topic Re: Returns in Selling

Returns

whitediamonds45 — Thu, 17 Oct 2013 07:42:23 GMT

I sold a dress on the 6th October now the buyer wants to return it as it does not fit. Am I obliged to accept her request and have the dress returned and the money refunded? The dress had the right size and measurements. I posted the dress out on the 7th October, so it has been over week since she has notified me

Re: Returns

*crikey*mate* — Thu, 17 Oct 2013 08:04:25 GMT

Are you obliged to?

Unless your terms and conditions say that you accept refunds in this instance.

Re: Returns

phorum_junkie* — Thu, 17 Oct 2013 08:05:42 GMT

If your listing states no returns then as long as the measurements are correct then you do not have to accept a return however I consider it good customer service to offer a return of item price only if a buyer returns an item in the same condition it was sent in. I also offer the alternative of using my description and photos if they want to resell it to try and get their money back.

Re: Returns

whitediamonds45 — Fri, 25 Oct 2013 11:57:31 GMT

Many thanks for your answer. It has been resolved.

Re: Returns

whitediamonds45 — Fri, 25 Oct 2013 11:58:39 GMT

Thank you for your solution, the matter has been resolved and I am happy with the outcome at the moment