topic Re: Buyer wants to return goods-refunding post?? in Selling

Buyer wants to return goods-refunding post??

freyerwolf — Sun, 30 Sep 2012 22:32:39 GMT

Hi All,

I have had a unpleasant transaction over some shoes.Buyer bought with "buy it now".Upon arrival she emails me that shoes do not fit her (all measurements provided in listing) and she wants to return them.I have "returns accepted" in my listing.So do i have to refund the initial post I paid so SHE can try on a pair of shoes?? I hope she does not expect me to also provide return post :0(

Re: Buyer wants to return goods-refunding post??

flotsam-jetsom — Sun, 30 Sep 2012 22:51:44 GMT

http://community.ebay.com.au/click.jspa?searchID=-1&messageID=604965134

Was this not already answered?

Re: Buyer wants to return goods-refunding post??

freyerwolf — Sun, 30 Sep 2012 22:56:18 GMT

The only part that was answered was the me having to refund for "change of mind" .I have been trying to find information about the actual post refund details & cannot find anything,so thought I'd ask here.

Re: Buyer wants to return goods-refunding post??

freyerwolf — Sun, 30 Sep 2012 23:01:53 GMT

Sorry, I checked the link & had not realised there were more discussions on the thread.Someone has suggested that they would not pay the post,but I was wondering if Ebay had any actualy rules.I just want to do this by the book so I am covered.I have agreed to the buyer returning shoes already.

Buyer has now threatened to report me for selling "fake chinese knock off's" (her words) which the shoes are most definately not.Difficult person with an agenda??

Re: Buyer wants to return goods-refunding post??

flotsam-jetsom — Sun, 30 Sep 2012 23:04:20 GMT

Sorry -

No, you are not required to pay for return post, if the buyer goes thru dispute paypal will ask them to return to you at their cost. However, as a seller I do pay return if it has been my error (typo in size etc) or even if the item is not exactly the right colour etc (I usually send a pre paid satchel and the buyer simply has to pop it in a post box) Having said that a seller is not uner any obligation to do so. If the postal cost is less than $10.00 I would usually pay return as a customer service gesture. Really up to you though.

Re: Buyer wants to return goods-refunding post??

jameshouseofstyle — Sun, 30 Sep 2012 23:28:56 GMT

Hi freyer,

we also have unconditional returns on all listings, we also supply all measurements required (standard) if they want any more they usually ask.

If a garment or shoes still doesn't fit after the get it - they can re sell or return for item only refund, they'd loose both postages.

We have only ever had one person who tought she was entitled to full refund, including even a return postage, when she didn't get it she left a neg, it was removed in 5 minutes as the measurements were in the listing.

Ebay doesn't have any rules about change of mind returns, that's up to seller to accept or not.

They would also loose PP dispute for the same reason - unless they invent a different reason for a return.

Cheers, January.

Re: Buyer wants to return goods-refunding post??

freyerwolf — Sun, 30 Sep 2012 23:34:10 GMT

Thankyou for the information.Good to know where I should go with this before she starts barking at me again :0)))

Re: Buyer wants to return goods-refunding post??

nawty_knights_inc — Mon, 01 Oct 2012 04:09:08 GMT

Now i am confused i thought your original post was asking if the post you already paid had to be refunded as well?

Re: Buyer wants to return goods-refunding post??

nawty_knights_inc — Mon, 01 Oct 2012 04:10:29 GMT

readin again, makes Sense sorry.

Re: Buyer wants to return goods-refunding post??

nawty_knights_inc — Mon, 01 Oct 2012 04:11:52 GMT

jameshouseofstyle

would paypal insist on refunbd in that instance if you have messages that prove the first complaint?

Re: Buyer wants to return goods-refunding post??

freyerwolf — Mon, 01 Oct 2012 05:08:48 GMT

Nawty-what do you mean "first complaint"??

Re: Buyer wants to return goods-refunding post??

jameshouseofstyle — Mon, 01 Oct 2012 05:45:39 GMT

Nawty probably means what happens when customer lies to PP and changes the complaint (invents a new one) different from the original message to the seller.

Like: they message you to complain how the shoes are too small, then they realize they can't complain to PP about that if the measurements are in the listing and have to fabricate another reason, like shoes are faulty or something.

In that case you you just respond within the PP, supply the original complaint, tell them they'll get the refund item only (but only if you accept returns for a change of mind which amounts to the same thing as not reading the listing )- PP rellays that to the customer and if they don't accept it they can escalate... and wait... and wait... and wait... up to 30 days PP guy told us the other day to tell all customers there are longer and longer waiting periods ... and on the end they loose.

Cheers, Di (JHS)

Re: Buyer wants to return goods-refunding post??

freyerwolf — Mon, 01 Oct 2012 06:38:33 GMT

Oh, I see, Well lucky all correspondence has been through Ebay messaging.Thankyou for your help.....

Re: Buyer wants to return goods-refunding post??

thesoulyearns — Mon, 01 Oct 2012 07:32:43 GMT

Very simple answer. When you create a listing (or when the buyer has a look at the listing before buying) there is a clear option / information section that outlines returns. This section gives the seller the option regarding return shipping - either it can be paid by the buyer or seller. The default setting is "Return postage paid by: Buyer." For change-of-mind, that's all you need to know. It's very clear for the buyer to see before they choose to bid or buy.

Having said that, if the item is not as described or otherwise faulty, it's accepted that for good practice the seller forgoes the choice they made in the return policy and pays the shipping themselves.