topic Re: Feedback in Selling

Feedback

easywaydvds — Sun, 05 Jan 2014 12:39:53 GMT

HI everyone. I have been a member of ebay since 2010. I opened this account last month as i wanted a business account. I have sold over 30 items and they were all shipped same day or next business day as per listings. Once buyer purchased and paid for the item i left feedback. My problem is that i can't seem to get any in return. I have now stopped giving it first as im thinking the buyer has there feedback so they don't have to give me feedback to get theirs. How do i fix this. Obvioulsy ebay is going to be raising my limits etc based on feedback so at this stage it is really important for me to receive it. Should i contact the buyers to find out if they are unhappy with their items. I know they have received them as i only post with tracking. I just don't want to sound pushy and turn them off from potentially being a return customer. Any advice would be greatly appreciated. Deb 🙂

Re: Feedback

tstore — Sun, 05 Jan 2014 13:05:26 GMT

Probably because the majority of your listings are preorders and they have not been shipped yet. I wouldn't email customers asking them if they are unhappy - might just backfire. Let feedback come organically, perhaps ship with a thank you note requesting feedback

Re: Feedback

easywaydvds — Sun, 05 Jan 2014 13:11:13 GMT

Hi im not talking about pre orders im just talking about dvds that were purchased and shipped same day. I understand with a pre-order that feedback would not be received till the item arrived.

Re: Feedback

*crikey*mate* — Sun, 05 Jan 2014 13:48:01 GMT

Feedback is voluntary.

Do not ask for it, or make contact with the intention to solicit it. It will come in time. There really is no rhyme nor reason for how, when or why people leave feedback. They just do it when they want to.

You already know if they are unhappy with their purchase, cos my guess is, if they weren't they would have contacted you.

I remember one seller of DVD's had a lot of feedback based on the actual movie - the feedback were largely movie reviews, rather than product rweviews, so if they didn't like the movie they gave the seller a negative and wrote their comment based on the actual movie!

If you want to increase your selling limits, you could think about combining patience with trying a few things.

1) Call eBay, and draw their attention to your existing account, presuming it is in good standing and has a good track record, they may "connect' the reputation of the two accounts and allow you higher selling limits on your new account. (They did with mine).

2) Have you put a credit card on file? I think this helps to raise selling limits.

3) If your other account is already established and has good feedback and higher limits, why not consider making that your store, if you are in a hurry?

4) create another selling account. whilst this means your feedback gets spread around and doesn't reflect your true expertise (a down side) each account does allow you to list up to 40 free items a month

Re: Feedback

easywaydvds — Sun, 05 Jan 2014 14:32:47 GMT

Thank heaps for that

Re: Feedback

lounge1lizard — Mon, 01 Sep 2014 09:25:19 GMT

Hi. I was trying to contact eBay about my feedback, but kept getting redirected to 'their' offered topics. I wanted to know why when I make two or more purchases/transactions from a seller at the (or around) same time, why is it that when they leave positive feedback for each item, eBay only puts up one star?? can anyone offer a reason for this, or if they experience the same. Thanks

Re: Feedback

digital*ghost — Mon, 01 Sep 2014 09:43:25 GMT

@lounge1lizard wrote:
Hi. I was trying to contact eBay about my feedback, but kept getting redirected to 'their' offered topics. I wanted to know why when I make two or more purchases/transactions from a seller at the (or around) same time, why is it that when they leave positive feedback for each item, eBay only puts up one star?? can anyone offer a reason for this, or if they experience the same. Thanks

It is to help prevent feedback manipulation, in a nutshell, so that one member can't suddenly boost another member's apparent score with multiple feedback points and comments.

Feedback from or for the same member in the same week will only ever provide 1 actual point, no matter how much FB is left. eBay's week is from Monday to Sunday, as far as I know, so the duration is fixed in that way (eg I have purchased items from a seller on a Sunday, purchased more on a Monday so at the start of the new week, and received 2 FB points for all the comments that were left, but if I had purchased some on a Monday, and more on say Thursday, the FB would only increase by 1 because it's in the same week).

Re: Feedback

fetzerveeble — Mon, 01 Sep 2014 10:04:19 GMT

Unfortunately there are buyers who are just lazy and/or intellectually challenged. I prefer the later.

