topic Re: Australia Post on the ball...NOT !! in Selling

Australia Post on the ball...NOT !!

Anonymous — Thu, 22 Aug 2013 09:48:52 GMT

Both myself and the buyer received the following

email today ( 22.08.13 ).

Date/Time 15.08.13 09:33:44

Current status Awaiting Collection at Post Office.

Important: Your item will be held for a limited period.
If you cannot collect it or arrange collection within 5 working days the article may be returned to the sender.

It's little wonder some items get returned unclaimed.

Re: Australia Post on the ball...NOT !!

davewil1964 — Thu, 22 Aug 2013 11:27:31 GMT

I suppose that's why you can check the tracking yourself.

Re: Australia Post on the ball...NOT !!

thecatspjs — Thu, 22 Aug 2013 12:13:46 GMT

Unacceptable.

Unprofessional.

Unfair.

Re: Australia Post on the ball...NOT !!

australiapoststore — Thu, 22 Aug 2013 23:56:35 GMT

Hi termalert,

Sorry to hear that you had not received a card or anything notification that the item was awaiting collection for you at the post office. A card should be left at the front door or letter box when attempting a delivery.

You can certainly call 13 POST or email us via our contact us page on our website to log a complaint.

http://auspo.st/15EYzb8

We are also able to request for the post office to hold the item longer if you are unable to collect it within that time.

Priscila

Australia Post eBay Store Team Member

Re: Australia Post on the ball...NOT !!

thecatspjs — Fri, 23 Aug 2013 00:09:53 GMT

Pricilla did you even read the opening post ???

The issue is to do with the unacceptable delay of the tracking advice email sent to the sender and addressee.

You do not do Australia Post any credit, by not responding to the actual issue raised.

IMO it just serves to further demonstrate and reinforce that the customer service responses of AP leave a lot to be desired.

Re: Australia Post on the ball...NOT !!

annies_fancy_dress — Fri, 23 Aug 2013 23:31:17 GMT

Are you sure it's legit?

If a scammer got into the other's email then they may have yours too, the email may have a malicious link.

Re: Australia Post on the ball...NOT !!

lovemyford10 — Sat, 24 Aug 2013 00:13:31 GMT

AP seem to be a law to themselves of late they are making far to many mistakes eg not carding items not showing on tracking .

Recently sold something from the time of mailing yes it was handed to a PO they scanned .it never showed on the website all it showed was no entry found .

Aust Post seems to answer to nobody and they are doing a terrible job .

They take no responsibility for anything .

Re: Australia Post on the ball...NOT !!

lost*over*time — Sat, 24 Aug 2013 00:13:54 GMT

And this is just one of the many reasons that we stopped using Australia Post for 99.9% of our parcels months ago. The impersonal 'just a number' approach to customer service displayed by AP is not something I want to expose us or our buyers to. Ya know, when sellers do EVERYTHING in their power to keep their buyers happy, then send off a parcel for which we pay premium rates, to have it turn up at it's destination damaged, with no explanation, apology or accountability is just BS.

If I were to treat my customers the way AP treat theirs, with such a lack of care or regard, I'd be out of business!

Re: Australia Post on the ball...NOT !!

languidlady49 — Sat, 24 Aug 2013 14:59:47 GMT

how did AP get their email addresses?

Re: Australia Post on the ball...NOT !!

thecatspjs — Sat, 24 Aug 2013 22:40:22 GMT

You can request Aust Post tracking event advice be sent via email to your buyer and/or yourself when you process your parcels online through Click and Send. Processing ebay sales through Click and Send imports buyers details including email.

Re: Australia Post on the ball...NOT !!

australiapoststore — Mon, 26 Aug 2013 01:37:59 GMT

Hi termalert

I'm sorry that you have received the email so late. I can understand your concern here that your item may be returned to sender.

We hold all items for collection for a total of 10 business days. The email you have received asks you to collect your item within 5 business days to encourage you to pick up your parcel sooner rather than later. After this initial 5 business days has elapsed, a second 'reminder' card is sent to you, advising you that we will hold the item for another 5 business days. As Priscila has mentioned, if you cannot attend the Post Office in time to collect your parcel, we can organise to hold it for a longer period.

If you did not receive either of these cards, this is something that we would like to investigate. Please complete this form here: http://auspo.st/17dB7oi so we can investigate the issue. Also, please mention that you have received your notification email 7 days late so we can also look into that matter also.

Regards

Paul S

Australia Post eBay Team Member

Re: Australia Post on the ball...NOT !!

redders_60 — Mon, 26 Aug 2013 05:38:28 GMT

I had a buyer's parcel returned to me this afternoon from a SA Post Office nowhere near the buyer's location (If Google maps is correct). The address was correct in both ebay & Paypal notifications & clearly marked on the parcel. Posted Mon 12/8 from metro Melb & back here 26/8.

I have contacted the buyer to let them know the parcel was returned to me & that I will resend, & am awaiting their reply as to whether they received any notifications of an item awaiting collection. Hopefully the buyer will be understanding of a situation beyond my control.

I'm now wondering if I will have to pay for the new delivery? The original AP postage sticker is fully intact & legible. Item is boxed & will not fit into a street posting box, so will need to go over the counter again. I won't ask the buyer for extra postage costs, but it's also not fair that I may have to wear the cost & any repercussions for AP's non delivery.

Another example of AP losing the plot? I suppose I should be greatful they didn't lose the parcel!

Re: Australia Post on the ball...NOT !!

kate399 — Mon, 26 Aug 2013 09:15:31 GMT

@australiapoststore wrote:
Hi termalert

I'm sorry that you have received the email so late. I can understand your concern here that your item may be returned to sender.

We hold all items for collection for a total of 10 business days. The email you have received asks you to collect your item within 5 business days to encourage you to pick up your parcel sooner rather than later. After this initial 5 business days has elapsed, a second 'reminder' card is sent to you, advising you that we will hold the item for another 5 business days. As Priscila has mentioned, if you cannot attend the Post Office in time to collect your parcel, we can organise to hold it for a longer period.

If you did not receive either of these cards, this is something that we would like to investigate. Please complete this form here: http://auspo.st/17dB7oi so we can investigate the issue. Also, please mention that you have received your notification email 7 days late so we can also look into that matter also.

Regards

Paul S
Australia Post eBay Team Member

Congratulations Paul S. You have shown yet again that AP have no idea as to what they are doing & are just doing lipservice to eBay sellers & buyers. If you would bother to look at the original post ( that's the first post at the top of the page so as not to confuse you ) you will see that " termalert " is the sender of the item. REPEAT . Read the opening post before you or another Australia Post eBay Team Member show their complete lack of ability to do their job

Re: Australia Post on the ball...NOT !!

Anonymous — Mon, 26 Aug 2013 12:30:24 GMT

So sorry guys. I didn't post and run ( as in write a post and run ).

I didn't know this new forum didn't carry over settings ( like
emailing when my thread was replied to ).

I guess even AusPost was unable to solve the time warp mystery.

Oh well.

Re: Australia Post on the ball...NOT !!

thecatspjs — Mon, 26 Aug 2013 13:04:33 GMT

Well .... now that you mention it termalot..... the new forums are running on Australia Post time and just letting you know that you may get an email in a week or two or three even to let you know you had responses.