topic Re: CLICK AND SEND. Should I use it in Selling

CLICK AND SEND. Should I use it

pickapresent13 — Mon, 28 Oct 2013 22:00:18 GMT

Hi Everyone

Been thinking about Click and Send for a while now, but haven`t delved in to it as yet. Read some love it, some hate it. I`m starting to send more parcels (rather than just envelopes) and think it might be cheaper for me, and save me some time, but not if its hard to use, a hassle, and going to be time consuming

Whats people thoughts, pro`s and con`s ?

Re: CLICK AND SEND. Should I use it

clarry100 — Mon, 28 Oct 2013 22:38:51 GMT

We have just started using it this past week. So far so good.

Only thing I've found is that the web site seems to be a bit unstable. ie freezes sometimes. Or crashes.

Other than that, definitely cheaper. And convenient. We can mail our satchels into the local red box now instead of going to the PO.

Like you, the majority of our stuff goes out by large letter. Just the occasional larger order needs a 500gm satchel.

So gets a thumbs up from us.

Re: CLICK AND SEND. Should I use it

pickapresent13 — Mon, 28 Oct 2013 22:40:54 GMT

Thanks clarry, thinking I might give it a shot

Just not very technologically advanced, some will probably call me "computer stupid", so anything to do with computers/internet outside my comfort zone, I struggle with 🙂

Re: CLICK AND SEND. Should I use it

extra-keen — Mon, 28 Oct 2013 22:43:06 GMT

It is mostly great. I've been using it for more than a year and had very little trouble. And when there is trouble there is an Australian on the other end of the phone to help you get through - like when labels won't print.

I always lodge over the counter and get a receipt for that lodgement thus getting my paypal protection for proof of lodgement. I would advise that you do the same.

Re: CLICK AND SEND. Should I use it

clarry100 — Mon, 28 Oct 2013 23:05:20 GMT

I would have thought that the fact it has a tracking number and will get scanned as it travels thru the AP system is sufficient proof that it has been sent.

Correct me if I am wrong here pls?

Re: CLICK AND SEND. Should I use it

clarry100 — Mon, 28 Oct 2013 23:09:17 GMT

... and because our stuff is such low value (cost to us) we simply never argue about an INR. We just confirm the address with the buyer and then mail out a replacement item straight away.
As often as one gets lost (perhaps 1 in 500 or so) it's the best/easiest way for us to deal with it.

Re: CLICK AND SEND. Should I use it

kizbear — Mon, 28 Oct 2013 23:28:35 GMT

It doesn't get scanned if you put your parcel in the red box. I was putting my parcels in the red box at the business centre, so I didn't have to queue for ages, and they weren't scanning them. I found that trackiing only showed up the day they delivered. They informed me I had to come into the business centre and lodge them with staff to get tracking. I thought if we had to pay for tracking they would provide the service if we put parcels in the red boxes, but Nooooo!

Re: CLICK AND SEND. Should I use it

harley_babes_hoard — Mon, 28 Oct 2013 23:30:09 GMT

It's terrible, total waste of time. There are always people complining about it being unstable crashing, wrong prices etc. not to mention the extra ink, paper etc you will use.

Re: CLICK AND SEND. Should I use it

pickapresent13 — Mon, 28 Oct 2013 23:38:19 GMT

The extra paper/ink etc would be offset by the lower postage prices though wouldn`t it ?

I try to charge the correct postage, and not make money on it, but this morning I got caught with something I thought was going to be $8.95 postage ending up being $14.95 postage. Item only sold for $8.95, so lost money on that. C & S Flat Rate postage wouldn`t have saved me that extra postage cost cause it was interstate

Re: CLICK AND SEND. Should I use it

harley_babes_hoard — Mon, 28 Oct 2013 23:48:42 GMT

For me all the messing around soon outweighs the small cost saving. I guess it depends on what you are sending. Most of my parcels go for 6.95 already so not much of a saving for me. I guess you need to weigh up whether the savings outweigh the extra cost involved. I bought myself a brother thermal label printer it's quick and easy to use cheap label refills.

Re: CLICK AND SEND. Should I use it

bigbrickshop — Tue, 29 Oct 2013 00:21:25 GMT

We have been using C&S since it was first available, first using it for the added tracking to our own packaging and then the eBay satchels. The site is sometimes temperamental but the benefits outweigh the few problems we've had. The flat-rate boxes can take up to 15kg and are definitely a cost saving.

The eBay postage labels are supposed to be available to all users soon so you will be able to do labels for the flat-rate satchels and boxes without logging in to the C&S site.

