topic Re: Which address do I post a customer's order to? in Selling

Which address do I post a customer's order to?

*crikey*mate* — Thu, 24 Oct 2013 20:33:46 GMT

I always thought that if a customer paid by PayPal, I was supposed to post to the address recommended to me by PayPal - i.e. meaning that the correct address had to be listed with PayPal.

I thought that if I didn't post to the address that PayPal told me to post to that I voided any opportunity to avail myself of Seller Protection.

I am pretty sure though that I read somewhere on the boards here that this isn't correct, that I am supposed to post to the address provided in eBay.

BUt I just found this information when I was lookking for something else......

How do I confirm my postage address?

"The seller may ask you to use a "confirmed" postage address. This means that any items that you pay for with PayPal must be sent to a credit card billing address that you have on file for PayPal. If you've already done this, you just need to make sure that this address is linked to your eBay address book. Then, select this as your postage address when you make your purchase using the Pay Now button."

So doesn't this mean hat if the addresses are different in PayPal and eBay that I am supposed to use the PayPal one?

What happens though when I use Click and Send? Isn't postage information for that uploaded directly from eBay?

Re: Which address do I post a customer's order to?

bigbrickshop — Thu, 24 Oct 2013 20:43:42 GMT

Always post to the shipping address that the buyer selects during checkout.

If the buyer uses PayPal this address will be on your PayPal payment received notification.

If the buyer opts to pay by Bank Deposit there's no longer an "I'm sending payment" email so you need to check the View Order details to get the shipping address.

[edit] And if you use C&S, it picks up the address from eBay checkout so you'll never have a problem with using the wrong address.

Re: Which address do I post a customer's order to?

*crikey*mate* — Thu, 24 Oct 2013 20:55:24 GMT

thanks for that sports, please allow me to clarify though

so if the eBay address is wrong ie different to that listed with PayPal, and the Paypal notice tells me to send to "the address registered with PayPal" but I used Click and Send so I get the eBay address on my postage label, I still have PayPal Seller Protection?

Re: Which address do I post a customer's order to?

bigbrickshop — Thu, 24 Oct 2013 21:02:45 GMT

The eBay Order Details address cannot be wrong (unless the buyer doesn't use checkout).

During checkout if the buyer opts to pay by PayPal they are asked to select a shipping address. This address is entered as the address in the order details in eBay and into the transaction in PayPal. This address will show as the Ship to address on the PayPal payment notification.

[edit] As a seller you should ignore the address that shows on the "Your Item Sold" email. This is not the shipping address.

Re: Which address do I post a customer's order to?

clarry100 — Thu, 24 Oct 2013 21:14:13 GMT

We often get a message from a buyer stating they have not received their item. We always ask them to verify the shipping address we took from the eBay order details at the time we posted it. We do this before we agree to replace it as a lost item.

It's very common to get an answer saying that's not my address where did you get that from. It's my old address. And these are buyers who have paid using PayPal.

So if they are asked during checkout to select a verified shipping address how do they miss this?

Re: Which address do I post a customer's order to?

bigbrickshop — Thu, 24 Oct 2013 21:19:24 GMT

Because the address doesn't leap off the screen and say "Check me!"

When you use Send Payment in PayPal to pay a supplier's invoice there is no address selected by default. It would be much better if it was the same when paying for an eBay purchase because then the buyer would have to select an address.

Re: Which address do I post a customer's order to?

*crikey*mate* — Thu, 24 Oct 2013 21:21:15 GMT

I'm kind of with you on this one Clarry, It might be different for me because I know that my ebay and PayPal addresses are the same, but I don't recall ever being asked to select shipping address, and I always pay by PayPal (well once I had to use PayMate cos I was a numpty and didn't read the description properly and didn't realize the seller didn't offer payPal, but ykwim)

Re: Which address do I post a customer's order to?

bigbrickshop — Thu, 24 Oct 2013 21:30:20 GMT

That is exactly how buyers have parcels sent to the wrong address!

In checkout the address defaults to their primary shipping address. And many buyers don't change their address.

This is from the checkout screen

Re: Which address do I post a customer's order to?

*crikey*mate* — Thu, 24 Oct 2013 21:30:15 GMT

sports, would you happen to have any harry potter lego not listed?

LOL - I was looking for something to buy and pay for using paypal to see what happened, but I like harry potter lego and my kids aren't interested in any of it LOL

Re: Which address do I post a customer's order to?

bigbrickshop — Thu, 24 Oct 2013 21:31:25 GMT

No, sorry.

Re: Which address do I post a customer's order to?

*crikey*mate* — Thu, 24 Oct 2013 21:36:22 GMT

@sportandplay wrote:
That is exactly how buyers have parcels sent to the wrong address!

