topic Re: slow postage time!!! in Selling

slow postage time!!!

mystical4573 — Wed, 06 Nov 2013 20:54:27 GMT

is it just me or is other sellers experiencing abuse from their buyers with Ausralia post delivery time.For the last 2 weeks i have lost count with the amount or customers who have contacted me complaining about their items not arriving or taking a long time to get to them.Even with the ebay tracking satchels Australia post have not been logging them in as being in transit they just have not been lodged then arrive at my buyers house 2 days later.I have had enough i am in FNQ is any one else experiencing this?

Re: slow postage time!!!

harley_babes_hoard — Wed, 06 Nov 2013 21:11:13 GMT

yes there are many threads about how slack AP is at the moment however they won't acknowledge anything is wrong. When I contacted them regarding letters taking 12 days to go one hour up the road from me the excuse was the bushfires. I said to the girl my post does not go from the NSW/QLD border to brisbane via sydney so stop using the bushfires as an excuse for bad service. Mail into QLD seems to be the worse.

Re: slow postage time!!!

phorum_junkie* — Wed, 06 Nov 2013 23:31:23 GMT

If you use click & send and lodge parcels over the counter at the PO then they usually show in tracking pretty quickly. If you just rely on the basic tracking for parcels and satchels then more often than not they do not show any events up to the time they are delivered.

All you can do is reasure your buyers that the item was posted on xx/yy and that you hope AP delivers it soon.

Re: slow postage time!!!

daniellebradydesigns — Fri, 08 Nov 2013 06:18:25 GMT

I've had the same issue. Buyers are getting abusive. I've had numerous customers over the last couple of weeks complaining about not getting parcels, or parcels getting damaged.

I've had things going from Sydney to Sydney taking over a week. Buyers don't seem to want to wait that extra couple of days to compensate for Australia Posts slow delivery speeds. They are demanding refunds.

Even when purchasing things myself, they are taking a long time to arrive, or they don't arrive at all.

Traceable items aren't being scanned in.

There are numerous people complaining about the same thing. Something has to give. Prices went up, level of service went down.

Re: slow postage time!!!

ausgeoff1946 — Fri, 08 Nov 2013 11:20:28 GMT

@thebowlerhat2012 wrote:

Traceable items aren't being scanned in.

Must be a metro problem? I live in a small rural town, and the AusPost clerk scans parcels on the spot at, the counter.

Re: slow postage time!!!

davewil1964 — Fri, 08 Nov 2013 11:38:32 GMT

I live in the Capital city. No issues. It's a matter of educating AP staff.

Re: slow postage time!!!

kird-ape-games — Fri, 08 Nov 2013 11:53:12 GMT

@phorum_junkie* wrote:
If you use click & send and lodge parcels over the counter at the PO then they usually show in tracking pretty quickly. If you just rely on the basic tracking for parcels and satchels then more often than not they do not show any events up to the time they are delivered.

All you can do is reasure your buyers that the item was posted on xx/yy and that you hope AP delivers it soon.

Have to disagree with this.

Click and Send is completely useless for my items. When I do need to post a parcel I just use regular satchels. Never had a problem with the tracking on any of them.

Re: slow postage time!!!

davewil1964 — Fri, 08 Nov 2013 12:02:02 GMT

@daltoncornelious wrote:
@phorum_junkie* wrote:
If you use click & send and lodge parcels over the counter at the PO then they usually show in tracking pretty quickly. If you just rely on the basic tracking for parcels and satchels then more often than not they do not show any events up to the time they are delivered.

All you can do is reasure your buyers that the item was posted on xx/yy and that you hope AP delivers it soon.
Have to disagree with this.
Click and Send is completely useless for my items. When I do need to post a parcel I just use regular satchels. Never had a problem with the tracking on any of them.

Elucidate. C&S provide proper protection at the same or less cost than 'regular' services.

if you're using letters then that is an entirely different, unprotected, issue.

Apples to oranges?

Re: slow postage time!!!

kird-ape-games — Fri, 08 Nov 2013 12:07:11 GMT

@davewil1964 wrote:
@daltoncornelious wrote:
@phorum_junkie* wrote:
If you use click & send and lodge parcels over the counter at the PO then they usually show in tracking pretty quickly. If you just rely on the basic tracking for parcels and satchels then more often than not they do not show any events up to the time they are delivered.

All you can do is reasure your buyers that the item was posted on xx/yy and that you hope AP delivers it soon.
Have to disagree with this.
Click and Send is completely useless for my items. When I do need to post a parcel I just use regular satchels. Never had a problem with the tracking on any of them.
Elucidate. C&S provide proper protection at the same or less cost than 'regular' services.

if you're using letters then that is an entirely different, unprotected, issue.

Apples to oranges?

No one was talking about protection. Threads about slow postage and someone mentioned tracking. I was just stating I have had no problems with the tracking on regular satchels.

And the fact I mostly post letters is why I mentioned click and send was no use to me.

So no, not apples or oranges. No fruit here at all.

And really... Elucidate?

