topic Re: what to do when buyers refuses to leave feedback ? in Selling

what to do when buyers refuses to leave feedback ?

kurtiss22 — Wed, 14 Aug 2013 07:33:22 GMT

Recently sold several items to two seperate buyers. Buyers were contacted to make sure they were happy. No response and no feedback has been left by them after receiving positive feedback from me for quick payment.

Both buyers have purchased again since purchasing my items.

Check of both of them reveals they aren't leaving feedback for anyone....

LOW ACT...sellers rely on feedback. Both buyers are happily ticking up their positive feedback.

Will name and shame in future if this happens again....

Re: what to do when buyers refuses to leave feedback ?

shipahoys_antique_and_collectable_centre — Wed, 14 Aug 2013 07:47:29 GMT

A very low act indeed. Report them via the BURN THEM AT THE STAKE link

Re: what to do when buyers refuses to leave feedback ?

wmatilda1973 — Wed, 14 Aug 2013 07:56:49 GMT

1. Feedback is VOLUNTARY for both Buyers and Sellers.

2. If your keep hassling them you may receive Feedback that you won’t like.

3. You can’t “name and shame”, it’s definitely against eBay Policy and you may find your account suspended.

4. They’re still purchasing your items, surely that’s sufficient kudos...prompt payment is better than just a little ‘green’ dot.

Re: what to do when buyers refuses to leave feedback ?

lemmayj — Wed, 14 Aug 2013 07:59:08 GMT

@kurtiss22 wrote:
Recently sold several items to two seperate buyers. Buyers were contacted to make sure they were happy. No response and no feedback has been left by them after receiving positive feedback from me for quick payment.

Both buyers have purchased again since purchasing my items.

Check of both of them reveals they aren't leaving feedback for anyone....

LOW ACT...sellers rely on feedback. Both buyers are happily ticking up their positive feedback.

Will name and shame in future if this happens again....

The buyers probably think they're buying items, not feedback, and don't care about their own feedback at all. (As you can't leave negative feedback for buyers, all their feedback tells you is that they've done a certain number of transactions).

I understand that as a relatively new seller feedback is particularly important to you, but you need to be careful about how you ask for it. Better to get no feedback at all than get feedback of the wrong colour, or have your DSRs trashed because a buyer thinks you're being demanding about feedback. You look to have left 18 feedback for buyers and received 14, which is a fairly typical ratio.

Sometimes it's best to be careful what you wish for .....

Re: what to do when buyers refuses to leave feedback ?

best.buys — Wed, 14 Aug 2013 07:59:20 GMT

very funny, but play nicely.

kurtiss feedback is voluntary [ebay rules], also you cannot ask for feedback [again ebay rules].

does seem important when you start out to build your numbers up but just do the best you can by your customers and it will grow.

cheers

Re: what to do when buyers refuses to leave feedback ?

davewil1964 — Wed, 14 Aug 2013 09:14:07 GMT

I'm hanging out for ONE feedback. But only so I can see what my DSR's are doing. I assume they're okay or eBay would have let me know, but I'm nosey.

Re: what to do when buyers refuses to leave feedback ?

phorum_junkie* — Wed, 14 Aug 2013 17:34:53 GMT

What do I do when a buyer doesn't leave feedback? I thank the lord that they chose not to leave any rather than anything that was less than positive and I would never dream of contacting them in case they did exactly what I would do if a seller cluttered up my mail box with a request for feedback............I would neg them with the comment "Here is the feedback you were so keen to receive"

Re: what to do when buyers refuses to leave feedback ?

springyzone — Wed, 14 Aug 2013 21:55:57 GMT

Buyers don't have to give feedback.

You don't need to name and shame-VERY bad idea--so what if a buyer didn't give feedback, it's not a crime. If i read that about a buyer, my sympathy would be with them, I would think it reflected more on you as a nasty seller.

If you had a go at me in feedback because I hadn't praised you for a previous purchase, I would be furious and I would be tempted to retaliate with negative feedback to you. That would hurt you more than it would me.

The perfect 'revenge' is there for you though.

You say these buyers have bought from you again. Just don't give them any feedback until after they do for you. A lot of sellers already work it that way. You don't need to explain it to them, just do it like that and in time, if they care about feedback at all, they will get the idea.

But basically, if they are repeat buyers, they were probably happy last time. Plus you are making money. Other buyers will probably give feedback, so what is the problem if a few miss out every now and again?

