topic Re: Is there a glitch with refund? cannot cancel transaction after refund? in Selling

Is there a glitch with refund? cannot cancel transaction after refund?

ship.from.melbourne — Wed, 16 Oct 2013 05:16:10 GMT

Since yesterday, when I refund my customers, the transaction is still showing as paid, with the "$" sign still in solid blue.

Normally when we refund a transaction, the solid blue dollar sign will turn into a translucent dollar sign with a diagonal line on it, indicating that a refund has been issued, and from there on, I will be able to cancel the transaction and get my final value fee back.

But ever since yesterday, this is not working. I have refunded my customer, but I cannot cancel the transaction.

Anyone having the same issue?

How do we resolve this?

Re: Is there a glitch with refund? cannot cancel transaction after refund?

phorum_junkie* — Wed, 16 Oct 2013 07:15:11 GMT

I have found that it can take anything up to 48 hours for a refunded Paypal payment to filter through to ebay.

Re: Is there a glitch with refund? cannot cancel transaction after refund?

abracadabra-in-bangalow — Thu, 17 Oct 2013 03:21:36 GMT

We are experiencing the same issue - we also noticed this happening since yesterday. Never had this problem before, it always immediately indicated a refund and placed items back in awaiting payment so that we could cancel them.

Re: Is there a glitch with refund? cannot cancel transaction after refund?

pickapresent13 — Thu, 17 Oct 2013 03:23:26 GMT

Glad I`m not alone, happened to me yesterday and I thought I`d did something wrong

Ended up refunding through Paypal, then changing the the sale on eBay to "unpaid"