topic Re: click and send in Selling

click and send

wicked*desires — Sat, 24 Aug 2013 12:20:48 GMT

Hi,

Think the man at the post office might have stuffed my very first click and send satchel. Tell me if he did bad.

My item weighed 175gm and was a very thin sheer blouse, so it was very flat and we put it in the 500gm click and send satchel. He then put a stamp on it for $1.80 and sent it off...

now, i'm confused because i'm reading that it says you can only pay for this online via paypal or credit card, when you've printed the label (which i'm not having any luck doing either)...

Can anyone enlighten me on this, please?

Confused and panicking my item won't get to customer!

Thanks!

Re: click and send

davewil1964 — Sat, 24 Aug 2013 12:30:02 GMT

There is a very good chance the item won't get to the buyer.

The C&S satchels MUST be paid for online (and the address label printed) prior to posting. If it's the right way out (the eBay and C&S logos displayed) then anybody who looks will ping you for underpayment. They might still deliver it, but at the least you will get hit for the postage and an Admin fee. Anecdotally, AP seem to hit the recipient up for the underpayment, so you might have a disgruntled buyer.

After you process the payment for a C&S satchel (I assume you did that), you should have the printer page come up with the label/s ready to go. There should also be a save option. Use it. You can then print the label if there is any sort of issue. C&S also (usually) send an email confirmation, which contains a link to the label/s. Failing that, ring them and they will email you the PDF to print.

And, no, the man at the Post Office didn't stuff it, except that he should have told you to come back when you had the paid-for address label in the pocket of the satchel. You shouldn't have taken it to the PO without it.

Re: click and send

mandys-bargain-clothing — Sat, 24 Aug 2013 12:34:32 GMT

Click & Send bags should only be used for Australia Posts Click & Send service. You can only access this online.

www.clickandsend.com.au/home/NISS_frm_home.php?sz_Client=AustraliaPost

There is a help page which explains everything you need to do. The address above is for both the Click & Send as well as the help.

Payment for Click & Send is with credit card or Paypal only.

That said, if you are sending items that fit in an A4 size package, is thinner than 2cm in thickness, you will be charged $1.20 for under 125g, $1.80 for 126 - 250g and $3 for 251 - 499g. You can add a Registered Post sticker for an additional $3.20 if you feel the need but I find it unneccessary as the majority of people are honest (I add it anyway for items with sale prices over $20)

The package should arrive with no problems. They will assume that the packet is being reused. Your item meets the above criteria for the cheaper rate so there should be no problems.

Re: click and send

thecatspjs — Sat, 24 Aug 2013 12:36:21 GMT

I would not stress out if the item has been addressed correctly.

Did you process a label at all by click and send online? where you had to pay for the post at post office ??

There a couple of different click and send choices, only one type is paid for on-line.

Due to lightness and width the post office person has calculated post to be that of a large letter and processed it as such.

Re: click and send

thecatspjs — Sat, 24 Aug 2013 12:37:37 GMT

Aust Post also advertise that click and send labels can be processed at some post offices, if you are having trouble printing them.

Re: click and send

thecatspjs — Sat, 24 Aug 2013 12:41:21 GMT

Even if you have posted in click and send satchel, you are highly unlikely to get hit for unpaid for post, for an item that is within the dimensions of a large letter.

Re: click and send

*crikey*mate* — Sat, 24 Aug 2013 12:43:51 GMT

Going by the price paid (did you only pay the $1.80?) you have now sent the item as a large letter. Additionally, it also appears that you have sent the item without tracking information, so you may have a few anxious days instore for you wondering if your item was delivered. If it isn't, and the buyer opens up a INR case in PayPal, then you will be required to provide a tracking number and proof of lodgement, or PayPal will likely find in the buyer's favour and issue them a refund.

Well, you do have to pay for C&S online via PayPal or credit card, but the system won't allow you to print the label before you pay.

If you had previously paid online, contact C&S and request a refund as you have not used that service. An email is fine, just include the AP Article ID and a short line - please issue refund as I will not be using this.

Re: click and send

*crikey*mate* — Sat, 24 Aug 2013 12:47:05 GMT

*makes note to type faster and also not to get distracted mid post*

Re: click and send

thecatspjs — Sat, 24 Aug 2013 12:50:36 GMT

crikey, you can process and print click and send labels on line for parcels without paying - you just don't put in the ebay satchel codes - you cannot pay for these online - they must be paid for at post office.

Re: click and send

extra-keen — Sat, 24 Aug 2013 12:50:24 GMT

I wouldn't worry too much, I've... in desperation put a hand written address into the ebay satchell plastic cover, taken it to the PO and put stamps on it... It got there just fine. Sometimes click and send just doesn't work in time. I learnt that I should set up my labels at least 2 hours before I need to leave for the PO. Then if there is a problem I have time to ring Click and send and get it sorted. They are very very helpful, if you are having trouble with your labels, ring them, they will most certainly try to help if they can.

Re: click and send

*crikey*mate* — Sat, 24 Aug 2013 12:50:39 GMT

@thecatspjs wrote:
I would not stress out if the item has been addressed correctly.

Did you process a label at all by click and send online? where you had to pay for the post at post office ??

There a couple of different click and send choices, only one type is paid for on-line.

Due to lightness and width the post office person has calculated post to be that of a large letter and processed it as such.

