topic Invoice Adjustment after sent to customer in Selling

Invoice Adjustment after sent to customer

mulberrycrush — Mon, 16 Sep 2013 12:51:53 GMT

Hi,

Requesting some help please.. I offer combined postage and a customer has purchased a few items which I duly combined the postage and submitted the invoice. I see that they have since bidded on another item which will expire in a few days. If upon a successful bid, can I adjust my sent invoice to include the additional item or is it too late? Worse case scenario I suppose is to adjust the postage on the final item and just include all items in the one package to send.

If anyone has any tips on how to adjust a sent invoice ie raise a credit and resend a new invoice then please advise.. many thanks in advance!!

Regards,

Re: Invoice Adjustment after sent to customer

jensmanchester-australia — Mon, 16 Sep 2013 13:11:58 GMT

If the buyer doesn't go through checkout for the first invoice you have sent, if they win another item you will be able to send a new combined invoice for all the items.

If they go through checkout it is a little more time consuming but it can be done by sending separate invoices for each individual item (which breaks the checkout lock) and then sending a final combined invoice.

Re: Invoice Adjustment after sent to customer

mulberrycrush — Tue, 17 Sep 2013 06:18:48 GMT

Dear jensmanchester, thank you for your help 🙂