topic Re: What the hell is up with AusPost in Selling

What the hell is up with AusPost

dylan11235813 — Wed, 09 Oct 2013 00:28:44 GMT

It is now cheaper and faster to get deliveries from overseas. Good work AusPost for taking weeks to deliver packages (thats when they actully arrive)

Re: What the hell is up with AusPost

clarry100 — Wed, 09 Oct 2013 04:44:28 GMT

We mail out about 15-20 packages per day. Our items are small and inexpensive, so we just use regular mail envelopes.

This past few weeks has seen several claims of items not arriving. We went for some months with none getting lost.

We simply believe the buyer and re-mail their order.

Of course we have no claim against Aust Post as we just put stamps on the envelopes and drop them in the red box in our neighbourhood.

Re: What the hell is up with AusPost

australiapoststore — Wed, 09 Oct 2013 04:56:09 GMT

Hi Dylan,

It's certainly concerning to hear that your parcels are taking longer to be delivered or are going missing at a higher rate. If you have any specific examples of these issues that have not yet been investigated by us I would strongly recommend contacting us here http://auspo.st/17a4FTh to allow us to investigate and address the matter for you.

Alice

Re: What the hell is up with AusPost

aussieclassics — Wed, 09 Oct 2013 05:00:41 GMT

Alice, here's one for you. Buyer purchases a special order, does not arrive after 2 weeks, so I send a replacement, replacement doesn't arrive after 2 weeks, so send a 3rd order, (lost money big time). All 3 orders arrive on the same day, even though posted over a period of a month. Can Auspost explain that one. It cost me $40.00 out of my own pocket to make sure the customer was happy. Can't same the same for me.

Re: What the hell is up with AusPost

harley_babes_hoard — Wed, 09 Oct 2013 06:10:01 GMT

I think more needs to be done. There is obviously a lot of problems within australia post at the moment. One letter of mine took 12 days to arrive from NSW to NSW appalling service from australia post ,especially as the prices keep going up but the service is getting worse.

Re: What the hell is up with AusPost

harley_babes_hoard — Wed, 09 Oct 2013 06:52:05 GMT

Just been informed by another buyer their letter has not turned up either nor has it been returned to sender after 3 weeks. It only had to go 5 hours up the road. Northern NSW to Toowoomba.

Re: What the hell is up with AusPost

shoptilludroptara — Wed, 09 Oct 2013 07:35:09 GMT

i had 1 from seller in qld to me in sydney nsw

it took 21 days to arrive

and it was date marked so i know it was posted when seller said

it was ridiculous that it took that long

got 1 from me in sydney nsw to buyer in victoria

hasnt arrived in 2 weeks.just sent another 1 to them with tracking this time

and an extra item as an apology from me(how about aust post start apologising to all)

tara

Re: What the hell is up with AusPost

cutegrlcat — Thu, 10 Oct 2013 10:49:43 GMT

I have had several large letters go missing in the last few months or take like 3 weeks to go from Qld to Vic. This is totally appalling service from Australia Post. It costs sellers a lot of money in replacing items. Just this week I had an item not arrive to a buyer after 11 days and then I sent another one and it arrived in 2 days and the first one arrived the same day!! An item I sent to WA from Qld took a scenic around Australia tour and arrived 3 weeks later. What did they do, strap my large envelope to the back of a thirsty camel and walk it across the desert?

Re: What the hell is up with AusPost

lulicool — Sun, 13 Oct 2013 00:41:32 GMT

I'm about to trial sending my parcels with www.smartsend.com.au

They are a courier company I have used regularly in the past for larger items. They are offering pre paid satchels of 500g for $6.55, door to door guaranteed 3 day delivery Aust wide. Also 3kg satchels and larger.

With postage costs having increased YET AGAIN and service standards continually decreasing, fingers crossed these guys don't drop the ball. This is the problem - there is no competition so Oz Post pretty much do as they please

Re: What the hell is up with AusPost

bradcon02 — Sun, 13 Oct 2013 02:15:19 GMT

I have had to replace two deliveries this week.The originals will eventually turn up but i rarely will hear about it,many customers have no patience for late deliveries on small items and often pressure the seller to fix the problem or guess what.I want everything to work properly for my customers.i understand they expect ebays stated delivery times which is fine but any time later than that understandably becomes the sellers problem,Aus Post problems do cost sellers money.

sellers become the meat in the sandwich

Re: What the hell is up with AusPost

tdom1990 — Sun, 13 Oct 2013 02:36:45 GMT

It might be worth giving your buyers the option of courier or AP.

I am in a regional area and if I have a delivery by courier it is always delivered to the nearest post office in my postcode - which means a 50km drive to collect - despite the fact they say they deliver, they never come out here to attempt delivery ... Hence I avoid sellers who only use couriers - I would rather pay the extra $s for AP.