In checkout the address defaults to their primary shipping address. And many buyers don't change their address.

This is from the checkout screen

ok, so that means the eBay address is incorrect, right?

what happens though if they have updated their PayPal address and therefore that PayPal address is the one you get advised to ship to?
(because they paid by Paypal)

What happens to my seller protection if I send it to the eBay address? (remembering that this is what would get uploaded to click and send?)

I'm sorry, I know I'm asking the same tuff, but the penny just isn't dropping....

If you run out of time or patience to help me I can wait for Digi to come online - she explains it in little words and types slowly for me LOL,

There is just some guy in another thread asking about postage to pakistan, and i remembered this scenario and wanted to make sure i told him the right stuff before answering iykwim - plus now, since finding that link, I think I was right to begin with, so i wanna know LOL)

Re: Which address do I post a customer's order to?

bigbrickshop — Thu, 24 Oct 2013 21:42:14 GMT

The pic above shows the checkout screen.

The buyer can either accept the default address or select a new shipping address.

The buyer then selects how to pay.

If the buyer opts to pay by PayPal they are asked to sign in to PayPal.

Once checkout is complete all shipping details are EXACTLY THE SAME in the PayPal transaction, the PayPal email notification, eBay View Order details and in C&S.

Re: Which address do I post a customer's order to?

bigbrickshop — Thu, 24 Oct 2013 21:45:04 GMT

Buyers can have several addresses stored in eBay. I have 6 addresses including 2 overseas and I can select from any of them to use as the shipping address.

Re: Which address do I post a customer's order to?

bigbrickshop — Thu, 24 Oct 2013 21:48:29 GMT

@crikey*mate wrote:
what happens though if they have updated their PayPal address and therefore that PayPal address is the one you get advised to ship to?
(because they paid by Paypal)

The 'PayPal' address that sellers are advised to ship to is the shipping address that the buyer has selected in checkout.

Re: Which address do I post a customer's order to?

harley_babes_hoard — Thu, 24 Oct 2013 22:06:41 GMT

I always ship to the address in paypal. If they don't pay by paypal then the ebay checkout address is used. I have only ever had one parcel returned for wrong address.

Re: Which address do I post a customer's order to?

peridot55555 — Thu, 24 Oct 2013 23:01:14 GMT

I had one buyer with one address on eBay, a different address on Paypal (well, at first glance) & a note on the bottom of her Paypal payment to send to another different address.

Her excuse was that she was having problems changing her address. As the note was on the bottom of the Paypal email, I had to change the details of the address on C&S & I sent the package to that address with no problems it getting there.

I have had others, one was a NSW registered address, but she wanted the package sent to Queensland where she was staying for 6 months.

I really don't understand why people can't change their addresses, even temporarily. Some people don't answer when U ask which address to which to send their item.

With bank deposit, U have to trust the buyer has their address correct, as I know of one lady who paid by bank deposit to another seller & paid by Paypal to me - the last I heard the buyer hadn't received her item with the eBay address (I used the Paypal address).

Re: Which address do I post a customer's order to?

digital*ghost — Thu, 24 Oct 2013 23:36:16 GMT

@crikey*mate wrote:

What happens to my seller protection if I send it to the eBay address? (remembering that this is what would get uploaded to click and send?)

I'm sorry, I know I'm asking the same tuff, but the penny just isn't dropping....

If you run out of time or patience to help me I can wait for Digi to come online - she explains it in little words and types slowly for me LOL,

I'll do my best...

When someone goes through the checkout, before they even select a payment method, their primary shipping address that is on file with eBay is automatically loaded as the ship to address. They can change it at that point, or there's one more opportunity to change it after they select their payment method and confirm the payment.

Once the checkout procedure is finalised, no matter which payment method is selected, the address that was confirmed during checkout becomes the address displayed on the seller's order details (the order details do not become available unless a buyer has completed checkout).

The address on the order details are - the address confirmed during checkout, the address on the PayPal payment notification, and the address that's loaded into Click & Send. 😉

That is, the address the buyer confirms during checkout is the eBay address, it might not be the one they have registered as a primary delivery address, or where they live etc, but for all intents and purposes, it's the address on file with eBay that that shipment is meant to go to.

Re: Which address do I post a customer's order to?

mamhannam — Fri, 16 Dec 2016 11:26:19 GMT

Thank you. At last I found a clear and precise answer to my question.

Regards

Re: Which address do I post a customer's order to?

davewil1964 — Fri, 16 Dec 2016 11:53:08 GMT

Maybe you should have asked your question earlier.

This thread is three years old and has obviously been available for all of that time.

Re: Which address do I post a customer's order to?

lyndal1838 — Fri, 16 Dec 2016 13:51:46 GMT

And the question has been asked and answered many times in the last 3 years.