Re: slow postage time!!!

davewil1964 — Fri, 08 Nov 2013 12:12:58 GMT

@daltoncornelious wrote:
@davewil1964 wrote:
@daltoncornelious wrote:
@phorum_junkie* wrote:
If you use click & send and lodge parcels over the counter at the PO then they usually show in tracking pretty quickly. If you just rely on the basic tracking for parcels and satchels then more often than not they do not show any events up to the time they are delivered.

All you can do is reasure your buyers that the item was posted on xx/yy and that you hope AP delivers it soon.
Have to disagree with this.
Click and Send is completely useless for my items. When I do need to post a parcel I just use regular satchels. Never had a problem with the tracking on any of them.
Elucidate. C&S provide proper protection at the same or less cost than 'regular' services.

if you're using letters then that is an entirely different, unprotected, issue.

Apples to oranges?
No one was talking about protection. Threads about slow postage and someone mentioned tracking. I was just stating I have had no problems with the tracking on regular satchels.
And the fact I mostly post letters is why I mentioned click and send was no use to me.

So no, not apples or oranges. No fruit here at all.

And really... Elucidate?

You did, and you were comparing apples to oranges by equating large letter postage to trackable postage.

Re: slow postage time!!!

kird-ape-games — Fri, 08 Nov 2013 12:17:27 GMT

Err.. No... Im almost sure I said something along the lines of "When I do need to post a parcel I just use regular satchels" .

But it seams you know more about what I post then I do.

Re: slow postage time!!!

davewil1964 — Fri, 08 Nov 2013 12:21:09 GMT

It would seem so, given all parcels are trackable.

Re: slow postage time!!!

kird-ape-games — Fri, 08 Nov 2013 12:26:02 GMT

@davewil1964 wrote:
It would seem so, given all parcels are trackable.

Yes. They are.

Not sure what thats got to do with the fact that I have no problems with the tracking on regular satchels though.

Re: slow postage time!!!

davewil1964 — Fri, 08 Nov 2013 12:32:14 GMT

I suspect you will find out when your INR lives in a different postcode to where the delivery centre is.

in which case your proof of postage will not provide proof of postage to the buyer.

But that's just my opinion - feel free to use an unsafe method of postage (which costs more) in the belief that you are protected.

As well as preferring to compare apples with apples, I prefer to post with real protection for my parcels. Letters, I take the risk.

Re: slow postage time!!!

kird-ape-games — Fri, 08 Nov 2013 12:41:36 GMT

At least I remember why I never liked these boards, thanks for the reminder.

Ive got no idea why your going on about INR's and apples and elucidating......

All I said was I have no problems with the tracking showing up on regular satchels. That's it. Simple.

But you carry on arguing about it. Have yourself a whale of a time.

Re: slow postage time!!!

fourandsixpants — Fri, 08 Nov 2013 18:22:31 GMT

ref.

At least I remember why I never liked these boards, thanks for the reminder.

Ive got no idea why your going on about INR's and apples and elucidating......

All I said was I have no problems with the tracking showing up on regular satchels. That's it. Simple.

But you carry on arguing about it. Have yourself a whale of a time.

--------------------------------------------------------------------------------------------------------------------------------------

LOL!

Re: slow postage time!!!

somecoinstohelpcharities — Mon, 09 Dec 2013 07:44:00 GMT

Not AP all the time. sellers wait for a bundle of sales before sending an item...sellers are really starting to take advantage of buyers by offering free mail and the mail takes forever to get sent. THEN THEY BLAME AP....BUNCH OF LIARS

Sellers dont give a rats as soon as they get money and use all sorts of excuses eg...went on holidays...went to hospital...something came up

PFFT useless sellers that dont sent mail fast...why not register your items?

totally useless sellers that take advantage

AVOID THE CHEAP AND FREE POST SELLERS.....AS YOU WONT GET YOUR MAIL IN A HURRY!

ANNOYING PEOPLE

Re: slow postage time!!!

davewil1964 — Mon, 09 Dec 2013 09:28:34 GMT

That's a rather general statement. With no proof to back it up. My 'free' post items go as letters and they are posted, as are my parcels, within two business days. Sometimes one or same day, but ALWAYS within two days.

Re: slow postage time!!!

ggearstore — Mon, 09 Dec 2013 11:11:57 GMT

@ajoz13 wrote:

AVOID THE CHEAP AND FREE POST SELLERS.....AS YOU WONT GET YOUR MAIL IN A HURRY!

If you need your items in a hurry pay the extra for express post or parcel post. Low value items are generally sent as large letters which go though the mail system which takes an extra 1-2 working days (maybe longer at the moment).

buyers can be at fault to.

* wrong suburb, post code can delay post.

* wrong address

Australia post also has redirection services which also add to the Australia post handling time or in some cases i have had they just don't redirect.

If i get a claim for item not received i check the address on both google maps and the suburb/area code on the Australia post website to confirm it's correct, more often then not the buyer has at least some of the address incorrect which adds delays or causes it to be delivered to the incorrect address.

Re: slow postage time!!!

lyndal1838 — Mon, 09 Dec 2013 12:46:13 GMT

You can not always blame the buyers.....I have had the same address with the same postcode for 42 years. The local post office is in the same postcode too...just round the corner and down the street.

But because there are also 4 other surrounding suburbs with the same postcode I get told by sellers (often very rudely) that I have to change my address as it can not possibly be correct. It is correct, and I can not change it.