topic What happens in Selling

What happens

jumperoo24_4 — Tue, 02 Oct 2012 08:21:08 GMT

Just caught a story on the Melb news it appears that an Aust Post B double truck has caught fire [I think]was involved in a crash on the Hume Hwy.

I feel so sorry for the drivers family I believe he was killed

But my big qusttion .What happens in this case I dont think Australia Post admits to parcel losses Being a Bdouble must have been hundreds of parcels ,so we can only look forward to a lot of items not recieved it was heading Nth on the Hwy.

Any clue what will happen Austpost

Re: What happens

flotsam-jetsom — Tue, 02 Oct 2012 08:29:14 GMT

Being a Bdouble must have been hundreds of parcels ,so we can only look forward to a lot of items not recieved it was heading Nth on the Hwy

Really? that was your second thought? the big question? Wow

Re: What happens

carly2579 — Tue, 02 Oct 2012 08:39:43 GMT

i have blu rays coming in the mail but this was a terible accident i dont thiink his family would care about ebay parcels at this sad time

Re: What happens

*sparklz* — Tue, 02 Oct 2012 09:02:20 GMT

Gee the priorities of some is sad. 😞

Re: What happens

rumplebear1951 — Tue, 02 Oct 2012 09:03:27 GMT

Talk about self-centred...a person has died in a tragic accident and all you care about OP is ebay parcels.

Re: What happens

urtundidi — Tue, 02 Oct 2012 09:16:52 GMT

Seriously you can’t answer a simple valid question?

The OP has stated they feel for the family at this sad time.

That said, their buyers are most likely not going to connect a road accident (no matter how horrific) with why they did not receive their parcel.

And who are they going to harass? The OP – who is simply trying to ascertain an answer before it becomes a problem for their business. There is nothing self-centred about this.

OP unless you get better answer, I would wait to see if you get any ‘where is my parcel’ queries. If they have tracking, I would ask my local post office to track the item (they can sometimes see more track events they we can see on the website.) If you have no tracking, I would ask the manager at your local post office if your missing parcels were likely to have been on the truck due to their destination. If they agree this a possibility, I would include this information on the green complaint form.

Re: What happens

2106greencat — Tue, 02 Oct 2012 09:19:09 GMT

Yes, the OP dedicate an entire line to the family

I feel so sorry for the drivers family I believe he was killed

C'mon, who cares? OP, PM me the amount you are going to be out by if a parcel was on board, I'll consider it my donation to the family. Has eBay really become this COLD

Re: What happens

flotsam-jetsom — Tue, 02 Oct 2012 09:32:59 GMT

urtundidi - OP unless you get better answer, I would wait to see if you get any ‘where is my parcel’ queries

exactly - give it a week or two, see if there is a problem, then approach AP., them maybe come here.

But to be the first (oh I'm sorry, second) thing the OP thought of - shame

Re: What happens

licoricebabyandfabmama — Tue, 02 Oct 2012 11:43:33 GMT

Sorry i also dont feel the OP needed everyone to jump down his/her throat like that. Horrific Tragedy yes but he came to an EBAY board to ask an EBAY related question. Im sure he's not the heartless individual everyone made him/her out to be in their posts. Too bad you have to think twice about everything you ask or post on here because someone is always going to have it out for you.

Re: What happens

lyndal1838 — Tue, 02 Oct 2012 13:24:00 GMT

Well I can answer the OP's question from personal experience. If you have a missing item claim and AP can confirm that on the balance of probabilities it was in the burned truck then you will get a refund.

You do have to wait a while until AP tries to salvage parcels that are not complete write-offs but you will get your refund eventually.

Re: What happens

jensmanchester-australia — Tue, 02 Oct 2012 13:52:27 GMT

Well I can answer the OP's question from personal experience. If you have a missing item claim and AP can confirm that on the balance of probabilities it was in the burned truck then you will get a refund.

You do have to wait a while until AP tries to salvage parcels that are not complete write-offs but you will get your refund eventually.

With the last truck which burnt out just before Christmas I had several hundred dollars worth of parcels on their way to QLD and Australia Post refused to pay out any compensation for them. They claimed that they could not prove they were actually on truck so I had to either replace or refund all the buyers whose parcels were destroyed.

My deepest sympathy goes to the family and friends of the driver that died in this recent fire. It is a real tragedy.

Unfortunately though, the reality is that over the next week or two, there are going to be many buyers with parcels that don't arrive. Although most will feel saddened at the loss if they have paid for something that hasn't arrived then they will expect the seller to either replace or refund.

Re: What happens

foxette-in-sox — Tue, 02 Oct 2012 16:30:59 GMT

The OP is not heartless at all & thankfully,someone like Jen has answered them from her own experience as an ebay PS who was severly impacted the last time this happened.

When the truck caught fire with all the parcels from WA on it,no one ripped anyone to shreds for asking what happens.

VERY valid question IMO & one would HOPE that Alice from AP MAY post on this thread at some point to clarify.

Re: What happens

tall_bearded — Tue, 02 Oct 2012 18:25:07 GMT

The answer to the question is simple.

If the item is trackable, which these days means just about anything aside from a large letter, as long as it was scanned into the system at the time it was handed over to Aust Post, they Aust Post will have little choice other than to compensate. That is because, whilst there is a record of the item having entered the system, there will be no record of it having left it.

So the short answer is; yes they will in all probability compensate, maybe not when the claim is initially made, but almost certainly after a complaint has been lodged with Ombudsman.

Re: What happens

***super_nova*** — Tue, 02 Oct 2012 23:08:38 GMT

To those who attacked the OP, if your parcel is on the burnt track I guess you, as a buyer, will not make claim for INR? Or as seller you will message the buyer: "Man died, and you worry about your parcel?" and expect it to be the end of it.
Of-course, it is a dreadful tragedy for that man's family, but that does not mean that the rest of the country will not have to deal with the practicalities of minor problems resulting from that accident. It is a perfectly legitimate question to ask.

Re: What happens

australiapoststore — Wed, 03 Oct 2012 06:31:00 GMT

Good Afternoon All,

Thank you for you kind thoughts. Just like you, our deepest sympathies go out to the driver’s family, friends and work mates at this time.

We are currently determining any impact to parcels carried by this vehicle; and as the matter is being investigated, it is inappropriate for me to make further comments at this stage.

Alice

Re: What happens

patchoo78 — Wed, 03 Oct 2012 07:58:58 GMT

Also, think of what the buyer would think when after querying the seller on where their item is and the seller responds with "Sorry, but a truck caught fire that possibly had your parcel on it.."

Buyers have heard every excuse in the book for INR "My baby chewed on it" "My dog ate it" "I can't find it" "My grandmother/aunt/mother died so I haven't been on eBay" "I broke it as I was packing it"

Do you think the buyer would connect a missing parcel with a truck crash or will they just assume the seller is trying to pull a swifty? My guess is the latter

Re: What happens

carly2579 — Wed, 03 Oct 2012 08:44:57 GMT

i can confirm tasmania mail isnt affected i got 2 blu rays today off ebay delivered today