https://community.ebay.com.au/t5/Selling/what-are-the-rules-regarding-refunds/m-p/824845#M42662 please only start one thread. I have answered your other thread. Sun, 17 Nov 2013 00:59:38 GMT harley_babes_hoard 2013-11-17T00:59:38Z https://community.ebay.com.au/t5/Selling/what-are-the-rules-regarding-refunds/m-p/824841#M42661 <P>a buyer says the shoes i sent her were broken although i noticed no such thing when mailing them out?</P><P>i have offered her a refund as she is unhappy so do i have to pay the postage to have them returned to me?</P> Sun, 17 Nov 2013 00:57:19 GMT https://community.ebay.com.au/t5/Selling/what-are-the-rules-regarding-refunds/m-p/824841#M42661 aspenella 2013-11-17T00:57:19Z https://community.ebay.com.au/t5/Selling/what-are-the-rules-regarding-refunds/m-p/824845#M42662 please only start one thread. I have answered your other thread. Sun, 17 Nov 2013 00:59:38 GMT https://community.ebay.com.au/t5/Selling/what-are-the-rules-regarding-refunds/m-p/824845#M42662 harley_babes_hoard 2013-11-17T00:59:38Z