topic Buyers refuse registered post in Selling

Buyers refuse registered post

essendonfanau — Wed, 21 Aug 2013 04:49:28 GMT

Hi all

If on my Ebay listing I give the buyer 2 postage options - 1 standard postage with no tracking or 2 registered postage with tracking but the buyer decides not to pay the extra money and goes ahead with standard postage with no tracking, if this item gets lost in the mail, do I still have to refund them under the PayPal buyer protection eventhough I have given them the option for registered postage but they decided against it.

Thank you

Re: Buyers refuse registered post

*crikey*mate* — Wed, 21 Aug 2013 05:01:24 GMT

Yes.

either be prepared for the occasional loss or don't give them an option.

Re: Buyers refuse registered post

*crikey*mate* — Wed, 21 Aug 2013 05:04:12 GMT

Oh, sorry, "do you still have to refund them"

YOU don't have to, however if they raise a dispute with PayPal for item not received, you will have to provide proof of postage/lodgement and a tracking number. If you can't prove you posted it, the buyer wins and PayPal refunds them out of your account.

Re: Buyers refuse registered post

putney32 — Wed, 21 Aug 2013 05:59:03 GMT

all parcels now have tracking, and Australia Post discontinued the REGISTERED POST feature for parcels many months ago. time for you to read up on ebay / paypal buyer/seller protection rules and to familiarize yourself with the many changes australia post has brought in in the last 12 months.

if your buyers pay with paypal you dont even have to 'think' about refunding as paypal will do it for you if you cannot prove lodgement and tracking.

Re: Buyers refuse registered post

essendonfanau — Wed, 21 Aug 2013 05:59:40 GMT

It is so frustrating, if the buyer refuses registered post and item gets lost in the mail, the seller should not be the one to lose out.

Re: Buyers refuse registered post

ydgonline06 — Wed, 21 Aug 2013 06:47:46 GMT

The trouble is (as I understand it) that the seller now pays ebay a `levy` on top of the total postage amount paid by the purchaser.

So if the postage is more expensive, then ebay takes more of a slice.

eBay wants sellers to keep the price of postage to a minimum, yet imposes this `levy` on top of Australia Post postage.

Am I correct?

I have asked eBay, but so far have not had a clear answer

ydgonline06

Re: Buyers refuse registered post

davewil1964 — Wed, 21 Aug 2013 08:20:00 GMT

@ydgonline06 wrote:
The trouble is (as I understand it) that the seller now pays ebay a `levy` on top of the total postage amount paid by the purchaser.
So if the postage is more expensive, then ebay takes more of a slice.
eBay wants sellers to keep the price of postage to a minimum, yet imposes this `levy` on top of Australia Post postage.
Am I correct?
I have asked eBay, but so far have not had a clear answer
ydgonline06

You are totally incorrect. In Australia, at least.

The only time eBay Australia charge sale fees on postage is if 'free' postage is offered. They DO NOT charge any fees on the identified postage costs of an item. Paypal do, but that is because they charge on the total amount of the transaction, which is logical. And legal.

Re: Buyers refuse registered post

davewil1964 — Wed, 21 Aug 2013 08:22:58 GMT

As crikey said - don't give them the option.

How many items have you had go missing recently? Or is this a hypothetical?

Add 20c to your base prices and put 20c in a jar every time you make a sale. Fund any INR refunds from the jar/s. Go out to dinner at the end of the year with the balance.

Re: Buyers refuse registered post

*crikey*mate* — Wed, 21 Aug 2013 08:34:52 GMT

@putney32 wrote:
all parcels now have tracking, and Australia Post discontinued the REGISTERED POST feature for parcels many months ago. time for you to read up on ebay / paypal buyer/seller protection rules and to familiarize yourself with the many changes australia post has brought in in the last 12 months.

if your buyers pay with paypal you dont even have to 'think' about refunding as paypal will do it for you if you cannot prove lodgement and tracking.

*makes note not to assume*

sorry OP, I just looked at your feedback score and figured you'd have a pretty good idea about stuff and thought you were just talking about posting letters.

You can still get registered post on letters. But Putney's post had me curious and I looked at some of your listings to see the kinds of things you sell.

I'm just looking at a beer mat listing atm, do all of your listings follow a similar template? If so, it does look like you will have to update them a bit, eh? I think some of eBay's rules might have changed a bit too since you created your terms and conditions as well.

Also, may I ask, Do you find that people bid more often knowing that they will get a postage discount for placing multiple bids on an item?

Re: Buyers refuse registered post

phorum_junkie* — Wed, 21 Aug 2013 08:59:33 GMT

You are charging more than enough to cover postage by click & send which has Paypal cover so I am at a loss to know why you would only refund if you didn't have to if the buyer paid for registered post, or more recently signature on delivery.

I have never required buyers to pay for extra cover unless the value has been over $40, anything under that I had more than enough in my 'slush fund' (a few cents from each sale in a fund to cover refunds) to pay up without fuss on the rare occasion a parcel went walkabout. Now I use click & send but still send low value items which will go as large letters without registration as I am happy to replace or refund, whichever is the most economic.

Re: Buyers refuse registered post

ashmaree — Thu, 31 Oct 2013 01:43:38 GMT

I keep a receipt book with Post Codes Ive sent to on that day and have Aust Post stamp that, this proves item was lodged and where to (as receipt doesnt print Post Codes)- this is if they have selected free or cheapest without tracking. Paypal accepts this however the buyer always doesnt and leaves negative feedback.

Re: Buyers refuse registered post

stampingpaws — Thu, 31 Oct 2013 03:57:11 GMT

Hello all,

The items I sell are on a CD and sell for under $12. These are posted in a padded envelope for FREE (actually $1.20) to Australia and $1.85 to Asia , $2.60 to Europe. I offer Registered and Express Post but in over 2 years no-one has wanted it. My Item price easily covers FREE postage and I add $1 to all overseas postage charges. I one goes missing or doesn't work I replace it at no charge to the buyer. Also I offer 30day money back but so far not one has been returned.

Works well for low priced light weight items.

Best wishes