I certainly don't agree with the stupidity of the feedback system. As many have said in this forum, eBay favors the buyer. So true.

I for one would like to see a simple extension to the feedback system. As a seller, I consider the transaction complete when a buyer has paid. So I leave feedback. The buyer benefits from this straight away, I don't. I would like to see the feedback I leave enter a pending state. It doesn't appear on their feedback stack until they leave feedback for the specific transaction. Whether they leave good or bad is irrelevant to this simple concept.

Having said that though, it still won't matter to eBay, so long as buyers are buying. Buyers only need a handful of feedback.

The feedback system is just pointless. Seriously, when was the last time you offered, or received feedback from your local supermarket? or fast food chain? or clothing chain? or petrol station? or or or .................

It's a crazy old system rating system ... totally out of tune with modern practices.

Re: Feedback

gregoryeitzen — Thu, 11 Sep 2014 04:02:46 GMT

We have found that sending a polite message, such as the following, to the Buyer will result in Feedback being left for us.

. And you will also know that your item(s) has/have been received!

" - Just wondering if you have received your ..... and all is OK, as they were posted on .......

- We would be very grateful if you could let us know if they have not arrived and/or they do not

meet your expectations to enable us to address the issue(s) immediately.

And, if you have received them safely and all is OK, we would also be very grateful if you could

let us know so we can go ahead and leave Feedback for you."

Our Feedback increased by 99.9%.

Good luck!

Re: Feedback

purdah60 — Sat, 25 Feb 2017 11:42:14 GMT

I totally agree with your comments and the 'pending state' would be an interesting way to go and assess buyer behaviour. Its so frustrating as a seller, I have less than 50% of buyers who have left feedback all up which is a pretty sad reflection.

Re: Feedback

davewil1964 — Sat, 25 Feb 2017 12:25:27 GMT

I totally doubt that fetzerveeble really cares after over 2 years.

I get less than 50% feedback, but I'm not that worried. I sell for money, not (hopefully) green dots.

I also provide some, hopefully, useful information to other members. I certainly wouldn't make my first post after 8 years board membership resurrecting a zombie thread.

But that's just me.

Re: Feedback

lm-entertainment — Sat, 25 Feb 2017 12:29:38 GMT

i also tried boosting my own feedback in the past by contacting buyers after a set amount of time and reminding them that they bought something from me, that i hope all was pleasant with the transaction and if they could spare a couple of seconds, to leave feedback.

i found that after sending 50-100 messages, i'd only get 1 or 2 more people leaving feedback.

after realising that - i now leave it until close to the 90 day limit and then send a message saying that some time ago, they purchased from us and we'd appreciate it if feedback was left as it can only be done for 90 days and if it isn't, that chance is lost forever. i also explain the value of feedback for increasing both buyers and sellers feedback score and i've found it's been a lot more successful.

Re: Feedback

davewil1964 — Sat, 25 Feb 2017 13:21:01 GMT

@lm-entertainment wrote:
i also tried boosting my own feedback in the past by contacting buyers after a set amount of time and reminding them that they bought something from me, that i hope all was pleasant with the transaction and if they could spare a couple of seconds, to leave feedback.

i found that after sending 50-100 messages, i'd only get 1 or 2 more people leaving feedback.

after realising that - i now leave it until close to the 90 day limit and then send a message saying that some time ago, they purchased from us and we'd appreciate it if feedback was left as it can only be done for 90 days and if it isn't, that chance is lost forever. i also explain the value of feedback for increasing both buyers and sellers feedback score and i've found it's been a lot more successful.

Pretty pointless, given that feedback can only be left for 60 days.

And this is still a zombie thread and it is unlikely any of the posters from over 2 years ago really care now.

Re: Feedback

lm-entertainment — Sat, 25 Feb 2017 13:33:22 GMT

apologies - didn't realise it was a zombie thread. also, didn't know it had changed from 90 to 60.. obviously happened a long time ago.

Re: Feedback

davewil1964 — Sat, 25 Feb 2017 13:34:49 GMT

At least 9 years. It's been 60 days since I joined.

