topic Re: Exactly what does Paypal require for proof of postage? in Selling

Exactly what does Paypal require for proof of postage?

charmony — Sat, 26 Oct 2013 22:33:37 GMT

I send everything at large letter rate, as my items are so small, so I don't use Click & Send or anything fancy. Larger orders I send registered post, and the PO gives me a register receipt with the registered number sticker on it.

If something doesn't arrive, do I actually have any proof that satisfies Paypal that I've sent the item? I used to think registered post was all I needed, but the receipt and number don't actually have anything on them that shows the recipient's address.

Up until recently, I used to be given a "lodgement receipt" to fill out, but the PO never gives me any paperwork anymore. Should I be asking for it? Would a stamped lodgement receipt satisfy a Paypal claim?

Re: Exactly what does Paypal require for proof of postage?

Anonymous — Sat, 26 Oct 2013 23:00:59 GMT

you know the forms you are talking about, you can ask the post office for a bunch of them and fill them out yourself and they will stamp it. What you do is buy a box of the prepaid registered post labels, they are $135.00 for 50 so you do save a few dollars buying them buy the box. Thats the orange ones, and have it all prepared before you go to the post office. They will scan and stamp. Im just letting you know so you dont get done again.

Also get australia post to put something on one of their letterheads to say that you have posted, you still keep your stickers dont you? Just take the sticker number down to them in question. Tell them your predicament and im sure they would be happy to help. Once you have proof take a photo of your evidence from A.P. lodge it with paypal and im pretty sure you should be in the clear as you have proof of posting it. I hope that makes sense to you. 🙂

Re: Exactly what does Paypal require for proof of postage?

harley_babes_hoard — Sat, 26 Oct 2013 23:20:39 GMT

I also send a lot of large letters, if they are over a certain $ amount I usually send registered. As post above buy a box of labels and ask for 1/2 dozen sheets of the registered lodgement forms and fill them out yourself at home, I do as it saves time. I have had a claim through paypal once and without the lodgement form (I lost mine) you are not covered.

Re: Exactly what does Paypal require for proof of postage?

kustomizer99 — Sun, 27 Oct 2013 00:12:38 GMT

The receipt for posting + registered mail for a large letter shows the tracking number next to the addressee's postcode. Make a note of who that addressee is if your PO doesn'tt get you to fill out a registered mail form with the details on it.

What a shame AustPost don't give automatic tracking numbers to large letters -- instead, we have to pay $3.50 for registered mail to keep THEM from stealing the item we entrust them with.

Re: Exactly what does Paypal require for proof of postage?

sir_auron01 — Sun, 27 Oct 2013 01:27:16 GMT

Hi.

I too plan to sent large letters, I am a little bit confused with the process though as the formatting seemed to have been lost. As I understand it

1. You ask your post office for registered lodgement forms.

2. You go home fill them out and get your letter sealed and ready to post and put your registered post label on it.

3. This is where I start to get a bit confused, what letterhead? and what is it that they would put on it?

4. Does something peel off the sticker that you keep? What you keep doesn’t have the shipping details on it?

From what I can understand it doesn’t sound like what you get back has any proof to what address you sent the letter to. Are we at Australia’s post mercy and hope they will provide additional information to us when we go back rather than get it all when we send it?

Thanks 🙂

Re: Exactly what does Paypal require for proof of postage?

redders_60 — Sun, 27 Oct 2013 01:53:10 GMT

At top left of the AP registered lodgement form there is a space to add the Ap article ID sticker. The stickers are in 2 parts, the larger goes on the item to be mailed, the smaller on the receipt, which you should get rubber stamped at your PO counter. both parts of the sticker have numbers. these are the tracking numbers you add into your "ebay sold" page as a reference. Keep the lodgement form as your proof of postage. You fill in buyer name & address yourself before mailing.

Re: Exactly what does Paypal require for proof of postage?

thecatspjs — Sun, 27 Oct 2013 02:16:20 GMT

Link to the lodgement receipt on Aust Post website so you can print off your own, or just have a peek at what they look like:

http://auspost.com.au/media/documents/registered-post-lodgement-receipt.pdf

I use the lodgement receipt with all my pre-paid articles including express post and pre-paid satchels - I just cross off one of the options and write in the product I am using, complete addressee details etc and attach the tracking number to form.

I have never had a problem having it stamped when I have lodged items at several post offices, and it also saves having to match receipts with postcode only to actual parcels sent.

