topic Re: Buyer refusing to accept delivery in Selling

Buyer refusing to accept delivery

classic_temptations — Thu, 10 Oct 2013 03:51:39 GMT

Hi Everyone,

I have a customer who is refusing to accept delivery of an item i sold them because they have now found it cheaper elsewhere on the internet.

The courier has atempted delivery and is wanting an alternative date to redeliver

The seller is now asking me to reduce the price of the item to what she has found it for elsewhere or she wont accept delivery

She did ask for a discount before purchasing but i refused.
if i dont give an alternative date the item will be shipped back to supplier and return shipping will be very expensive.

Is there a way around this, what can i do about this buyer not accepting delivery.

Many Thanks

Re: Buyer refusing to accept delivery

howie696 — Thu, 10 Oct 2013 04:33:34 GMT

If a buyer refuses delivery they are no longer covered by PP protection

so dont worry

Re: Buyer refusing to accept delivery

k1ooo-slr-sales — Thu, 10 Oct 2013 05:29:25 GMT

@classic_temptations wrote:
if i dont give an alternative date the item will be shipped back to supplierand return shipping will be very expensive.

was the item drop-shipped?

Not sure what each 'State' legislation would say about this suggestion (TB- where are you????) . . . . . . . but I'd be telling the courier to leave a note or phone message that the item will be held for XX number of days and then be considered as unclaimed goods as all attempts to deliver have been unsuccessful or the customer has refused to accept, and the items would then be considered abandoned (the courier would have proof of the attempts to deliver and phone records for messages).

No cost to return to the supplier or you, the courier gets to keep the goods to do with as they please, the buyer gets nothing because they refused to accept delivery and you have proof of shipment.

I am sure that all reputable courier companies would be fully aware of how long they would be required to hold items before they would be considered abandoned due to not customer not claiming them.

Re: Buyer refusing to accept delivery

digital*ghost — Thu, 10 Oct 2013 05:28:19 GMT

@classic_temptations wrote:
Hi Everyone,

I have a customer who is refusing to accept delivery of an item i sold them because they have now found it cheaper elsewhere on the internet.
The courier has atempted delivery and is wanting an alternative date to redeliver
The seller is now asking me to reduce the price of the item to what she has found it for elsewhere or she wont accept delivery
She did ask for a discount before purchasing but i refused.
if i dont give an alternative date the item will be shipped back to supplier and return shipping will be very expensive.
Is there a way around this, what can i do about this buyer not accepting delivery.

Many Thanks

Let her know that she will be liable for return delivery costs of $xx if she continues to refuse to accept delivery.

Somehow I don't think whatever saving they're trying to make would be worth the return delivery costs.

Re: Buyer refusing to accept delivery

*crikey*mate* — Thu, 10 Oct 2013 05:37:22 GMT

and contact eBay right away!

I can sense a red dot coming on here, and if they're aware of what is happening they may remove it if such an event eventuates.

Re: Buyer refusing to accept delivery

coast_golf — Thu, 10 Oct 2013 06:31:35 GMT

The wording varies between states but as a rule if a buyer refuses delivery without grounds then they are liable for any subsequent costs incurred by the seller, including reasonable storage costs. Unfortunately it's not something eBay can enforce, you would have to make an application to your state Tribunal/Court for damages (for anything over and above the purchase price).

Your buyer has already indicated that they intend to refuse delivery unless you vary the terms of the contract, on this basis I would send them a final email indicating that if the delivery is not accepted within the next 7 days, you will instruct the courier to return the goods to you (or your supplier) and the cost of this will be deducted from the purchase price. Furthermore, storage costs will continue to be incurred until the proceeds of the sale are exhausted and then the buyer will no longer have any interest in the item and will be yours to dispose of as you see fit.

As crikey said, prepare yourself for the inevitable red dot but it should be removed on appeal.

