topic my first negative feedback after 7 years in Selling

my first negative feedback after 7 years

dazzman79 — Thu, 20 Sep 2012 10:20:37 GMT

so i got my first negative feedback yesterday after 7 years of buying and selling on ebay, partly my fault partly the buyes fault.

i sold an item, and 3 days after the auction i got a message from the buyer saying, "oh sorry just realised where i had to pick the item up from, i dont have the time and i cant afford it anyway, so just cancel it".

so i was a little bit annoyed but said thats fine, so sent through the cancellation request. after 7 days 3 polite email messages and 4 or 5 more cancellation requests, i still heard nothing from the buyer, and i was wanting them to confirm cancellation so i could get my fees back and maybe resell the item.

after about 8 days of being completely ignored, and seeing in their feedback that they had bought stuff from other people, i was getting really agitated, so i finally snapped and sent an angry email with some language i shouldnt have used...

within 30 minutes of sending the email, i had negative feedback and an email from her "friend" who was lecturing me about how i need to learn to have patience and respect for new ebay members and to stop being rude and abusive.

i emailed the friend back apologising for my language but letting them know that i felt i was being patient and after being ignored for over a week and hearing nothing i asked how long i should have waited to get a response and highlighted the fact that it didnt take long to cop a negative feedback from them, when i got angry, and suggested maybe they should have helped them with the cancellation process or maybe the buyer could have sent me a message if there was any issues or confusion as simply ignoring the problem and hoping it goes away doesnt work.

its sad that sometimes though you have to hit someone with a sledgehammer to get their attention.

it took another 2 days to finally resolve the issue after the blow out, but a couple of messages back and forth from the buyer, we have been able to amicably settle the differences.

one question i have though as well, ive seen some people have gotten negative feedback and been able to write a follow up comment under to defend themselves, how do you do that??

Re: my first negative feedback after 7 years

kopenhagen5 — Thu, 20 Sep 2012 10:27:27 GMT

If you are on amicable terms with the buyer, why not ask if they will revise the feedback, you can send a revision request.

Re: my first negative feedback after 7 years

digital*ghost — Thu, 20 Sep 2012 10:33:11 GMT

If the buyer won't revise, the last link under the Community menu is Feedback Forum - click that, then Reply To Feedback Received. (You get 80 characters still, and just as an aside, just keep it calm, factual and definitely don't use caps lock).

This is a direct link that will take you to the page to reply: http://feedback.ebay.com.au/ws/eBayISAPI.dll?PersonalizedFeedbackLogin

BTW, after 7 days you can close a cancellation request manually and get the FVF credited back. I know it's a PITA to wait, but if it ever happens again at least you can just close it off and move on.

Re: my first negative feedback after 7 years

dazzman79 — Thu, 20 Sep 2012 10:42:53 GMT

hey copenhagan, it was a nightmare just trying to get her to confirm the cancellation process, asking them to revise the negative feedback would be like getting blood out of a stone, not going to go through the hassle.

but thank you digital ghost, at least i can write an update so people dont think im totally evil lol and impatient.

Re: my first negative feedback after 7 years

xena-and-alex — Thu, 20 Sep 2012 11:50:23 GMT

You're really good - you've left a positive point for them with a negative comment. If they can work out how to do it they can report you for violating a policy.

The best thing to do was to open a non paying bidder dispute and ebay would have removed their feedback after it was closed. Bad luck !

Re: my first negative feedback after 7 years

leader-of-the-band — Thu, 20 Sep 2012 12:07:14 GMT

Just looked at the feedback that buyer has left, now on my BBL

Re: my first negative feedback after 7 years

*sparklz* — Thu, 20 Sep 2012 13:36:57 GMT

Call ebay.

As they have in a message that ebay can view they said they did not want the item and to cancel the transaction.

They will remove the neg feedback for you.

Re: my first negative feedback after 7 years

the3coopers — Thu, 20 Sep 2012 15:36:20 GMT

You're really good - you've left a positive point for them with a negative comment. If they can work out how to do it they can report you for violating a policy.

Correct!

The negative won't harm you as much as the policy violation will. NEVER leave feedback like that... apart from being a breach of eBay policy (which can get you restricted), it also makes you look like a goose. :^O:^O

Re: my first negative feedback after 7 years

flotsam-jetsom — Thu, 20 Sep 2012 20:43:48 GMT

And has just increased this buyers green dots and stars!

OP, when buyer refused cancellation, why did you not open NPB instead of sending rude messages? Once the case is closed I don't think either party can leave fb ?

Re: my first negative feedback after 7 years

flotsam-jetsom — Thu, 20 Sep 2012 20:46:59 GMT

Oh my goodness, all this over $5.00, to get back fvf fees of ???

and instead a red dot, OP some times you need to wear a couple of bucks for the sake of reputation,

Re: my first negative feedback after 7 years

putney32 — Thu, 20 Sep 2012 22:08:09 GMT

and i also hate the flippent actions of oh dont really want it now, just cancel it, and then they go on their merry way and leave me to clean up-- and not help in speeding up the process.

daz, the speediest cleanup is 4 days. open the dispute and close it in 4 days, FINISHED ENDED CLEANED UP.

and no f/b can be left, meaning you dont get a neg and more importantly you are not tempted to do something which could get you a policy violation (they HURT your business more than a neg. in Best Match searches]

Re: my first negative feedback after 7 years

***super_nova*** — Thu, 20 Sep 2012 22:29:39 GMT

T

OP, when buyer refused cancellation, why did you not open NPB instead of sending rude messages?

You cannot open NPB case after you have asked for cancellation

Re: my first negative feedback after 7 years

flotsam-jetsom — Thu, 20 Sep 2012 22:33:38 GMT

Sorry OP - I stand corrected, thanks you Nova, I had no idea you could not open case after offering cancellation, will lock that away in my memory (thankfully I have had no nasties that have required NPB)

Re: my first negative feedback after 7 years

dazzman79 — Thu, 20 Sep 2012 23:10:39 GMT

so we have new updated information, the buyer has revised the negative feedback, now just have to work out how to revise the feedback i left the buyer....

Re: my first negative feedback after 7 years

gigabean-au — Thu, 20 Sep 2012 23:30:30 GMT

I'm curious - it's a policy violation to leave positive feedback with a negative comment... how about if you left positive feedback with a positive comment, but then posted a follow up with a negative comment

eg. positive feedback could say "fast payment, hope you enjoy it!", then follow up could say "beware of this buyer, left a negative with no communication" or something?

Re: my first negative feedback after 7 years

dazzman79 — Thu, 20 Sep 2012 23:34:04 GMT

so it has been a huge mess, but all fixed up now, negative feedback has been reversed and ive been in contact with ebay and they are going to remove the feedback i left the buyer (a positive cant been revised, only removed)

a lot of lessons learnt here! glad its all over ..

Re: my first negative feedback after 7 years

flotsam-jetsom — Fri, 21 Sep 2012 23:32:45 GMT

Please add this buyer to your BBL - I have