topic Re: Negative feedback for buyers. Why bother. in Selling

Negative feedback for buyers. Why bother.

notoneofthosedays — Sat, 06 Oct 2012 15:33:48 GMT

I see we have another poll re sellers being able to leave negative feedback. What is the point?

As we can automatically block bidders with 2 or more non paying strikes I would also like to be able to block those serial buyers who continually have items go missing. 2 or more in 12 months, same as non payers.

Also it would be interesting for sellers to be able to rate buyers on their payment attitude. 1 to 5 same as our seller DSR's.

5 for instant payment down to 1 for non payment

You never know. One day I might even see a flying pig:^O

Re: Negative feedback for buyers. Why bother.

phorum_junkie* — Sat, 06 Oct 2012 15:59:02 GMT

Why bother indeed.

I have no interest in buyer feedback, my own or anyone else's.

I have my blocks in place to stop serial non payers and as most of my items are BIN it would make no difference anyway.

For my auction items I have better use for my time than checking out the feedback of every bidder just to block any that appear to have justified negs, back in the day when buyers could get negs it was obvious that very many of them were just retaliatory negs left by carp sellers and I would be happy to sell to them anyway.

Re: Negative feedback for buyers. Why bother.

***super_nova*** — Sat, 06 Oct 2012 22:15:54 GMT

Why would you want to penalise buyers who had a misfortune of their items to go missing? I buy many items on line and although the percentage that has gone missing is tiny, I have had several items not not arriving, or arriving via OSAKA, 8 weeks later !!! In this moment I have 2 items seriously overdue. As I am usually here when the postie arrives, I know there is no way they get taken out of my mailbox (big and locked anyway). If these 2 items, from 2 different sellers, bought about week apart, do not arrive you would want to be able to block me? ?:|

Re: Negative feedback for buyers. Why bother.

thecatspjs — Sat, 06 Oct 2012 22:20:37 GMT

Also it would be interesting for sellers to be able to rate buyers on their payment attitude. 1 to 5 same as our seller DSR's.

5 for instant payment down to 1 for non payment

Mmmm liking the DSR's for buyers idea in relation to payment, I would add ratings for communication too 😉

Re: Negative feedback for buyers. Why bother.

notoneofthosedays — Sun, 07 Oct 2012 00:06:18 GMT

Super_nova

The operative word is serial. Buyers who have continually opened INR disputes.

If not block them automatically, it would certainly be nice to know how many they have opened, then we could add them to our BBL.

Yes. Things do go missing. I have launched 3 claims in 6 years. All coming from Canada so I would hardly describe myself as a serial offender.

Re: Negative feedback for buyers. Why bother.

thesoulyearns — Sun, 07 Oct 2012 00:20:54 GMT

A system for sellers to rate buyers on how the seller feels the transaction went sounds good to me. If buyers can weild alot of power, why can't sellers? Non-payment isn't all that big of a deal in the end, as 99% pay on time, so it's more than just UPI that is the issue. In addition, BBL is just for one specific seller - it doesn't apply to every seller.

There should be a system where sellers can rate buyers on something more than simply payment or non-payment. Buyers can do it and trash a seller's feedback in an instant. There should be an option for the seller to respond appropriately and have it visible to potential sellers - too many negative ratings from a seller and the buyer gets a strike. It's about both sides leaving fair feedback on the transaction, start to finish. The notion that payment is all that constitutes a positive or a negative (from a seller) is wrong.

Re: Negative feedback for buyers. Why bother.

***super_nova*** — Sun, 07 Oct 2012 01:31:00 GMT

Super_nova

The operative word is serial. Buyers who have continually opened INR disputes.

If not block them automatically, it would certainly be nice to know how many they have opened, then we could add them to our BBL.

Yes. Things do go missing. I have launched 3 claims in 6 years. All coming from Canada so I would hardly describe myself as a serial offender.

