topic Re: NEGATIVE FEEDBACK THREAT in Selling

NEGATIVE FEEDBACK THREAT

shassaz-atic — Wed, 26 Sep 2012 22:52:31 GMT

Buyer leaves Negative Feedback after recieving refund,

Buyers Email says he never recieved his item and will make claim on PayPal and leave negative Feedback, his claim was approved and his threat to leave negative feedback was applied.

I sent 2 Request to Ebay for help in this situation and never recieved a reply..

Ebay fix FEEDBACK !!!!!

This is my 1st NEGATIVE and i feel it does not help my Business.

Re: NEGATIVE FEEDBACK THREAT

bsal6160 — Wed, 26 Sep 2012 23:01:02 GMT

How is what he said a threat?

He didnt threaten to neg you unless you did something for him first. He stated he was opening a dispute and would leave neg feedback, which by the way is his right to do so.

Re: NEGATIVE FEEDBACK THREAT

***super_nova*** — Wed, 26 Sep 2012 23:09:30 GMT

This is a public forum, not eBay. In any case eBay will not do anything about this well deserved NEG. If you have refunded, as any good seller would, then the buyer would not have to be making PP claims or pointing out that you have NEG coming if you do not resolve the problem.

Re: NEGATIVE FEEDBACK THREAT

tall_bearded — Thu, 27 Sep 2012 01:12:21 GMT

This seller’s feedback, 1356 transactions in 12 months, with until this negative 100% positive feedback with 3 stars at 4.9 and the other at 4.8.

The buyer, a member since April this year and using the ID to both buy and sell, with a feedback rating of 85.7% which includes one negative and one neutral.

Therefore it would appear to me, there is something more at play here than what the buyer has said in their feedback.

But then never let an inconvenient fact get in the way of a good lynching.

Re: NEGATIVE FEEDBACK THREAT

***super_nova*** — Thu, 27 Sep 2012 01:40:19 GMT

TB, it was $4.25 transaction, the OP has no proof of posting. Being a coin, it is very likely that somebody along the way took it. There was no way the OP had chance of winning PP dispute, so why let it go there? The buyer may be telling the truth, they may not, but that is not the point. Sellers have the choice to post with tracking or take the risk of having to refund.

Re: NEGATIVE FEEDBACK THREAT

digital*ghost — Thu, 27 Sep 2012 01:45:54 GMT

I guess it depends on the timeline of what actually happened - the buyer may have sent a message stating item not received and so forth and opened the case at exactly the same time, not even giving the seller a chance to respond and try to resolve the issue.

People being immediately aggressive and doing that or similar things happens often enough. There's not enough info in the OP - or feedback - to make a judgement on anyone either way.

Re: NEGATIVE FEEDBACK THREAT

*sparklz* — Thu, 27 Sep 2012 02:46:07 GMT

You might be able to get the feedback removed as the word dispute was used.

Call ebay by clicking on Customer Support top RH corner.

I just got a negative comment removed with a +ive rating and it was from a buyer.

Re: NEGATIVE FEEDBACK THREAT

***super_nova*** — Thu, 27 Sep 2012 02:48:20 GMT

DG, there are 3 weeks between the sale and the FB being left.

And I agree, when buyer gets several bad transactions they tend to be less patient, but it does not look like this buyer was in hurry to leave the NEG.

I try to be fair, but when recently, after whole spate of items being wrongly described, or arrived damaged due to careless packing, i received a trim listed as white with photo that looked dead white, and it arrived only to be yellow, I lost it when the seller replied to me with lecture that there are different shades of white & and asked me to send it back. By then I was close to $30 out of pocket in only few weeks on sending SNAD items back. 🙂

Re: NEGATIVE FEEDBACK THREAT

digital*ghost — Thu, 27 Sep 2012 05:47:26 GMT

DG, there are 3 weeks between the sale and the FB being left.

I saw that too, I just didn't make any assumptions as to what it meant.

I'm honestly not trying to be rude, or pick a fight, just trying to say that - at least for me - there is not enough information here to pass any judgement on anything, or determine which party is more in the right than the other.

I understand all the thigs you've said, and I'm aware of how bad experiences can affect both buyer and seller behaviour, but I try not to automatically apply that to individual situations. (It does still happen, when I can't logically see how a person might take a certain action, but I do make a conscious effort to respond on facts given rather than how I presume things must have taken place).

Re: NEGATIVE FEEDBACK THREAT

i-once-was-bump — Thu, 27 Sep 2012 10:51:28 GMT

There are only 21 days from date of purchase until the feedback was left.

Is this a reasonable amount of time for seller to receive payment, post item after x number of handling days and then for buyer to claim item not received and a dispute opened then closed?

It does seem too quick for me.

Re: NEGATIVE FEEDBACK THREAT

tall_bearded — Thu, 27 Sep 2012 18:50:22 GMT

Reply to post 4.

From the information provided, how do you know the seller can’t prove postage. For instance, the bulk of the item I now sell are sent as large letters with stamps attached and dropped in the roadside post box (books) yet I can prove postage, not to PayPal’s satisfaction but most certainly to the satisfaction of the Ombudsman. It quite simple really. Just maintain a postal ledger which complies with the Supreme Court Rules regarding proof of postage/service.

In any event, as PayPal advertise they protect both sided of the transaction (buyer and seller) is it not perfectly logical, if the item goes missing, for the seller to get the buyer to lodge a claim under the Buyer Protection Policy, and then get PayPal to foot the bill under the Seller Protection Policy. That is, why would a seller offer PayPal, if you say they shouldn’t access the services on offer. Then of course, if PayPal decide not to accept the proof the seller provides, this has no impact on the buyer, because any resultant dispute is between the seller and PayPal and not seller and buyer.

Or are you suggesting that even if postage is proved to your satisfaction, the seller should still compensate the buyer out of their own pocket if the item is lost or damaged in transit.