1964 — Thu, 25 Jul 2013 10:00:30 GMT

My talk about myself was in answer to your question.... Asking me my opinion, which necessitates talking about myself.

Which makes no difference to the facts I have stated and which you choose to ignore by attacking me instead.

Re: Negative feedback... can I refund instead of sending item.

2106greencat — Thu, 25 Jul 2013 20:33:33 GMT

You have found another friend dave LOL

davewill is correct - 8 days for payment as mandated by eBay - argue all you want, aint going to make it 3 days !

Re: Negative feedback... can I refund instead of sending item.

colic2bullsgirlore — Thu, 25 Jul 2013 21:12:23 GMT

noun

a command or authorization to act in a particular way on a public issue given by the electorate to its representative: The president had a clear mandate to end the war.

About immediate payments

Immediate payment is sometimes required by sellers to make sure an item is paid for before they post it.

To use immediate payment, you need to:

Pay for the item before you win it.

Does immediate = four days ??? and then another four???? mandate??? furphy..... ebays own immediate payment option proves that their is no mandated payment timeframe

When you agree to ebays terms and conditions in their user agreement this one states the exact opposite of what has been written above and I would think any ebay enforced minimum payment period would constitute 'involvement"

We are not involved in the actual transaction between buyers and sellers. We have no control over and do not guarantee the quality, safety or legality of items advertised, the truth or accuracy of users’ content or listings, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction or return an item. You should consider and use all of our suggested safe trading guidelines when trading online, including our safe trading overview

If the unpaid item dispute ssystem was considered in any way a minimum payment time "mandate" then sellers would be "mandated" to open NPB disputes

... Are sellers mandated to open NPB disputes or... ARE THEY encouraged to open NPB disputes??

Do buyers have A mandate to pay within 4 days or ARE THEY encouraged to pay within 4 days??

You do not need to even use ebay device that requires immediate payment you can just include a disclaimer in your

terms and conditions and refund any payment that you do not consider "immediate"and use your terms and conditions

in defence of any seller performance complaints and to remove retalitory feedback because the buyer did not meet the terms and conditions that the seller placed on that item

Re: Negative feedback... can I refund instead of sending item.

ockarocka — Fri, 26 Jul 2013 00:11:45 GMT

Personally, I would've happily given the buyer the extension they asked for. Always better to get paid late, by a happy, grateful buyer, than never. I've been asked for an extension on several occasions (hard times, people) and it's usually been an opportunity to establish a good relationship with the buyer. If they bother contacting you to ask for more time, then clearly they want the item and have no intention of doing a runner. It's already hard enough for the average person to effectively beg for more time to pay; we can probably afford to give them a little leeway.

Anyway, just my opinion. Feel free to yell and scream at me, too 😉