Re: Feedback

chameleon54 — Sat, 25 Feb 2017 13:42:46 GMT

@lm-entertainment wrote:
i also tried boosting my own feedback in the past by contacting buyers after a set amount of time and reminding them that they bought something from me, that i hope all was pleasant with the transaction and if they could spare a couple of seconds, to leave feedback.

i found that after sending 50-100 messages, i'd only get 1 or 2 more people leaving feedback.

after realising that - i now leave it until close to the 90 day limit and then send a message saying that some time ago, they purchased from us and we'd appreciate it if feedback was left as it can only be done for 90 days and if it isn't, that chance is lost forever. i also explain the value of feedback for increasing both buyers and sellers feedback score and i've found it's been a lot more successful.

In the immortal words of the great poet and wise philosopher......Pauline Hansen.............Please explain !!!!!. . What is the value of buyer feedback ????.......

Sellers can only leave positive feedback for buyers, so regardless of how late they pay ( if at all ) or whether they abuse the returns policies to engage in online shoplifting or if the buyer habitually leaves great strings of negative feedbacks for sellers, just because they can and its fun etc. the buyer will ALWAYS have perfect 100% positive feedback with positive comments. ................What possible benefit is there in that for anyone. ????

Buyers hit the BIN button and buy before a seller has a chance to look at the buyers feedback, so what is the point ???? Its too late looking at 100% perfect feedback after they have purchased from you.

As for sellers, I suppose a feedback score in the thousands may help convince a cautious buyer that the seller should know what they are doing, but really, after a couple of hundred feedbacks, any seller should really be able to sell anything to anyone without buyer resistance.

As you have probably gathered, I havnt got a lot of time for the feedback system, particularly in relation to buyers

Re: Feedback

lm-entertainment — Sat, 25 Feb 2017 13:55:59 GMT

i agree that buyer feedback is an absolute crock. though, feeding them the rubbish that the feedback score is valuable sometimes helps in getting them to leave feedback. i'm sure that a buyer probably would rather have a feedback score of 10 than 0 or 1. i guess it's more beneficial to new users?

and as for the 90 days for feedback dave - appears it was more than 10 years ago. i like to keep up with current trends 😉

Re: Feedback

lyndal1838 — Sat, 25 Feb 2017 14:07:19 GMT

I'm afraid it is your imagination that you get feedback when contacting buyers nearer to 90 days.

They can only leave feedback for 60 days or maybe a couple more days if they leave it through ebay.com, the US site.

Any seller who asks for feedback at any stage is asking for trouble. Feedback is voluntary and if you irritate buyers you may receive feedback that you don't like.

Also, many buyers decide not to leave feedback for a reason. They may be marginally unhappy with a transaction.....not enough to leave negative but not positive either. If you ask for feedback you may just annoy them enough to get that negative that they were refraining from giving you.

Many years ago I bought from a seller in an area where I expected the delivery to take 4-6 days. The day after it was posted the seller messaged me and asked for feedback. I replied that I would leave it as soon as the item arrived. He kept asking every day and by the time the item arrived I was mad enough to leave less than complimentary feedback although I stopped short of a negative.

Re: Feedback

*tippy*toes* — Sun, 26 Feb 2017 12:06:02 GMT

I agree that it's a bad move asking for feedback. I've seen on quite a few seller's feedback page "here's the feedback you so desperately wanted", preceeded by a shiny red dot. Be careful what you wish for. Even on my yellow feedback star account, I couldn't care less if I got any more feedback or not. I sell for money, not coloured dots.

I do wonder what the desperados want to do with their coloured dots on a screen, especially the buyers that send repeated messages demanding them. Do they think they can take them out for dinner? Maybe a movie? A South Pacific cruise? Do they sit around at a dinner party showing their guests what a fantabuous buyer they are? Do these people buy something from K-Mart and start a picket out the front demanind feedback?

I'd be happy if the whole feedback thing was abolished. I'm sick of having to come up with different syrupy ways to tell people a buyer paid for the item they bought. So you paid for an item you bought, woopdedoo.

Re: Feedback

lyndal1838 — Sun, 26 Feb 2017 13:21:26 GMT

As a fairly prolific buyer I have given up on the syrup....my sellers get one of 4 or 5 feedback and 5 stars all the way on most transactions.

Occasionally a transaction deserves a lower star but not too often.

My problem is what to do when one transaction is outstanding....I have already been giving top feedback, so how do you say this transaction was better than best.