topic eBay Buyer Protection in Selling

eBay Buyer Protection

criten — Mon, 18 Nov 2013 11:06:30 GMT

Was very surprised to learn that eBay Buyer Protection even exists the other day. Apparently this is offered to buyers who use the ebay.COM website. Visitors to ebay.COM.AU will get PayPal Buyer Protection. There is one substantial difference in terms for dispute resolution - PayPal requires only that proof of shipment is provided, eBay requires that proof of delivery is provided and goes as far as being labeled a "Money Back Guarantee"

eBay Customer Service were more than happy to advise me over the phone that I should always ship with a service where tracking is available.

Am I right in thinking that the Seller Centre and all guides supplied by eBay only reference PayPal Buyer Protection, that there is no clear outline that items sold worldwide will have different terms depending on the localized website the buyer chooses to use, and there is no recommendation on these guides that I should always ship with tracking?

Re: eBay Buyer Protection

davewil1964 — Mon, 18 Nov 2013 11:11:45 GMT

If the buyer is covered by eBay you need to provide proof of delivery (ie a signature) not just proof of postage.

You arte probably right about the Seller Centre and guides as they are for eBay Australia where the protection is provided by Paypal.

Re: eBay Buyer Protection

*crikey*mate* — Mon, 18 Nov 2013 11:32:33 GMT

there is no eBay buyer protection for things sold on eBay.com.au

for items sold on the au site and paid through PayPal, you only need tracking and proof of lodging.

for items sold on eBay .com you also have to prove delivery.

if you are logged into the au site, then it would be my guess that anything in the selling centre related to items sold on the au site.

if you are selling to other countries, you really need to be cognizant with the terms and conditions for items sold on their sites - so if someone is logged in on the .com site when they purchase - it's their rules..... or the UK site etc etc etc

Re: eBay Buyer Protection

bigbrickshop — Mon, 18 Nov 2013 11:39:14 GMT

There's heaps of info on the AU site about selling internationally and for sellers to be aware of the requirements of other sites.

http://pages.ebay.com.au/help/sell/intl-ov.html

Also, I think any seller wishing to list an item available for sale on other sites needs to read and accept the eBay international seller agreement before the listing will be accepted.

Re: eBay Buyer Protection

digital*ghost — Mon, 18 Nov 2013 11:42:13 GMT

@criten wrote:
Was very surprised to learn that eBay Buyer Protection even exists the other day. Apparently this is offered to buyers who use the ebay.COM website. Visitors to ebay.COM.AU will get PayPal Buyer Protection. There is one substantial difference in terms for dispute resolution - PayPal requires only that proof of shipment is provided, eBay requires that proof of delivery is provided and goes as far as being labeled a "Money Back Guarantee"

It is relevant to consumer laws in the country in which the differing protections are offered.

That is, in countries in which the seller is responsible for the item until the buyer receives it, proof of delivery is required whether PayPal or eBay buyer protection is used.

In Australia, the seller is not legally responsible for delivery, only postage, therefore proof of postage is what is required and if eBay buyer protection was introduced here, the same parameters will apply.

International policies has complicated things, so eBay introduced the international selling agreement, whereby most sellers who list items available to overseas buyers will have to agree to abide by the respective country's policies.

An Australian buyer who logs into eBay.com and buys and item should not be granted eBay buyer protection (and eBay / PayPal have - allegedly - agreed with that), however, unfortunately, it has been successfully used in that manner in the past.

Re: eBay Buyer Protection

alpha-70 — Mon, 15 Dec 2014 07:45:07 GMT

ebay buyer protection.....really! I've not recieved an item which I paid for on Paypal, I've attempted to lodge a claim only to find that I'm not covered by paypal and not covered by ebay buyer protection....so how exactly is it that I'm protected. At the moment a seller has my money in his account and he has even re-listed and re-sold the exact item he sold to me and never delivered! What a farce! I've been buying and selling on ebay for about 10 years and I've never come across such a ridiculous and unworkable "buyer protection" scheme.....bring on a direct competitor to ebay!

A waste of time, a waste of effort. Now I'm about $100 down, I don't have my item.....great protection guys.

Re: eBay Buyer Protection

lyndal1838 — Mon, 15 Dec 2014 09:16:44 GMT

Alpha, why don't you have buyer protection from ebay or paypal?

If the item was bought before 1st November your only option is paypal protection.

Is it over 45 days since the purchase or is the item not eligible for protection?