More info

http://sellercentre.ebay.com.au/news/australia-post-labels

Re: CLICK AND SEND. Should I use it

digital*ghost — Tue, 29 Oct 2013 00:50:48 GMT

I prefer C&S for the majority of parcels I send. I find it convenient, and I like the fact that I can pay for postage as I go with PayPal, which effectively reduces my direct out of pocket expenses.

The saving varies depending on the other AP services you compare it to, but using the 500gm rates and not taking into account any packaging (including the C&S satchel) and printing costs...

$6.95 for both C&S / over the counter rates - C&S provides unquestionable proof of shipping if scanned and at no further cost or effort (though keeping copies of lodgement receipt / address labels via PDF docs is recommended), over the counter doesn't (the tracking number / receipt may help if needed, but IMO I'd rather just know I had the proof than hope/convince I had it).

If you want the same proof of shipping C&S provides when posting over the counter, you need to add $2.95 for signature on delivery, or possibly arrange with your post office to stamp lodgement forms, if they are agreeable (mine won't stamp official lodgement forms, but they said they'd stamp a handwritten name & address on the back of a receipt - couldn't be bothered doing that every time I go to the PO, though).

Information about what SOD includes varies, with C&S it currently provide up to $100 compensation, while over the counter insurance is advertised as an add-on at $1.50 per $100 (or part thereof), although that has been questioned, if it's true, to get exactly the same service and $100 insurance, C&S = $9.90, over the counter $11.40.

C&S flat rate satchel can't be insured beyond $100, over the counter can.

I occasionally experience problems with the C&S site, usually when there are service updates or site issues affecting everyone - which do admittedly happen a bit more frequently than you would expect. At all other times, it takes about 20 seconds to process a label, a few seconds longer if I'm using an address not associated with the linked eBay ID, then about a minute to pay, and a few seconds to print. I'm not sure why I don't seem to experience the issues many others frequently do, but if it helps any I use the latest version of Firefox, Windows 8, Adobe XI.

Re: CLICK AND SEND. Should I use it

fourandsixpants — Tue, 29 Oct 2013 04:55:50 GMT

As a buyer and the one who pays for this 'Clik n Forget' service I find it stoopid!...to register online for the tracking service (as I do like to keep 'track' of my orders) by using the tracking number, takes a few mins of my time in a couple of stages. Often though you are not able to 'track' the parcel *see kizbear reasons/comment pasted below my comment) - being sent a tracking announcement AFTER the parcel has been delivered is **bleeping** ridiculous and very *** bleep*** -***ing*** insulting!!...................I support comment from kizbear:

It doesn't get scanned if you put your parcel in the red box. I was putting my parcels in the red box at the business centre, so I didn't have to queue for ages, and they weren't scanning them. I found that trackiing only showed up the day they delivered. They informed me I had to come into the business centre and lodge them with staff to get tracking. I thought if we had to pay for tracking they would provide the service if we put parcels in the red boxes, but Nooooo!

Re: CLICK AND SEND. Should I use it

peppers-tree — Tue, 29 Oct 2013 06:03:40 GMT

I have just started using it and LOVE it... It is quick and convenient as I don't have the luxury of an open PO on weekends and this way I can post all week...I did have a couple of problems initially but found the C&S help line to be fast and written in a way that I could understand it... I am in my later years by the way and If I can understand it, anyone can...I don't have the patience to go through a lot of rigmarole so considering that I am now using it regularly should tell you something...!

Re: CLICK AND SEND. Should I use it

davewil1964 — Tue, 29 Oct 2013 06:09:44 GMT

There is an option in C&S to automatically send advice of tracking events to the buyer. I, and a fair few others, use it.

I don't know if it helps the buyer, but I haven't had anybody complain.

As far as lodging over the counter - that guarantees the minimum one tracking event required for Paypal protection. As others have said, if it is posted in a red box and doesn't get scanned at any point before delivery, you won't have protection if it goes missing before then.

Generally, however, I find most have at least four events, three of which are useful -

Manifested;

Lodged;

On board for delivery; and

Delivered.

Any one of the last three will provide seller protection.

Re: CLICK AND SEND. Should I use it

kustomizer99 — Wed, 30 Oct 2013 10:43:07 GMT

More like click and BEND with some of the posties around the country.

Re: CLICK AND SEND. Should I use it

janekerye — Mon, 04 Nov 2013 03:15:10 GMT

Yep, I agree. used it since the beginning and love it 🙂