topic Re: Selling feedback in Selling

Selling feedback

rockyroad77 — Fri, 29 Nov 2013 02:57:32 GMT

Why can you only rate a selling transaction as POSITIVE in the feedback regardless of how the buyer performed ?

Re: Selling feedback

davewil1964 — Fri, 29 Nov 2013 05:14:41 GMT

Because that is eBay's rule.

Re: Selling feedback

k0llectable5 — Fri, 29 Nov 2013 06:29:56 GMT

There is alot of discussion on this topic through the boards here, so I guess thats why responses are low on this topic. But I'm new to posting here so I'll add my 2 pennies worth.

I guess one of the reasons is because the last thing you want as a seller is to discourage buyers from shopping on eBay. If sellers could give negatives I think the whole dynamics of the place would change, thats just my opinion. In the end all the buyer has to do is pay for the item in the time specified by the seller or there abouts. If they dont pay you can always cancel the transaction and relist the item or if there were other bidders offer a second chance to the next highest bidder. Essentially it's the buyer who is taking the bigger risk IMO they are the ones who have to pay for something before they have it in their hands. There are so many "chances" (for want of a better word) that things can go wrong ie; they have to trust that the seller is legit and honest in their description, that they posted it when they said they did, that the postal service does their job properly ect ect and this is all before the buyer even gets to see their item in the flesh (so to speak)

On the other hand some sellers probably deserve negative feedback, but I guess these are the ones that you make a point to "block" so that you will never have to deal with them again.

Re: Selling feedback

crowsman53 — Fri, 29 Nov 2013 07:31:37 GMT

I dont really understand all the talk about feedback..I dont leave feedback because Ebay does it for me for selling .. Feedback is nothing to worry about if your listings are honest and truthful. Yes I know it looks good to have 100% Positive but eventually you will get a Negative or Neutral. I have had them in the past. Just remember Sell honestly and truthfully and you will have no worries.

Crowsman

Re: Selling feedback

zelly888 — Fri, 29 Nov 2013 07:42:16 GMT

If you pay with a safe payment method like PayPal then the buyer shouldn't be worried about any of the things that you have mentioned.

Re: Selling feedback

zelly888 — Fri, 29 Nov 2013 07:46:24 GMT

Feedback doesn't bother me either way,I just don't understand it when you receive low DRS when you have posted quickly and you have charged less for postage than it costs,your communication is excellent with the buyer but still the buyer leaves less than a 5 star score,why do they do this?

Re: Selling feedback

k0llectable5 — Fri, 29 Nov 2013 08:24:02 GMT

I totally agree. But usually when you purchase something and pay straight away as most good ebayers do, you want to see your item show up as described in a timely manner, well I do anyway, cos lets face it I could always just go down to the nearest shopping centre and purchase what I want and have it in my hand straight away (unless of course I am looking for something totally specialised or collectables ect which usually I'm not...) I've made a purchase becasue I want the item, the last thing I want is for the transaction to go wrong and waste a heap of time messaging and waiting for replies and filing disputes/claims ect.

And TBH as a buyer I dont feel as though recieving feedback is as important as it is as a seller. I want feedback because primarily I want to know that the customer recieved the item and that they are happy with it. The numbers themselves are secondary, whats important to me is customer satisfaction. And I guess no news is good news as a rule but still, I mean how long does it take to leave feedback, a whole 10 seconds of your time, you should just do it cos it's a part of trading on ebay

Re: Selling feedback

crowsman53 — Fri, 29 Nov 2013 10:18:10 GMT

Feedback is just numbers. I do not leave feedback to buyers as Ebay do it for me but if someone leaves me a negitave or neutral They do not get feedback from me. I am from the old school The Customer Is Always Right, If they are not happy they contect me Like tonight a lady had a problem with 1 of 3 iteme she bought as the item didn't do what it was suppose to do. I says Fine throw it in the bin and a replacement is on its way..If she is happy all is good if not she will let me know. as I said before list your items honestly and truthfully and be truthful to your buyers they are your custmers and ALWAYS Right (Even If They Are Wrong)

Crowsman

Re: Selling feedback

thecatspjs — Fri, 29 Nov 2013 10:29:11 GMT

@zelly888 wrote:
Feedback doesn't bother me either way,I just don't understand it when you receive low DRS when you have posted quickly and you have charged less for postage than it costs,your communication is excellent with the buyer but still the buyer leaves less than a 5 star score,why do they do this?

