topic Re: Click and Send in Selling

Click and Send

velocitum — Thu, 03 Oct 2013 20:28:11 GMT

Duh.. I keep posting in the US forums instead of the AU ones... Just copy-pasted here..

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Hi!

I'm a little new to selling. I signed up for Click and Send from Austpost. How does it work? Do you order flat rate satchels, put the item in the satchel, pay and print out a shipping label and just drop it into any red box?

From what I've read, this seems to be the case.

Thanks.

Re: Click and Send

glenbankloel — Thu, 03 Oct 2013 21:12:16 GMT

Hullo, We use C & S all the time, and find it works very well 99% of the time. As with all systems can be a glitch now and again. But I NEVER drop into a red box on the street. I know that it would be convenient but I always take to the counter in a PO so that the label on the bag can be scanned and I walk out the door with a piece of paper in my hand with the details on it. It is of course your choice to do what you want, but we decided approx 3 years ago that we would like to have physical printed evidence of the transaction. In 3 years we have had one parcel "lost" and one delivery crushed (which we thought sounded like someone trod on the bag), so we love this system. After a while the PO will love you too, as they know that you are organised and the transaction is very fast for them. We think that it is a brilliant facility as EBAY,Paypal, and Austpost are all linked to complete, pay and print the labels, we think that this is something that EB got right.

Re: Click and Send

glenbankloel — Thu, 03 Oct 2013 21:20:14 GMT

Forgot to add, yes the bags are only available online, you will pay a small fee to get them delivered but the beauty of buying like this is that you don't actually pay for the postage cost till you use the bag. Go online to click and send and print out their User Guide that is available, little tab on the front page, you will get many of your answers in their. We also don't print out our labels in colour just use Black and White, saves on ink, and the PO doesn't have a problem with that. Best way is to start using, and if you have any queries drop back onto the boards and someone will give you some answers, and also we have always found that the C & S people are excellent to deal with, if you are struggling to get through a label they may even stay on the line and talk you through your first one or two. Have fun.

Re: Click and Send

velocitum — Thu, 03 Oct 2013 22:03:38 GMT

Cheers!

Thanks for the info. I was thinking about dropping it in a red box since there's one just around the corner from my house. Have you ever had anything go bad with the red box?

Re: Click and Send

2013tiger1948 — Thu, 03 Oct 2013 22:11:24 GMT

I have been using C & S since it came out and I always post in the red box as it's a fair way to my PO. Never had a problem.

Re: Click and Send

velocitum — Thu, 03 Oct 2013 22:15:12 GMT

Sweet... So basically, make the sale, pay and print, put it in the satchel and drop it into the red box? Sounds pretty easy. I am trialling it by selling a pair of glasses. If the transaction goes well I might start selling all the junk around the house.. 😄

Re: Click and Send

toysartnstuff — Thu, 03 Oct 2013 22:22:03 GMT

is postage cheaper with c&s?

Re: Click and Send

velocitum — Thu, 03 Oct 2013 22:26:12 GMT

Judging by the testing I've done, it's about $4.00 cheaper to send with the slowest option than with an equivalent Austpost satchel.

Re: Click and Send

*crikey*mate* — Fri, 04 Oct 2013 00:09:29 GMT

If you just pop your package into a red box, you have no proof of lodgement which is required by PayPal should you ever be faced with an Item Not received Case.

You really should lodge your item over the post office counter, make sure it gets scanned into the system and get a receipt.

Is C&S cheaper? Yes and No. In some instances the flat rate works out cheaper, but for others, not so much. However, the convenience factor and the fact it is linked to eBay and PayPal makes everything run so much more smoothly if there is ever a problem. So for me, worth the extra 30c or so.

(a regular 500g satchel costs $6.95 including satchel, whereas C&S is $7.15 plus the cost of the satchel and label printing costs - but other things work out much more cost efficient)

Plus, I think if you process the 500g satchel as "own packaging" and input all the weights and measurements into the relevant section it does only charge $6.95 for the 500g satchel, but for 30c that's a lot of extra mucking around.

Re: Click and Send

velocitum — Fri, 04 Oct 2013 00:13:06 GMT

Don't you get a tracking number? I thought that would be sufficient for Paypal disputes.

Re: Click and Send

*crikey*mate* — Fri, 04 Oct 2013 00:40:48 GMT

No, for a PayPal dispute, you need to provide a tracking number AND show proof of actually posting the item.

Just because you pay and process through C&S doesn't mean that you actually posted the item.

Velo, if you are going to sell on eBay and use things such as PayPal, then you really should take some time to read and understand the terms and conditions for both entities in order to have the best experience possible.

We see it all the time here, people not realizing they only have 45 days for a dispute (for example), so because they didn't know the rules etc, forfeit their buyer protection.

You need to know the rules and policies of all of the entities that you use so that you know your rights and responsibilities, know how to obtain both Buyer and seller protection.

Knowing the Aus Post T&C and their relevant services and coverage doesn't go astray either.

A good place to start with eBay is to read the site map, absorb as much as you can from the boards (trying to determine the fact from the fiction of course) and their T&C, and browse around the Customer Support section.

Re: Click and Send

velocitum — Fri, 04 Oct 2013 00:50:04 GMT

Interesting...

I was under the impression that we would be covered. My local post office has lines out the door most days. I was hoping I could just drop it in a red box. Have you ever had an INR where Paypal demanded you show them proof of lodgement?