Re: what to do when buyers refuses to leave feedback ?

retailtherapist_8 — Thu, 15 Aug 2013 00:24:11 GMT

I know its so hard starting out, you really want to build up your numbers. I also know how it feels when you believe you have sent a quality item and given great customer service only to be rewarded with ......well..........in reality an increased bank account! Relax, I do sympathasize, its tough getting going, even now I get kinda miffed when people dont bother to leave fb but as long as the sales are there the fb will come.

I presume you started selling to make some money $ not for the fb and it sounds like you are doing really well with repeat buyers already! Focus on the sales the fb numbers will grow.

all the best!

Re: what to do when buyers refuses to leave feedback ?

tstore — Thu, 15 Aug 2013 00:45:00 GMT

I never ask for feedback (or at least not more than once). Watch your DSR for Communication plummet as a result, or some buyer get annoyed and leave you BAD FEEDBACK!

The fact they bought again from you as better than any feedback

Re: what to do when buyers refuses to leave feedback ?

peppers-tree — Thu, 15 Aug 2013 00:55:18 GMT

I recently sold an item to a buyer who was very picky on what she wanted . After 22 emails from her asking this and that, she bid and won the item..I posted the item off to her and guess what ? no feedback and no more emails..I am guessing that she was happy but considering the types of things she was asking me, I could be mistaken.. Better I not know in that case. I am very certain that the item was as described and would have been happy to receive it myself if I had bid on it, but, maybe she was NOT happy for some small reason...No feedback is a better option than a PICKY comment ...

Out of 12 recent sales I have received only 5 feedback..That's the way it is.. Some people are too lazy and some have problems with the item but don't feel the need to leave feedback....Go with the flow and you will eventually get the numbers up...Cheers

Re: what to do when buyers refuses to leave feedback ?

kurtiss22 — Thu, 22 Aug 2013 07:40:37 GMT

Thanks for your words of wisdom.. Very much appreciated :))

Re: what to do when buyers refuses to leave feedback ?

dayanadee — Sat, 24 Aug 2013 10:06:49 GMT

Sounds like this 'ebayer' is an ebay employee making up excuses for another slack buyer

Re: what to do when buyers refuses to leave feedback ?

campingplusqld — Sat, 24 Aug 2013 10:26:21 GMT

We really go out of our way to make our customers happy (check our feedback comments) yet only have a 60% feedback rate. I.e. 4 out of 10 of our customers couldn't be bothered to leave feedback. Don't let it irritate you.

Re: what to do when buyers refuses to leave feedback ?

k1ooo-slr-sales — Sat, 24 Aug 2013 11:38:19 GMT

@dayanadee wrote:
Sounds like this 'ebayer' is an ebay employee making up excuses for another slack buyer

**sigh**

Re: what to do when buyers refuses to leave feedback ?

mattieboy72 — Sat, 28 Sep 2013 22:47:04 GMT

As a rather new seller to ebay about 6 months. I laugh at this so called feedback system and some of these posts. What you're all failing to mention is that your feedback is your heart and without it
you go no where.

As a new seller I have encountered many issues due to my low feedback score or lack of

Re: what to do when buyers refuses to leave feedback ?

*crikey*mate* — Sat, 28 Sep 2013 23:22:10 GMT

Re: what to do when buyers refuses to leave feedback ?

this-way-up — Sat, 28 Sep 2013 23:30:45 GMT

What has not been mentioned is that once a buyer leaves FB...They CANNOT open a dispute !!

I would not have allowed it to get to 22 emails...At the first email that makes you concerned, add the buyer to your block list. If they are genuine, they will contact you and make arragements with you.

There is only one thing that protects the seller...Yourself.

Sure, a buyer not leaving FB might be just because they are lazy or don't care...Or it might not be !

Re: what to do when buyers refuses to leave feedback ?

bsal6160 — Sun, 29 Sep 2013 00:09:55 GMT

On the sales side of this feedback issue, firstly, their is the buyer and the seller. The buyer pays promptly then the seller should give releveant feedback straight away, as the buyer has lived up to their end of the deal, whereas the buyer will/should leave feedback AFTER the item arrivers and they are happy with it. Too easy a concept I would have thought....

And as far as the 22 email saga. If the buyer hadnt asked questions then won AND left neg feedback for bad comminucation or SNAD claim who would be at fault? You always hear on here about buyers not asking questions beforehand but some seller now say dont answer the buyer AND put them on your BBL? **bleep**?

Re: what to do when buyers refuses to leave feedback ?

howie696 — Sun, 29 Sep 2013 00:17:15 GMT

Of course they can open a dispute, do you have any idea?