Trashing of DSRs for post cost and speed, when you charge no more or less than post costs and you post within your stated handling time irks me too.

Re: Selling feedback

davewil1964 — Fri, 29 Nov 2013 10:30:02 GMT

And I.

Re: Selling feedback

k0llectable5 — Fri, 29 Nov 2013 11:17:30 GMT

What do you mean ebay does it for you?

Re: Selling feedback

davewil1964 — Fri, 29 Nov 2013 11:19:33 GMT

@secondhand-wonderland wrote:
What do you mean ebay does it for you?

Obviously has auto feedback enabled. Which leaves feedback for buyers after they leave positive feedback for the seller.

Re: Selling feedback

classicappeal — Fri, 29 Nov 2013 11:21:09 GMT

I think also it depends on how many items you sell per week etc. If you have say 6 pickups a week which means you have to be home at an approximate arranged time and you have 2 out of the 6 who dont contact to say they cant make it as arrange etc it can be a real pain when you multiply it out. Yet if you only sell now and then it is no big deal to have people stuff you around. As for the no neutral or negative feedback for seller.............I agree it is a two way street ..........without one you don't have the other. So many times I have read other peoples feedback and it has POSITIVE - no show no pay what a nighmare buyer! One I read had 100% feedback but after delay apon delay to come and pick up with every excuse under the sun I actually read the feedback which over the month had over 20 that were marked positive but the comments certainly was not.

Re: Selling feedback

davewil1964 — Fri, 29 Nov 2013 11:23:45 GMT

That is because sellers can only leave positive feedback.

No buyer-only can have less than 100%.

Read your post. I suspect you have interchanged buyer for seller a few times

Re: Selling feedback

davewil1964 — Fri, 29 Nov 2013 11:26:05 GMT

I sell far more than 6 items per week. But pickup is an optional extra. 99% of my sales get posted.

If you only sell pick up items, then your perception might be clouded. Most don't.

Re: Selling feedback

k0llectable5 — Fri, 29 Nov 2013 11:42:16 GMT

Oh I never knew it existed. Seems so impersonal.

I do agree with Crowsman that the customer is always right (even when they are wrong) BUT if you are happy with your purchase the least you can do is leave the seller positive feedback, it takes very little time and/or effort on the buyers behalf. And sellers like me who usually leave feedback as soon as the buyer has paid can feel satisfied that everything has gone smoothly. It also colors everything in blue, I like blue...

Re: Selling feedback

*crikey*mate* — Fri, 29 Nov 2013 11:46:17 GMT

@secondhand-wonderland wrote:
Oh I never knew it existed. Seems so impersonal.

I do agree with Crowsman that the customer is always right (even when they are wrong) BUT if you are happy with your purchase the least you can do is leave the seller positive feedback, it takes very little time and/or effort on the buyers behalf. And sellers like me who usually leave feedback as soon as the buyer has paid can feel satisfied that everything has gone smoothly. It also colors everything in blue, I like blue...

I like red, I would prefer red LOLOLOL

Re: Selling feedback

thesoulyearns — Sat, 30 Nov 2013 01:25:33 GMT

thecatspjs, I was about to suggest trying Free post on the cheaper items in your store but you've done that already. For anyone wanting to boost their DSR for post cost, Free post gives an automatic 5 stars. eBay also recommends it now.

I generally leave feedback as soon as the buyer has paid. Not everyone does contact if there's a problem but I let them know that they can. I agree with others, though, that the payment is arguably more important than the feedback but both help.

Re: Selling feedback

rockyroad77 — Fri, 06 Dec 2013 08:39:33 GMT

Jim Croce.

Isn't he in One Direction ?

Re: Selling feedback

davewil1964 — Fri, 06 Dec 2013 09:44:03 GMT

I doubt it. He's dead. And a better musician than all of that mob combined. Especially as none of them seem to be able to play an instrument or write their own material.

At least in the old days, the manufactured bands had musicians in them. Until 'The Village people' came along.