topic Re: Buyer Leaving Neg Feedback ( Harsh ) in Selling

Buyer Leaving Neg Feedback ( Harsh )

moet_chic — Wed, 18 Dec 2013 11:13:47 GMT

How can a buyer leave negative feedback on an item without contacting the seller ( me ) if there is a problem ?

There feedback was totally uncalled for saying i needed to be jailed. FOR WHAT? I gave clear instruction on the item,measurements and a photo.

I have msg them asking what the problem is but no answer as of yet.

Re: Buyer Leaving Neg Feedback ( Harsh )

davewil1964 — Wed, 18 Dec 2013 11:17:49 GMT

You might be able to have the neg deleted, but eBay tend to go with the 'that is the buyer's perception of the transaction' defence.

Re: Buyer Leaving Neg Feedback ( Harsh )

moet_chic — Wed, 18 Dec 2013 11:20:28 GMT

I just want to know what is wrong,surely if they had such a problem they would say so.

Re: Buyer Leaving Neg Feedback ( Harsh )

*crikey*mate* — Wed, 18 Dec 2013 11:23:44 GMT

One would think so, but......

Re: Buyer Leaving Neg Feedback ( Harsh )

tstore — Wed, 18 Dec 2013 11:23:06 GMT

I think if you ring eBay there is a strong chance getting it removed. EBay will remove a neg if:

Feedback that includes references to law enforcement investigations or eBay or PayPal investigations.

I think using the term 'jail' just might fall under this category

Re: Buyer Leaving Neg Feedback ( Harsh )

zelly888 — Wed, 18 Dec 2013 11:25:28 GMT

Maybe the buyer is not happy that the yoyo is so small even though you specified the size

Re: Buyer Leaving Neg Feedback ( Harsh )

digital*ghost — Wed, 18 Dec 2013 11:27:38 GMT

What kind of feedback does your buyer typically leave for sellers? (Just out of curiosity).

Re: Buyer Leaving Neg Feedback ( Harsh )

zelly888 — Wed, 18 Dec 2013 11:29:04 GMT

Is the buyer from the USA as the correct spelling of jail is gaol

Re: Buyer Leaving Neg Feedback ( Harsh )

moet_chic — Wed, 18 Dec 2013 11:33:11 GMT

No from Queensland.

Re: Buyer Leaving Neg Feedback ( Harsh )

moet_chic — Wed, 18 Dec 2013 11:33:40 GMT

There feedback is good.

Re: Buyer Leaving Neg Feedback ( Harsh )

moet_chic — Wed, 18 Dec 2013 11:34:35 GMT

I understand what your saying but they didn't have to buy it if that was the case.

Re: Buyer Leaving Neg Feedback ( Harsh )

moet_chic — Wed, 18 Dec 2013 11:35:06 GMT

I have msg eBay about it i hope they reply.

Re: Buyer Leaving Neg Feedback ( Harsh )

*crikey*mate* — Wed, 18 Dec 2013 11:41:59 GMT

ring eBay - contact info top right of screen under customer support tab. go to selling - feedback - and follow the prompts

if you wait for them to answer your message, the canned response is likely to resemble one of those jokes that you get in a Christmas Bon Bon (and you won't even get a paper crown or a free toy for your troubles)

if the first person to whom you speak doesn't give you ther answer you want, insist on speaking to a supervisor..... that may help a little bit more, but........

Re: Buyer Leaving Neg Feedback ( Harsh )

zelly888 — Wed, 18 Dec 2013 11:43:01 GMT

I agree they shouldn't have bought it just so they could give you a neg feedback,would be best if you called Ebay and asked them to remove the feedback as the wording is stating that you are a criminal and that is defemation.

Re: Buyer Leaving Neg Feedback ( Harsh )

*crikey*mate* — Wed, 18 Dec 2013 11:44:07 GMT

@zelly888 wrote:
I agree they shouldn't have bought it just so they could give you a neg feedback,would be best if you called Ebay and asked them to remove the feedback as the wording is stating that you are a criminal and it is defemation.

nope - its not defamation..... the term "should" is subjective and places it into the category of "opinion"

Re: Buyer Leaving Neg Feedback ( Harsh )

*crikey*mate* — Wed, 18 Dec 2013 11:47:51 GMT

OP, read this policy

When eBay may remove or adjust Feedback

know it well, as these will be the points that you will have to counter. So have a reasoned argument ready to go. Don't leave it to think on your feet iykwim. Anticipate their position and have your counter ready to go.

Re: Buyer Leaving Neg Feedback ( Harsh )

putney32 — Wed, 18 Dec 2013 12:02:12 GMT

oh dear, so you think because their fb was unfair, and perhaps harsh it is ok for YOU to leave a false positive on their fb page, against ebay rules?

why is it ok for you to break the rules but you expect yr buyer to abide by them?

do you realize that if that nasty buyer puts a complaint to ebay about your feedback YOU are the one who will get a sanction against your selling account?

Re: Buyer Leaving Neg Feedback ( Harsh )

*crikey*mate* — Wed, 18 Dec 2013 12:15:43 GMT

oops! I believe that is an example of shooting oneself in the foot.

There is a concept known as The Doctrine of Clean Hands.

What this means is that if you seek justice (usually from a Court) that you must do so with clean hands...

oops

Re: Buyer Leaving Neg Feedback ( Harsh )

1sweetap6v8 — Wed, 18 Dec 2013 21:03:42 GMT

Sorry folks the buyer is entitled to leave what ever they like no matter what anyone thinks. It only a reflection of what they thought of the transaction nothing else. And I doubt they will remove it just because the word jail is included in the feedback. They are entitled to there opinion and that's all it is there opinion. Do fret on it just put a follow up comment. Something like buyer never contacted to say there was a problem . Or no contact ever made. I think that is about as good as it will get in this case. If sellers insist on having there negs removed there's not much point in having it at all as sellers can't leave negs for buyers and if they are having them removed it means the whole point of feedback is not only totally pointless but a false reflection of the truth if the negs are continually removed.

Re: Buyer Leaving Neg Feedback ( Harsh )

phorum_junkie* — Wed, 18 Dec 2013 22:25:43 GMT

Two wrongs do not make a right, an old but true saying and contravening feedback policy yourself does not mean the buyer is now in the wrong.

You say you don't know what was wrong but could it perhaps be the description as vintage, a lot of people take that to mean 50 or more years old.