Re: Buyer refusing to accept delivery

phorum_junkie* — Thu, 10 Oct 2013 07:46:21 GMT

If they paid by Paypal it may be worth contactng them and asking them to put it on record that the courier has attempted delivery which the buyer has refused and you have emails from them where they say they will not accept delivery unless you refund some of their payment. Call Paypal back after 24 hours to check that the information has been recorded against the transaction. If the buyer opens a dispute get straight back onto Paypal and refer them to the earlier communication.

Certainly contact the biyer with a factual email worded in the way suggested and perhaps refer them to this thread where they will see that what they are doing is lkely to result in them being out of pocket and possibly, if they are reported to ebay or leave a neg, with their buying priviledges being curtailed.

Re: Buyer refusing to accept delivery

go-tazz — Thu, 10 Oct 2013 08:30:08 GMT

@classic_temptations wrote:
Hi Everyone,

I have a customer who is refusing to accept delivery of an item i sold them because they have now found it cheaper elsewhere on the internet.
The courier has atempted delivery and is wanting an alternative date to redeliver
The seller is now asking me to reduce the price of the item to what she has found it for elsewhere or she wont accept delivery
She did ask for a discount before purchasing but i refused.
if i dont give an alternative date the item will be shipped back to supplier and return shipping will be very expensive.
Is there a way around this, what can i do about this buyer not accepting delivery.

Many Thanks

Sounds like she still wants the discount and may not have found it cheaper elsewhere,(her way of still getting it

cheaper by saying she has).

Does the feedback given to her mention anything similar?

Re: Buyer refusing to accept delivery

tstore — Thu, 10 Oct 2013 10:10:00 GMT

Buyer will not be eligible for a refund. I had a buyer whi provided wrong address and they lost the paypal dispute. In addition eBay would remove any negative feedback left as a result (I confirmed with an eBay rep). Advise the courier to ship it to you if buyer refuses to accept the delivery.

Sure this is not the moral thing to do but buyers need to get it through their skulls that eBay is not a GAME. Sellers can't be screwed around like this an affect their livelihoods

Re: Buyer refusing to accept delivery

phorum_junkie* — Thu, 10 Oct 2013 10:56:52 GMT

Providing the wrong address is a completely different scenario to a buyer refusing to arrange delivery from a courier company. Also it is not just a matter of the item being returned to the seller as it was dropshipped.

Re: Buyer refusing to accept delivery

tstore — Thu, 10 Oct 2013 11:58:00 GMT

It technically is the same thing as in both instances it is being returned to sender. With my buyer he had the audacity to open a PayPal dispute without communication. I shipped item out twice (2nd time via express). In the end shipping alone was more than the sale price. Only for him to finally message me saying they had cancelled an Aust Post locker.

Re: Buyer refusing to accept delivery

*crikey*mate* — Thu, 10 Oct 2013 12:11:55 GMT

so you didn't confirm the address after the first time?

Re: Buyer refusing to accept delivery

davewil1964 — Thu, 10 Oct 2013 12:35:46 GMT

What a load of rubbish.

Whilst I don't do it, it is legal, so can't be a scam.

Re: Buyer refusing to accept delivery

the_billycan — Thu, 10 Oct 2013 12:39:44 GMT

Claiming travel allowance to go to a wedding is legal apparently, but it is still a scam.

Re: Buyer refusing to accept delivery

*crikey*mate* — Thu, 10 Oct 2013 12:52:13 GMT

are you looking for the Community Spirit boards perchance?

go back to the main Discussion Board menu and the Community Spirit board is a little bit further down the page to the Trading Boards.

plenty of discussion there about travel expenses.

Re: Buyer refusing to accept delivery

lyndal1838 — Thu, 10 Oct 2013 18:00:32 GMT

Most courier companies have a section in their paperwork asking what they are to do with any item that cannot be delivered.

If the item was dropshipped from overseas it depends on the instructions that have been given to TNT but they may have to return it overseas, not to the OP.

Most overseas sellers give instructions to dispose of the items rather than return them if they are cheap.