Re: eBay Buyer Protection

davewil1964 — Mon, 15 Dec 2014 12:09:00 GMT

And tacking it onto a 13 month old thread when the rules have changed, rather than starting a thread on the BUYER board, or even reading any one of the myriad threads about the issue, is probably unproductive.

Re: eBay Buyer Protection

lyndal1838 — Mon, 15 Dec 2014 12:37:05 GMT

Ooops, my bad. I did not even look at the date of the OP.

Another Zombie thread dragged up!! *Sigh*

Re: eBay Buyer Protection

davewil1964 — Mon, 15 Dec 2014 12:39:03 GMT

All you can, really.

It's hard to educate people.

Re: eBay Buyer Protection

toysandthings12 — Tue, 16 Dec 2014 06:31:27 GMT

Paypal should have u protected for 45 days.

It defintiely exists. and now its 180 days.

I had a buyer lodge against me after 5 days.

Even tho I had proof of couriered postage

and tracking on courier website.

It was the customer who cleared it up

once it arrived.

rather then Paypal who should have.

Go figure.

But all good so far tho a little disconcerting.

Currently looking for alternatives to paypal.

I cant run a business on 180 day possibility

of reversal of funds for any reason.

Even withholding funds isnt acceptable with

that time frame.

Re: eBay Buyer Protection - RORT

austack — Wed, 30 Dec 2015 04:50:19 GMT

Just found out the hard way that Ebay's buyer protection is a rort & false advertising.

We bought an item to only receive an immediate message from Ebay stating that it was unfortunate I have purchased an item where they have had to cancel the sellers account due to an open case. To retrieve my lost funds I would have to call Paypal to make a claim which will take 15 days- BUNCH OF THIEVES!!!!!!!!

It was Ebays incompetence to allow buyers to purchase items that did not exist and then just say opps!, better call Paypal if you want your money back.

Total false adverttising led on buy a bunch of inconsiderate THIEVES! They should be held accountable.

Will be checking Australian Consumer Law to see as I feel there is a breach here.

Re: eBay Buyer Protection - RORT

cathyjoyjoy — Wed, 30 Dec 2015 04:57:53 GMT

Just follow the instruction you were given - that is the buyer protection at work. It was good that ebay cancel accounts in some cases - that is the buyer protection at work - and they let you know so that you don't have to wait to open a case to obtain a refund.

Re: eBay Buyer Protection - RORT

lyndal1838 — Wed, 30 Dec 2015 05:39:34 GMT

You don't need to call paypal.

Just open a dispute in paypal in the usual way for Item Not Received. Put in the dispute that the seller is no longer on ebay...sometimes that speeds up the refund. Otherwise, ring paypal after 24 hours and they will probably refund while you are on the phone.

Re: eBay Buyer Protection - RORT

davewil1964 — Wed, 30 Dec 2015 09:07:13 GMT

And please stop dragging up old threads. Especially ones that are on the wrong board to start with.

Re: eBay Buyer Protection - RORT

misterforgetfulsbooks — Thu, 31 Dec 2015 01:18:39 GMT

probably madness removing Click n' Collect if it accounts for 25% of your sales as reported

Re: eBay Buyer Protection - RORT

davewil1964 — Thu, 31 Dec 2015 04:45:31 GMT

I don't and won't offer Click & Collect.

And this ID sells almost nothing.

If you are replying to somebody else, C&C wasn't even in place when this thread was alive.

Re: eBay Buyer Protection

bk-solar — Thu, 20 Oct 2022 16:00:17 GMT

What about if ebay rolled back address changed after being assaulted at MY OLD ADDRESS, and you only discovered the incorrect address after clicking PURCHASE, then attempted to contact the seller, courier and ebay to CHANGE THE FREAKIN ADDRESS. Who's liable there?

Re: eBay Buyer Protection

padi*0409 — Thu, 20 Oct 2022 17:04:54 GMT

This thread was started nearly 9 YEARS AGO. Start your own thread please.

Re: eBay Buyer Protection

k1ooo-slr-sales — Thu, 20 Oct 2022 18:23:52 GMT

@bk-solar wrote:
What about if ebay rolled back address changed after being assaulted at MY OLD ADDRESS, and you only discovered the incorrect address after clicking PURCHASE, then attempted to contact the seller, courier and ebay to CHANGE THE FREAKIN ADDRESS. Who's liable there?

who is liable? Sadly, I think it would be you.