topic Re: Changes to eBay Feedback in Selling

Changes to eBay Feedback

tstore — Thu, 08 Aug 2013 05:52:05 GMT

Hi everyone,

I just received confirmation that eBay will not remove feedback left more than 60 days ago - is this correct?? I have not seen anything about the sort. For those who may wonder why there would even be a reason for this, I messaged a buyer more than 5 months ago asking if feedback left was a mistake, and they advised me that it was. eBay were unable to remove it even though in the message the buyer said it was an accident and they didn't mean to leave it. How is this fair?

How about a package gets lost and reappears several 2 months later and an honest buyer says it just arrived and would be happy to revise feedback

This is the message (and confirmed on phone) I received from eBay:

"Hi XXX

As promised here is the follow up email regarding the feedback that was left by XXX. Unfortunately, we cannot take action on this feedback because its past 60 days.

The transaction period is considered to be 60 days from the end of the listing or 30 days from the date the Feedback was left, whichever is longer. If this happens again, I suggest you respond to the cause of the negative feedback. The feedback that was left by XXX has to be reinstated as well because it doesn't fall within our feedback removal policy (WTF????)

Go to When eBay may remove or adjust Feedback:
http://pages.ebay.com/help/policies/feedback-removal.html

I hope this helps.

Warm Regards,

XXX
ebay Customer Support

Re: Changes to eBay Feedback

*sparklz* — Thu, 08 Aug 2013 06:09:35 GMT

They have to have a cut off time or there could be requests put in months later than the 60 days.

The buyer can leave a follow up if they wanted it to be a different feedback but that is all that can be done.

If it was a neg or neut in 12 months time it will drop off the % anyway.

Re: Changes to eBay Feedback

tstore — Thu, 08 Aug 2013 06:17:34 GMT

Hi Sparklz

The issue however lies in the fact that one eBay member responded to my message 5 months past the feedback being removed (newbie) that it was by accident (neutral feedback). Why should a seller be penalised when it was an accident? In addition as per my example, if a parcel arrives eventually how is that fair to a seller if a buyer is honest and wishes to revise feedback as they finally receive it and can see that item was sent out promptly.

No where in the link they provided me does it say there is a time limit for feedback removal that the eBay rep had advised me (unless I am blind).

Let me know your thoughts as I hope you can see where I am coming from with regards to my concerns.

Re: Changes to eBay Feedback

*sparklz* — Thu, 08 Aug 2013 06:22:15 GMT

http://pages.ebay.com.au/help/feedback/revision-request.html

How Feedback revision requests work

You can send a limited number of Feedback revision requests per calendar year. For every 1,000 Feedback scores you receive in the past twelve months (positive + neutral + negative) you’re eligible to send 5 Feedback revision requests.
You can request a Feedback revision only after you’ve resolved a problem with the transaction or if you think the buyer accidentally left you wrong Feedback.
Communicate with the buyer and clearly explain the reason you want the feedback revised.
You can request only one Feedback revision per transaction.
Feedback you received more than 30 days ago does not qualify for revision.
Feedback left by currently suspended users do not qualify for revision.
You should report any buyer who demands goods or services not offered in your listing in exchange for Feedback.

Submitting a Feedback revision request

To submit a Feedback revision request:

Re: Changes to eBay Feedback

tstore — Thu, 08 Aug 2013 06:29:09 GMT

This is related to Feedback Revision Requests initiated by the seller as opposed to what I am inferring to. The rules outlined are timeframes to start the process e.g. sending in request for feedback revision through eBay and buyer has 10 days to respond to. Buyer took 5 months to respond to my request and they are happy to remove feedback as it was by accident. Why would a seller be penalised?

Re: Changes to eBay Feedback

*sparklz* — Thu, 08 Aug 2013 06:32:21 GMT

ebay have a time limit on the removal or request to change the FB and that is the rules we have to play by.

As you have no negs the neuts do not have an impact on your % rating so as it can not be removed or changed forget it and move on.

ebay's playground, ebay's rules whether we like them or not

Re: Changes to eBay Feedback

tstore — Thu, 08 Aug 2013 08:09:12 GMT

I was informed just now this is a new change effective from August. The rep removed the reinstated neut and also the other one today but said going forward this is new policy - hence new feedback removal policy.

Re: Changes to eBay Feedback

tstore — Thu, 08 Aug 2013 08:33:59 GMT

Also, eBay will no longer revise based on messages from buyer or in response to feedback left. They will only do manual removal if buyer calls/messages eBay to request it or eBay contacts the buyer via phone or email.

Re: Changes to eBay Feedback

*crikey*mate* — Thu, 08 Aug 2013 09:15:04 GMT

I'm just still laughing that after telling you they were going to reinstate some feedback they ended the message with

I hope this helps.

Warm Regards,

and then have the audacity to sign off with "Customer Support"

Re: Changes to eBay Feedback

tstore — Thu, 08 Aug 2013 09:19:32 GMT

... and also it was in regard to reinstating a neutral feedback that was removed a day prior but they mention it was a negative.

Your comment made my day, I am marking it as 'Accept as Solution' for making me laugh with your observation 🙂

Re: Changes to eBay Feedback

colic2bullsgirlore — Thu, 08 Aug 2013 18:21:02 GMT

@tstore wrote:
I was informed just now this is a new change effective from August. The rep removed the reinstated neut and also the other one today but said going forward this is new policy - hence new feedback removal policy.

yeah well quote them this bit... and ask them how defamation works into their "timeframe"

.....a defamation feedback removal could be instituted years after the statement was made......

you send them the stat dec and they remove...pronto

..... If they don't remove after you affirm with a stat dec that you consider the statement defamatory they leave themselves liable to

defend the statement's veracity in court

http://pages.ebay.com.au/help/policies/defamation.html

Nor do we publish, endorse, approve or control content that may be posted on our site by eBay users, including but not limited to feedback, auction listings, postings on public comment boards and About Me pages.

If you feel that material has been posted on our site which defames you, as defined by New South Wales law, we will investigate the allegations and take appropriate action.

We have developed the following procedure for handling such claims.

First, you should consult a lawyer to confirm that the content you have identified is in fact defamatory.

According to New South Wales law, defamation is broadly defined as a publication communicated to someone, other than the

subject, which is liable to cause ordinary, reasonable persons to think less of the subject or shun or avoid the subject.

Defamatory publications will include aspersions upon an individual's reputation for honour, honesty and integrity as well as disparagement of an individual's reputation in trade, business, profession or office.

Re: Changes to eBay Feedback

loveatfirstsight2011 — Sat, 23 Nov 2013 02:15:46 GMT

Ebay won't remove feedback sent by a spiteful liar either...Anyone can damage your credibility on a whim or if you are their competitor..We all work hard to keep our feedback positive then get an unreasonable customer who is issued a refund and gives negative and damaging feedback, more or less calling you a thief minutes after giving a receipt of refund...I called ebay to complain and was told that's how the person felt about her experience..They don't care if she is lying..Two of my friends left ebay because their competitors bid on items, won them and refused to pay, making up some story that the sellers were listing inferior products and giving really negative feedbac......All lies and ebay did nothing so they left....It's not worth paying all these fees and getting no customer service...If i made a complaint in a store or any other business, they would look into it and determine whether it was unfair or defamation, to keep the customer...Not ebay..It's just bad luck that you get a crazy buyer telling lies and they will not remove defamation at all ,so basically anyone can say anything they like about you, whether it be true or false...Gumtree and FB both have places to sell your items without having to put up with this and they don't have fees..I'm deleting my account as soon as an item i'm bidding on ends..No point in building up positive feedback to have it ruined by a psychopath.