Re: What the hell is up with AusPost

small-things-grow — Sun, 13 Oct 2013 04:12:25 GMT

Interesting, this also happened to me on 2 separate occasions over the last month. 2nd replacement item arrived on the same day as the first send parcel some 2-3 weeks later according to AustPost records, but buyer said they only received 1 parcel!!! AustPost suggested that I pay extra to have the signature recorded. No compensation from AustPost. AustPost are becoming very very gready with their charges! If they want to increase their fees, they need to at least provide a decent service! The other issue I am having lately is when I drop the prepaid parcel post satchels in my local red box the tracking numbers are never activated - I understand from AustPost website that all parcels will have their tracking activated regardless if they are lodged via the Post Office or dropped at a red box!!

Re: What the hell is up with AusPost

extra-keen — Sun, 13 Oct 2013 04:19:39 GMT

I never never use the red box (well only if no other alternative). For me the red box means lost mail. I always lodge over the counter - and have had very few problems until last month when 6 items from about 100 sent got lost. 2 weeks ago I could not get to the PO and did use the red box (just 6 items) one of those has gone missing.

Re: What the hell is up with AusPost

harley_babes_hoard — Sun, 13 Oct 2013 04:25:08 GMT

Yes we should all pay for registered post to guarantee delivery of our items. Dont we already pay standard postage for delivery of our items. I had some postal worker try to tell me my standard postage does not pay for delivery, I was like are you friggin serious!!! Do they really expect customers to beieve that.

Re: What the hell is up with AusPost

*crikey*mate* — Sun, 13 Oct 2013 04:30:44 GMT

@harley_babes_hoard wrote:
Yes we should all pay for registered post to guarantee delivery of our items. Dont we already pay standard postage for delivery of our items. I had some postal worker try to tell me my standard postage does not pay for delivery, I was like are you friggin serious!!! Do they really expect customers to beieve that.

Yes. Yes they do.

If we all believed that Australia Post would provide the service that they are contracted to do when they agree to deliver our product from Point A to Point B upon accpeting payment from us to do that, then no one would pay for SOD and/or Insurance.

eventually, their ineptitude will be able to be used in court as a defence - they will be able to say "we have a history of not providing the service we are contracted to do, EVERYBODY knows this, it is common knowledge, so we are not liable for the plaintiff's lost parcel as a reasonable person would have paid extra foe Insurance an SOD just to make sure we do out job".

Re: What the hell is up with AusPost

the_billycan — Sun, 13 Oct 2013 06:04:52 GMT

@crikey*mate wrote:

eventually, their ineptitude will be able to be used in court as a defence - they will be able to say "we have a history of not providing the service we are contracted to do, EVERYBODY knows this, it is common knowledge, so we are not liable for the plaintiff's lost parcel as a reasonable person would have paid extra foe Insurance an SOD just to make sure we do out job".

Australia Post might or might not get away with denying liability with that argument but it would most assuredly open them up to a class action suit for corporate fraud on a massive scale. Even now if the general public knew what it cost to deliver a parcel as opposed to what they bleed from us, there wouldn't be a PO left standing.

Re: What the hell is up with AusPost

*crikey*mate* — Sun, 13 Oct 2013 08:10:06 GMT

Billy, I was being a little bit tongue in cheek, perhaps a bit silly, but I don't get why you believe that the citizens would revolt if they knew the cost price of delivering a parcel.

AP are a business.

The main objective of operating a business is to make a profit.

A business decides at what price they are prepared to enter the market and what service/good they will supply for that price.

The consumer then decides if they are prepared to similarly enter the market and pay that price.

So I can't see why it matters what mark up Australia Post puts on it's cost price.

Re: What the hell is up with AusPost

2012beautyblitz2012 — Sun, 13 Oct 2013 09:36:21 GMT

I know how we hate to have to pay too much for postage especially on small items but for an extra $2.95 at your post office you can have a sticker attached that says "signature on delivery" then some has to sign for it and you also have a tracking number for it.

Re: What the hell is up with AusPost

2012beautyblitz2012 — Sun, 13 Oct 2013 09:41:00 GMT

I think you might find on this one what the postal worker should have stated was "STANDARD POSTAGE DOES NOT PROVIDE PROOF OF DELIVERY" unfortunately the slight twist of the tongue once again has made Australia Post look silly however wrong it is taken the poor person just made a simple mistake its not something to jump up and down about we all do it

Re: What the hell is up with AusPost

2012beautyblitz2012 — Sun, 13 Oct 2013 09:45:53 GMT

I think the mistake alot of people make is not understanding the Australia Post Cycle.

Just because you post an item to just the next town down etc, doesnt mean it just gets driven down the road and is in their letter box the next day. Australia Post has certain depots for each State where the post goes too first for being sorted and sometimes this can be miles and miles away from where you posted it and then it can take another day or so to arrive locally and be placed on the posties run. Express Post is as it states - overnight delivery basically - but not for every state - only within its own state and not necesarily if your in NT. So you know people have abit of patience - it is bad enough we get customers jumping up and down cos they ordered something 5 MINUTES AGO AND THEY WONDER WHY IT WASNT DELIVERED YESTERDAY lol. Things shouldnt have to be that stressful - allow enough handling and postage time and keep your customers up to date what more can we do ????