The completed lodgement receipt with tracking or article number attached provides every thing required to meet paypal requirements when it is date stamped at the post office.

Re: Exactly what does Paypal require for proof of postage?

digital*ghost — Sun, 27 Oct 2013 02:15:21 GMT

@charmony wrote:

Up until recently, I used to be given a "lodgement receipt" to fill out, but the PO never gives me any paperwork anymore. Should I be asking for it? Would a stamped lodgement receipt satisfy a Paypal claim?

Definitely ask for it, and if they don't give you any, you can print one from a PDF available online. You don't necessarily have to ask for a whole bunch and fill them out at home, but I always have a few on hand as it saves a bit of time at the PO.

The register receipt is nowhere near as good as having the stamped lodgement form showing the address, and there's no reason you shouldn't have that form if you've paid for reg post, so I would be insisting on it, or getting the printed ones stamped.

http://auspost.com.au/media/documents/registered-post-lodgement-receipt.pdf - that one is the same as the slips the PO hand out.

Re: Exactly what does Paypal require for proof of postage?

kustomizer99 — Sun, 27 Oct 2013 03:43:33 GMT

Does anyone know yet if PayPal/Ebay accept as proof of delivery the automatic (and free) tracking numbers on parcels that came in a few months ago?

Re: Exactly what does Paypal require for proof of postage?

davewil1964 — Sun, 27 Oct 2013 07:04:31 GMT

I believe not, because APs normal parcels have hand written addresses, and/or are only tracked to a delivery centre.

Paypal require proof of postage to the buyer's address and standard parcels/satchels, as opposed to C&S, don't provide that information.

Re: Exactly what does Paypal require for proof of postage?

charmony — Sun, 27 Oct 2013 11:18:18 GMT

>From what I can understand it doesn’t sound like what you get back has any proof to what address you sent the letter to.

True, without the Proof of Lodgement (I can see I should've been asking for those!) there is no evidence of which address you send the registered item to.

My Auspost receipts don't have any postcode on them. They say "PPL Reg Post x 1 ... $3.50"

That's it.

>Are we at Australia’s post mercy and hope they will provide additional information to us when we go back rather than get it all when we send it?

In the case of a buyer making a Paypal claim, we are at Paypal's mercy!

Thanks for all the info, everyone. I haven't actually had a problem with any claims yet, but I can see that I'd have been caught short if someone had made a claim. So I'll get those Lodgement forms.

Re: Exactly what does Paypal require for proof of postage?

hang1945 — Sat, 09 Nov 2013 22:18:52 GMT

Good Question it is one I've been asking myself and luckily so far every thing appears to have been delivered but not 100% certain as not every buyer completes feedback - I used feedback to confirm to me they have received their package.

In years passed I too used to used the Australia Post Lodgement from (filled in at home) - when everything was Registered Post..... none of this Signature on Delivery (for parcels)... one day, years ago I meet a local lady in the post office who sold alot of things online - and she had an excercise book with the buyers details in it and the same local PO (decribed below) used to stamp her book - it was at this time I started to use the PayPal instant payment received email - as it had the item details and the buyers address and my address. He would stamp this.

When I started selling again recently (July) the Post Office closest to me (is a Franchisee - and a grumpy man) and I was told - no we don't stamp anything anymore the till receipt is all we give - I was asking him to simply stamp my printout with the buyers address - I did try explaining that I needed some form of proof of lodgement to satisfy PayPal Buyer Protection... he just didn't care. I was concerned as some of my parcels were less than 500gms but larger than a large letter so definately a parcel but no postcode is printed on the till receipt for parcels less than 500gms. I've read some of the threads and am now going to try and use C&S for my parcels but I still have some things that are considered letters.

I was told my my LPO to use the Signature on Delivery stickers for these too - I've since found out this is incorrect! I've simply decided to stop going there - and have chosen to go to the LPO in my next suburb. I purchased a box of Registered Post Sticker Labels and they kindly stamped my PayPal instant payment received email as my proof of lodgement - hopefully they will be willing to continue to do this.

C&S is great, except for me, my items mostly do not fit in the 3kg sized satchel - they need to be the size of the 5kg satchel - the "old" business account holders used to be able to buy a 3kg satched which was the same size of the 5kg - I wish they still had this available as it would have been perfect for me.

I do appreciate reading these forums and the advise given from many of the members 🙂

Cheers

Melissa