topic Re: Click and Send Billing Question in Selling

Click and Send Billing Question

clarry100 — Thu, 24 Oct 2013 23:20:00 GMT

We have just received our first batch of C&S Satchels. And have set up our accounts ready to use. So far we haven't had any requirements to use it as the majority of our stuff goes out by regular mail large letter. We only need the satchels for bulkier orders.

In setting up the C&S accounts I cannot see anywhere to link in a card/account to use for billing. We have a bank account/card set up for our trading business and would prefer to use that for all postage (and other) costs.

Anyone any ideas on this?

Re: Click and Send Billing Question

bigbrickshop — Thu, 24 Oct 2013 23:29:32 GMT

Aus Post doesn't store your card details on the site. You need to enter them each time you pay for a batch of labels. Or if you have an Aus Post account you can link it your C&S.

Re: Click and Send Billing Question

clarry100 — Thu, 24 Oct 2013 23:33:35 GMT

Ah! I see. Thanks.

Re: Click and Send Billing Question

digital*ghost — Thu, 24 Oct 2013 23:41:17 GMT

You can also use PayPal to pay for the postage on the satchels etc, which is quite handy.

Re: Click and Send Billing Question

clarry100 — Thu, 24 Oct 2013 23:41:37 GMT

Can you pay over the counter when you lodge the package?

This way we could just use our EFTPOS card at the AP shop.

Re: Click and Send Billing Question

bigbrickshop — Thu, 24 Oct 2013 23:46:50 GMT

Payment for the flat-rate satchels and boxes has to be made online by creditcard or PayPal. If you are using your own packaging and paying the standard shipping rates then payment has to be made over the counter.

Re: Click and Send Billing Question

jerryman12a — Thu, 24 Oct 2013 23:47:38 GMT

Yes you can , when you get the option to select payment method you choose whichever suits you . ( towards the end of the process)

Re: Click and Send Billing Question

clarry100 — Thu, 24 Oct 2013 23:55:19 GMT

Now I'm confused.

I thought the C&S satchels cost $6.95 to send.

Does that mean if you choose to pay over the counter you pay the normal parcel rate of $8.25?

Re: Click and Send Billing Question

bigbrickshop — Thu, 24 Oct 2013 23:59:01 GMT

Postage for the flat-rate satchels and boxes has to be paid online. You can't pay over the counter.

If you use your own satchels or boxes you can still process the labels online. Postage is at the standard parcel rates and payment is made over the counter.

Re: Click and Send Billing Question

peridot55555 — Fri, 25 Oct 2013 05:37:59 GMT

I have used the 500 gram C&S satchels & paid over the counter for normal parcel post at $6.95 or the equivalent cost for the 3 kg C&S satchel.

Re: Click and Send Billing Question

bigbrickshop — Fri, 25 Oct 2013 05:54:57 GMT

How do you do that? I process flat-rate items and own packaging items every day and get an error message if I don't separate them into paid online and pay later.

Re: Click and Send Billing Question

peridot55555 — Fri, 25 Oct 2013 06:19:24 GMT

I print out the addresses in Word for all my parcels whether boxes or satchels - I do not like the small print in C&S & the way it's set out

Sometimes I cannot get C&S to work online, so have to pay over the counter so the package is posted quickly - I cannot wait for the whims of the C&S website.

I do print out the address & barcode when I'm going to use C&S & I use sticky tape to stick only the barcode on the outside of the satchel where the PO staff can see it & scan it.

Re: Click and Send Billing Question

my_wishes_and_dreams — Fri, 25 Oct 2013 08:02:06 GMT

I use the ebay satchels and find most times it is easier to go to the Post Office to pay and send them

Re: Click and Send Billing Question

davewil1964 — Fri, 25 Oct 2013 09:17:15 GMT

I can't remember the last time I had an issue with C&S.

Use Firefox would be my recommendation

Re: Click and Send Billing Question

babylonfuture — Fri, 25 Oct 2013 14:52:22 GMT

davewil1964.. yup.. I use firefox.. and even internet explorer.. and touch wood.. I've had no issues with C&S for months now.. even longer.

Also.. if you want to use the ebay c&s bags and flat rates boxes.. you can not have them charged to your Australi Post account.. sucks. I was told they never thought businesses would use the ebay c&s bags... ????supposodly why the system does not permit it.

Did you know that if you want to buy stamps etc through the Aus Post website.. you are not able to charge it your Australia Post account... so badly organised at AUSPOST.

Re: Click and Send Billing Question

clarry100 — Sat, 26 Oct 2013 04:56:34 GMT

Well... we just created our first 2 C&S labels. Had web site dramas while doing each of them. But did get there in the end.

Paid using our EFTPOS card on-line. That worked OK.

I'm guessing the QR code is how AP can tell its been paid for. The small words there say Postage Paid.

But I couldn't see where I get a tracking number from to pass to the buyer.

Also cannot see where I get a receipt from for my tax records. And also some kind of proof that I sent it.

We will drop these into our local red AP box on Sunday evening.

Re: Click and Send Billing Question

bigbrickshop — Sat, 26 Oct 2013 05:08:06 GMT

If you've linked your C&S account to your eBay ID the tracking number will be automatically uploaded to eBay. The buyer can see it in their My eBay Purchase History. As soon as you pay for the label it is also marked as posted in eBay. In C&S you can also tick a box (just under the buyer's address) to have tracking details emailed directly to the buyer from Aus Post.

When you process the payment you can select to print an Aus Post Tax Invoice or you can print one from the confirmation email. We don't print daily invoices, instead we have it set up to automatically download a monthly report.

If you lodge the satchels over the counter at the PO they will scan the barcodes and give you a lodgement receipt. If you lodge them in a street posting box you don't get any receipt.

Re: Click and Send Billing Question

davewil1964 — Sat, 26 Oct 2013 05:12:34 GMT

If you link your eBay ID to C&S, you will be able to get all the buyers' details filled into the relevant fields with a few clicks. The tracking number should also automatically be inserted into your and the buyers copies in sold and purchased.

To get the tracking number now, go to History in C&S. It is the item number. You can also opt to have tracking event advice sent directly to the buyer. I would caution against dropping them in a red box. Until they're scanned, you have no proof of postage.

After you pay, you select what you want to print. One of the options apart from address labels is Tax Invoice.

Re: Click and Send Billing Question

clarry100 — Sat, 26 Oct 2013 07:07:16 GMT

OK. Seems we now have the C&S account linked to our ebay account. So next time we need to use it should be simpler.

I guess the list comes from your Awaiting Shipment list. You just select which ones you want to work with.

Most of our stuff goes large letter so only maybe need to use 1/2 per week or so.

Found the tracking number and manually copied that across to the buyer's item. Next time it should be automatic with the linking now done.

Can't see yet where to get the GST tax invoice for our payments. Doesn't seem to be in the email confirmation. That is all to do with the shipping label as far as I can tell.

Thank to all for your help with this.

Re: Click and Send Billing Question

bigbrickshop — Sat, 26 Oct 2013 07:10:54 GMT

In the confirmation email there should be a link to REPRINT DOCUMENTS. Click on that and the first pages will be your labels, then the summary page, then the Tax Invoice. Just select to print whatever the last page number is and that should be your Tax Invoice.