topic Re: Crazy Buyer in Selling

Crazy Buyer

dynamite_warrior — Thu, 12 Dec 2013 11:12:31 GMT

Must be a full moon,just lately i have had some strange buyers,One chap was not happy with the item he purchased,i told him no problem return it,so that i pay postage this end,and as soon as i got it back i would refund him.His response OH NO, i refund him the full ammount,plus return postage cost first (double what i charged him), and he would send it at some stage when he gets arround to it,furher demanded that if i did not refund within 24 hours he was going to the police.WHAT DO YOU THINK MY CHANCES ARE OF GETTING THE SAME ITEM BACK,( IT WAS A CAR PART),IF I REFUND HIM FIRST--I WOULD SAY BUCKLEYS AND NONE !

Re: Crazy Buyer

zelly888 — Thu, 12 Dec 2013 11:24:04 GMT

Yep I agree on the crazy buyer,since when does a seller refund the buyer before the buyer returns the item? Um never! so don't refund until you receive the item back and it is the same item.Tell him to go to the police so then they could have a laugh.

Re: Crazy Buyer

extra-keen — Thu, 12 Dec 2013 11:28:01 GMT

Did you send with tracking and proof of postage?

If you did, ask him (tell him nicely), that he should think about commencing an ïtem not as described" dispute. Let ebay tell him what he has to do to get his money back. That will include returning the item at his cost via trackable means. He quite possibly won't bother taking the issue further.

His demands are outrageous!!!

Re: Crazy Buyer

dynamite_warrior — Thu, 12 Dec 2013 11:33:04 GMT

Thats exactly what i told him,from the tone of his messages, this guy has serious agro problems,.Oh well full moons only once a month

Re: Crazy Buyer

888mjh — Thu, 12 Dec 2013 12:16:40 GMT

understand totally... had similar aggressive buyer... i did all the right things.... expecting to get good feedback, but oh no, after some time I actually asked him to do the right for me ,since i was SO accommodating when he had obviously changed his mind, so he started whinging I sent the wrong size ,....Blah blah blah, and soo very rude, etc he then went and ruined my impeccable 100% rating , built over 10 years, and lied in feedback that I was to avoided as I was dishonest.... my rating % went down to 96% which does not look totally reputable in my opinion..... eaby should have some protection against a long term trader's reputation being damaged .... for so long.... 12 mths...just beacuse i was unfortuante to come across this nasty buyer... who was offensive to me in responses and lied about the details in my feedback.

Re: Crazy Buyer

green-gifts-mkd — Thu, 12 Dec 2013 20:06:13 GMT

"after some time I actually asked him to do the right for me"

Just wondering, does this mean you asked him to leave you positive feedback? From experience, it is best to never 'itch' for feedback, as it sends a message to the buyer that feedback is the zenith of eBay. I always underplay the feedback system, and never mention it in listings etc. Are we here to sell or build a points tally? Being an ex-school teacher, kids loved getting points for sports, good behaviour, etc. That's what I liken the feedback system on eBay to.

I actually think the feedback system on eBay is juvenile in the current 'e-commerce' climate. I sell in my own online store and never hear back from buyers. I receive the odd "Thanks so much!", which is wonderful, but I'm not itching for feedback either there or on eBay. That's why the discussions you read on here about being able to leave buyers negative feedback is, in my opinion, ridiculous. When you buy from other online stores, feedback isn't even an issue. You buy, they send. But since eBay is a community, with members, I do believe that ebay should be putting more systems in place to dissuade nuisance buyers.

Yeah, I know that eBay has lots of private individuals who sell, rather than registered businesses, so there does need to be some accountability, but the feedback system has far too much governance over people's actions here on eBay, imo.

Re: Crazy Buyer

phorum_junkie* — Thu, 12 Dec 2013 23:03:25 GMT

Of course the buyer would refuse to send the item back so you paid the postage at your end, if you were a scammer and didn't refund the buyer they would not be able to win a Paypal dispute as they would have no qualifying proof of having sent it back.

If I had been the buyer I would have had a real dummy spit if you had asked me to invalidate my buyer protection in that way.

Re: Crazy Buyer

dynamite_warrior — Fri, 13 Dec 2013 04:47:52 GMT

Oh, ok i just refund him, then pay extra for postage for him to send it back,mean while, as he said-- he will send it back when he gets arround to it,-- he decides not to return it,i loose the part,and pay him extra just for the heck of it

Re: Crazy Buyer

davewil1964 — Fri, 13 Dec 2013 06:38:01 GMT

Tell him to provide pics. If he doesn't want to, then tell him to open a dispute with Paypal. Paypal will require him to return it to you, by trackable means, before he gets refunded. If you choose to reimburse him (after the return) for his postage, that is your choice.

if he chooses not to return it in Paypal's timeframe, that is his choice. And loss.

Re: Crazy Buyer

phorum_junkie* — Fri, 13 Dec 2013 07:07:29 GMT

You have 3 options, you insist on it being returned and if found to be faulty you will then refund the return postage or if it will fit in an ebay branded satchel then you can process a label through click and send to your address and send them the satchel for the return, they can't use it for anything else, 3rd option is that you ask for photos of the damage and if it is cactus there is not much point in having it returned so you just refund and tell them to chuck it in the bin.

Re: Crazy Buyer

kg5collector — Fri, 13 Dec 2013 07:20:36 GMT

If you add some extra funds to every item you sell and put the funds into a pickle jar it has the ability to flatten out the holes.

Self insurance is an interesting approch to these issues.

Re: Crazy Buyer

888mjh — Fri, 13 Dec 2013 11:43:50 GMT

Thanks for your thoughts on this..... interesting.

Yes, to answer your question, i actually asked him to acknowledge i had done all the right things.... where he had not, and because i had stupidly given him instant positive feedback, which i routinely do when buyers pay.... (on the basis that they have promptly paid for something they haven't evn seen yet,) so I ackowledged that action, and of course, regretted it later when he revealed his true colours.... no avenue for me to change my feedback on him..... (seller can't leave negative feedback anymore about a buyers actions, then why should they be able to leave it about seller?)

In return, I expect same courtesy from buyers especially this time, when i had done everything to please what turned out to be an aggressive lying customer.

all i wanted was for him to say , "yes... you did all the right things....thank you.".... .as I value my reputation on ebay...

it seems ridiculous to me that i am at the moment selling something to someone right now, who has a 100% rating after only one transaction.!!!....... AND I now have 96% rating after 400++ transactions..!!!.......instead of the 100% I have always had... he robbed me of that impeccable rating..... which took a lot of TIME & HARD work over 10 years.

Do you see why I am angry at Ebay's system???

I think i deserve better protection.

Re: Crazy Buyer

tstore — Sat, 14 Dec 2013 06:19:37 GMT

96% is only based on a 12 month cycle. In 12 months it will return to 100%. 10 years is irrelevant. There was a time where this was not a case and you could never get back to 100% unless you were a high volume seller

Re: Crazy Buyer

jackster_2010 — Sun, 15 Dec 2013 03:05:38 GMT

I've just had the same experience yesterday with a buyer unhappy with item. I have asked for them to return it but they won't. Item was fine when I sent it. Offered full refund including postage but they still weren't happy. They have left negative feedback.

Re: Crazy Buyer

missbonnielovesglitter — Sun, 15 Dec 2013 10:49:55 GMT

"I've just had the same experience yesterday with a buyer unhappy with item. I have asked for them to return it but they won't. Item was fine when I sent it. Offered full refund including postage but they still weren't happy. They have left negative feedback."

- wow jackster, i have had the exact same experience - block them so they can't buy from you again