Hi Cats PJ, That's what took me so long to post, I actually just went to c&S and made up a dummy order to check payment options, and it only gave me 2 options, PAY NOW and get courier, or PAY NOW and lodge later.

I had thought I could pay at the PO, but when I saw this, I assumed not.

So out of interest, how do I get around that so that I can print my label, as I have to confirm my postage method and pay before it will allow me to do so?

Re: click and send

wicked*desires — Sat, 24 Aug 2013 12:54:30 GMT

Thanks everybody, i am a little more at ease about it now...

so, at the end of the day... are we billed for the weight it actually is $1.80 in this case, or the $6.95 it shows online (which only gives the option of Express Post Satchel or Parcel but not Click and Send) Sorry, but am really confused!

Re: click and send

extra-keen — Sat, 24 Aug 2013 12:54:54 GMT

Crikey, So you want to pay for your parcel at the PO? You are using the ebay satchell?

Instead of putting in the code for the bag, click own packaging and put in the measurements, then you will be allowed to pay later at post office.

Re: click and send

extra-keen — Sat, 24 Aug 2013 12:56:06 GMT

Sorry, you do have to print your label, but you still get to pay at the PO - it is 15 cents cheaper doing it this way I think. I do sometimes do it, but for 15 cents, it is easier just to pay for it and have the PO scan and chuck in the box. LOL

Re: click and send

thecatspjs — Sat, 24 Aug 2013 12:58:40 GMT

you just don't use the ebay satchel / box promo codes that have set rates.

You need to put in your dimensions etc, I usually just put in promo code to get the info for weight / length etc quickly up and then change to own packaging and delete code, the dimensions are retained.

You can not process a batch of promo code satchels with a batch of regular post. They must be done in seperate batches.

Can work out cheaper too, for example if I send a parcel within most (not all, but nearly) of Victoria up to 22kg - it only ever costs me $8.95

So savings to be had too.

Re: click and send

*crikey*mate* — Sat, 24 Aug 2013 13:01:39 GMT

@colleenk4324 wrote:
Crikey, So you want to pay for your parcel at the PO? You are using the ebay satchell?

Instead of putting in the code for the bag, click own packaging and put in the measurements, then you will be allowed to pay later at post office.

Thanks Colleen,

No, I haven't had the neccessity to do that yet, I have only ever used the C&S satchels or stipulated boxes for flat rate, and it has just always asked that I pay now, so I did.

I never knew I'd get different options for the measurement thingy, but I guess that makes sense.

Re: click and send

*crikey*mate* — Sat, 24 Aug 2013 13:06:56 GMT

Thanks CatsPJ

That's really good to know

So can I pay online for an own packaging item? Otherwise, how do I get it for $8.95 if I pay over the counter, cos wouldn't it go on the cube rate and weight etc?

Oh, nuther question. when I print out my C&S labels for boxes, they only say I can post up to 15kg, I take it this is just cos of the flat rate deal, yes?

Re: click and send

*crikey*mate* — Sat, 24 Aug 2013 13:13:11 GMT

@sengadee wrote:
Thanks everybody, i am a little more at ease about it now...
so, at the end of the day... are we billed for the weight it actually is $1.80 in this case, or the $6.95 it shows online (which only gives the option of Express Post Satchel or Parcel but not Click and Send) Sorry, but am really confused!

The minimum standard parcel post cost is now $6.95. ($7.15 through C&S + cost of bag and printing etc)

If you only paid $1.80 then it seems as if you have posted the item as a large letter with no tracking - ie Registered Post..

Standard Rate Costs of Large Letter:

up to 125g - $1.20

between 125g and 250g - $1.80

between 250g and 500g - $3.00

Re: click and send

thecatspjs — Sat, 24 Aug 2013 13:33:44 GMT

@crikey*mate wrote:
Thanks CatsPJ

That's really good to know

So can I pay online for an own packaging item? Otherwise, how do I get it for $8.95 if I pay over the counter, cos wouldn't it go on the cube rate and weight etc?

Oh, nuther question. when I print out my C&S labels for boxes, they only say I can post up to 15kg, I take it this is just cos of the flat rate deal, yes?

Ok - you can not pay online using your own packaging.

You can only pay online if you are using ebay satchel/boxes promo codes.

You have to pay at post office if you are using your own packaging.

When you enter your package dimensions and weights it will give you an estimate of cost based on this (including cubing where it needs to). The labels it prints outs are similar - and have bar coding - but require post office to complete some details (though mine never does, they just put a post paid sticker on when I pay)

If you are posting to a destination in your own state (I think AP rules say within metro area or 50km, but since the changes it is now much more generous up to 300-400km sometimes) there is a standard flat rate of $8.95 for parcels up to the maximum dimensions of a parcel that can be sent, think it is 22kg with height and width restrictions.

This rate automatically calculates in click and send when you are processing, so it is always a good idea checking IMO if you are sending to a same state destination, to see if is within the distance well worth it - I have saved quite a few bucks on post - which I theoretically put towards offering free post on other listings.

The rates that appear in click and send are printed out in a manifest with price details. These rates have always aligned with my post offices calculation - when they enter the destination postcode.

Re: click and send

thecatspjs — Sat, 24 Aug 2013 14:23:02 GMT

Post is so confusing. Aust Post have so many products its hard to keep up with it all.

HINT - What doesn't change though is their terms and conditions - Click and Send parcels with sigature on delivery is still eligible for $100 compensation for lost or damaged parcels without having to take out extra cover.