topic Re: Message or another 'send invoice' in Selling

Message or another 'send invoice'

woolywoolenwools — Wed, 24 Oct 2012 03:11:48 GMT

I'm sorry if this has been asked to death......

Somebody won a bid on Saturday and still hasn't paid.

I realize that ebay auto sends them reminders after a few days, but I'm not sure when and how many reminders they receive.

My question - is it better to send them a private message or send them another invoice?

I can't see any type of 'reminder' notice to send them through ebay.

Cheers!

Re: Message or another 'send invoice'

*bad*angel* — Wed, 24 Oct 2012 03:21:52 GMT

Send them a nice email, thanking them for their purchase and reminding them gently of your terms of sale. Give it a day or two/three then if you still hear nothing dont bother again, just begin the dispute process.

Re: Message or another 'send invoice'

curraone — Wed, 24 Oct 2012 04:50:52 GMT

I realize that ebay auto sends them reminders after a few days, but I'm not sure when and how many reminders they receive.

My question - is it better to send them a private message or send them another invoice?

first of all, you can check whether ebay has sent them a reminder - this is in MY ACCOUNT - MANAGE COMMUNICATIONS WITH BUYERS

see if the ebay default for a reminder has been ticked.

If they have already had a reminder from ebay, I would just send them a polite message .....this is one I use supplied by these boards members some time ago...

Hi: ???

I have just been checking my payments received and see that I have not received a payment ??? from you yet, as it is now ? days could you please check your records to see if the payment has bounced back to you for some reason, or email me within 24 hours if there is a problem.

Then if they don't answer after 24 hours I start the unpaid item process

(resolve a problem box)

Re: Message or another 'send invoice'

curraone — Wed, 24 Oct 2012 04:51:39 GMT

sorry, quotes in the wrong place , lol, but message the same

Re: Message or another 'send invoice'

phorum_junkie* — Wed, 24 Oct 2012 06:48:59 GMT

Ebay send the reminder after 48 hours unless you have it disabled in your communication preferences. If I still haven't heard anything by end of day 3 I send an invoice with a note that I cannot find their payment so can they please confirm the details so I can prevent an unpaid item dispute being opened in 24 hours. If they still don't pay by the end of day 4 I open the dispute.

Re: Message or another 'send invoice'

woolywoolenwools — Wed, 24 Oct 2012 09:11:33 GMT

Thank you, I will try this.

I'd rather a gentle approach rather than a 'pay up or else!' approach - as that only aggravates the situation.

Re: Message or another 'send invoice'

woolywoolenwools — Wed, 24 Oct 2012 09:14:51 GMT

Yep, everything seems to be ok there.... the reminder has been ticked and they should be receiving them.

It's funny because when I go read all her feedbacks, they are FANTASTIC AND HIGHER RECOMMENDED and blah, blah....

So why not pay for mine?? lol.

Re: Message or another 'send invoice'

woolywoolenwools — Wed, 24 Oct 2012 09:16:03 GMT

If it comes to that, it will be my very first dispute... and I've been selling since around Feb this year.

Pretty good if you ask me, yes? 😉

Re: Message or another 'send invoice'

dylan11235813 — Wed, 24 Oct 2012 09:50:09 GMT

Yep, everything seems to be ok there.... the reminder has been ticked and they should be receiving them.

It's funny because when I go read all her feedbacks, they are FANTASTIC AND HIGHER RECOMMENDED and blah, blah....

So why not pay for mine?? lol.

A lot of sellers use auto feedback for buyers

Re: Message or another 'send invoice'

aj111003 — Wed, 24 Oct 2012 09:52:12 GMT

Hi, just like the other guys here I would send a reminder email. I also got the following email/message from one of the threads on this forum, so here's another example which you can use if you wanted to and alter to your liking.

"Thank you for your purchase. Your item has been packed and is ready to be posted. Payment can be made via Direct Deposit, Paypal ....etc. Would you kindly make payment as soon as possible / OR / by..... add a specific date." Kind Regards.......

To add, I have found some buyers have been slow to pay lately, but I have found once I have sent a reminder, they have been pretty quick to respond, some apologising and paying quite quickly after that. I suppose sometimes people do get side tracked with their busy lives.

Good luck!

Re: Message or another 'send invoice'

woolywoolenwools — Wed, 24 Oct 2012 10:25:21 GMT

I guess you are right there....

But don't you hate that?

Re: Message or another 'send invoice'

woolywoolenwools — Wed, 24 Oct 2012 10:31:26 GMT

Thanks!

I sent them a friendly reminder a short while ago with something along those lines.

Yes, I'm all for giving people a chance, and I do hope she pays up. I have noticed slower payments these past few months but this is the first time sending a reminder.

I really hope it's not a sign of worse things to come.... Am I wishing for too much when I say that? LOL.

Re: Message or another 'send invoice'

aj111003 — Wed, 24 Oct 2012 10:48:18 GMT

Yes I have to totally agree with you. I do hate it when people get side tracked. Hopefully your buyer will contact you soon and make payment.

My husband was quick to remind me recently. (as I am a stay at home mum) "Not everyone is like you, on the ball and has access to a computer all the time, people are busy working and have other things going on. You need to give people a chance to respond". LOL

Re: Message or another 'send invoice'

seeminglysillystuff — Wed, 24 Oct 2012 15:40:42 GMT

So true aj....

And you sound like me: at home with a husband, but minus the kids (our pets are our kids!). :^O

Re: Message or another 'send invoice'

woolywoolenwools — Fri, 26 Oct 2012 04:10:17 GMT

Guess who FINALLY paid? And only after six whole days!

I'm happy, that's all folks. B-)

Re: Message or another 'send invoice'

aj111003 — Fri, 26 Oct 2012 06:03:51 GMT

Good to hear Peramoreaja! You won't need to lodge a dispute after all! 🙂 Your friendly reminder must have done the trick!!

Re: Message or another 'send invoice'

woolywoolenwools — Fri, 26 Oct 2012 14:46:57 GMT

:^O

Thanks aj!

Yes it's a relief knowing I don't have to go through that hassle.

Phew!