But what you said was that you would like to see people who have made 2 or more claims. Person who gets their mailbox raided, or who lives in an area with stealing postie, may lose several parcels before some remedial action is taken.
The way to handle lost parcels is filling "missing parcel" forms at the PO (you may have to be quite insistent, as the staff does not like giving them out) and let AP deal with it. How other way can AP pin point where they have problem? If people report every missing parcel, it would become very quickly apparent if one person claims repeatedly they did not get a parcel, or if parcels go missing in certain area that is delivered by certain driver.

Re: Negative feedback for buyers. Why bother.

***super_nova*** — Sun, 07 Oct 2012 01:32:48 GMT

Should have been:

But what you said was that you would like to see people who have made 2 or more claims automatically blocked.

Re: Negative feedback for buyers. Why bother.

tuffy42tuffy — Sun, 07 Oct 2012 02:53:13 GMT

Excellent idea. There definitely are "buyers" out there who claim that their purchase "goes missing" and demand a refund.Value is usually under $30 so the seller,to avoid a negative,simply gives a refund and moves on. Buyers,as well as sellers,must be held to account. The existing feedback system is flawed and should be addressed by eBay.What happened a few years ago was deserved by some rogue sellers but the wheel has turned.Similar thing with slow payers who can hold honest sellers to account.No Buyer or seller must be allowed to become a protected species.The system has to be fair to all and that is why a review is needed.

Re: Negative feedback for buyers. Why bother.

hotshots300 — Sun, 07 Oct 2012 03:12:23 GMT

Personally, I would like to say thank you to the sellers who flout the Ebay rules and leave a positive rating (unfortunately the only way to do it) with a negative comment about non paying buyrers. I have the blocks in place as well and received this yesterday :

"can you please excempt me to be allowed to bid as ebay is restricting me i will pay asap if i win tnx" So I had a look at her feedback.

4/9/12 No payment or contact

21/9/12 No response or payment

6/10/12 Negative! Did not pay

I have had so many non-payers recently, why doesn't Ebay let you re-list an item for free when this happens?? My patience is wearing thin 😞

Re: Negative feedback for buyers. Why bother.

tuffy42tuffy — Sun, 07 Oct 2012 03:57:51 GMT

My case rests?

Re: Negative feedback for buyers. Why bother.

kustomizer99 — Sun, 07 Oct 2012 05:27:22 GMT

As a seller, I haven't had a non-payer for years. I'm not sure why, but it's been good!

As a buyer, I'm glad that shonky sellers are no longer able to extort me with bad feedback and I'm grateful that PayPal gets my money back when I'm ripped off -- which has happened to me twice this year.

Re: Negative feedback for buyers. Why bother.

notoneofthosedays — Sun, 07 Oct 2012 06:44:48 GMT

Super-nova

Please read the original post again.

It reads I, the operative again is I, would like to be able to block etc.

Nowhere does it mention anyone else.

Also it is not mandatory to block bidders with 2 unpaid strikes, it is up to the individual

Re: Negative feedback for buyers. Why bother.

***super_nova*** — Sun, 07 Oct 2012 07:46:38 GMT

Copy and paste from your OP, notoneofthosedays:

"I would also like to be able to block those serial buyers who continually have items go missing. 2 or more in 12 months, same as non payers."

So what you are saying is that you would like to be able to do that, but nobody else? ?:|

It does not matter that would not be mandatory, it would be possible to block people who were unlucky not to receive 2 items in a year.

Anyway, eBay will never do that. As I said if reports are made to AP, anybody who repeatedly claims their parcels are not being received may be charged by fraud. But AP are the only ones who can establish what is going on.

Re: Negative feedback for buyers. Why bother.

phorum_junkie* — Sun, 07 Oct 2012 08:44:46 GMT

So you would rather have an unsold item than accept a bid from a buyer who had the misfortune to buy from 3 carp sellers who either didn't deliver or sent something not as described?

The only advantage I can see in a system that allowed such a thing is that I would not be able to purchase from you!