Thanks

Re: Click and Send

coast_golf — Fri, 04 Oct 2013 02:02:58 GMT

@velocitum wrote:
Interesting...

I was under the impression that we would be covered. My local post office has lines out the door most days. I was hoping I could just drop it in a red box. Have you ever had an INR where Paypal demanded you show them proof of lodgement?

Thanks

Whenever possible I get my C&S parcels scanned in but there have been plenty of times I've just dropped them in the box. Provided it is scanned somewhere along the line then it is sufficient for Paypal Seller Protection. There may be exceptions of course but I've posted a heck of a lot of C&S satchels and to the best of my knowledge, they have always been scanned at the destination sorting/processing (whatever it's called!) centre as well as upon delivery. Obviously being scanned at some point means that it has been posted, whether or not it was lodged over the counter.

So even if you don't get them scanned in you will (in my experience) have at least 3 events, which satisfies PP's requirements -

Manifested

On board for delivery

Delivered

Re: Click and Send

velocitum — Fri, 04 Oct 2013 02:25:37 GMT

Ahh... So it's good to go? We're protected by Paypal if I drop it in the red box?

Re: Click and Send

*crikey*mate* — Fri, 04 Oct 2013 02:42:49 GMT

@velocitum wrote:
Ahh... So it's good to go? We're protected by Paypal if I drop it in the red box?

IF Australia Post scans the item. (under Coast Golf's scenario)

I can't believe that an experienced board member would encourage you to risk your seller's protection!

Often the item is NOT scanned until it reaches the sort centre of the destination centre. What happens if it gets lost before then?

Anyway, it's up to you to decide whether you want to be lazy or ensure that you protect yourself.

Best of luck with it all matey. Cos if you're going to trust Australia Post these days, then you're going to need all the luck you can get. You only need to read these boards to see how often they don't provide the service that they say they will.

Re: Click and Send

velocitum — Fri, 04 Oct 2013 02:45:53 GMT

Ahh great... Thanks for the heads up. I'll do some more digging to see what I'm in for.

Re: Click and Send

*crikey*mate* — Fri, 04 Oct 2013 02:46:31 GMT

@velocitum wrote:
Interesting...

I was under the impression that we would be covered. My local post office has lines out the door most days. I was hoping I could just drop it in a red box. Have you ever had an INR where Paypal demanded you show them proof of lodgement?

Thanks

According to their Terms and Conditions, they "demand" it every single time.

Re: Click and Send

coast_golf — Fri, 04 Oct 2013 02:59:08 GMT

@crikey*mate wrote:
@velocitum wrote:
Ahh... So it's good to go? We're protected by Paypal if I drop it in the red box?
Often the item is NOT scanned until it reaches the sort centre of the destination centre. What happens if it gets lost before then?

Well I'll man up and admit that the thought hadn't even crossed my mind. I can't remember the last time AP lost one of my parcels though (genuinely lost, as opposed to buyers trying to pull a swift one) so it wasn't at the forefront of my mind.

I guess it comes down to this - If the parcel is of significant value then get it scanned (obviously) but if it's not of great value and the PO line is out the door you have to consider how much value you put on your time as opposed to the very small chance of it getting lost before the sort facility. If the item is worth $50 or less and there is a 20 minute wait at the PO then I'm dumping that sucker in the box every time 😛

Re: Click and Send

*crikey*mate* — Fri, 04 Oct 2013 05:37:31 GMT

Coast, I do the same as you, If I'm heading to the stores or have an item I'm not prepared to take a risk with, I lodge it, but if it's a cheapie or an unregistered large letter (so no tracking anyway), they just go in the box if I'm not headed to the store.To my knowledge I have only ever had 2 parcels genuinely lost, both this year, both lodged over counter, so I was able to stand my ground for the $50 discressionary payment and reimburse my buyer without being out of pocket myself (too much)

I currently have one MIA at the moment - but for this one I have no lodgement proof as I posted it in the street red box 2 weeks ago. I have absolutely no comeback on this. And for me, it's not about the money, it's about not being able to prove to the buyer that I did genuinely post the item and I was not trying to do a dodgy on them.

I have also had 2 items not turn up to me as a buyer. 1 the seller had all documentation, so all was good. the second one - scanned into a delivery centre after 21 days and marked as delivered. The problem was that delivery centre was in another state to my post code! so they didn't deliver it to me! and AP could not say where it was delivered to or even from where the parcel had originated - they couldn't trace it before or after that delivery centre.

So as far as PayPal were concerned, the tracking number that the seller supplied was possibly for an entirely different parcel for someone else.

The point is though Coast, veloc is a brand new seller, and if this is his only eBay account, he is also pretty new to eBay buying as well, so is possibly not very far into his learning curve yet for trading on eBay.

Consequently, I reckon it's best to show/advise people the way that provides them with the most effective Buyer/Seller Protection. As they get used to how stuff works and get a bit of experience under their hats, they can work out for themselves where to take risks and cut corners if they want to,

Re: Click and Send

phorum_junkie* — Fri, 04 Oct 2013 08:39:03 GMT

It is fine to put in the boxas long as the item is scanned at the sorting office after it has been collected as that will show as a tracking event but now and again that doesn't happen and if the item goes missing before a scan takes place all you have proof of is that you paid for and printed the label.