topic Re: Getting blamed for Australia Post losing mail in Selling

Getting blamed for Australia Post losing mail

hairkidsbeauty — Wed, 08 Jan 2014 07:27:38 GMT

I am getting really fed up with customers blaming me for items lost in the post. I sell mainly small items so tracking is not an option. I've had a couple of negative feedbacks because of this, even though I have refunded or replaced the items. Mostly I get messages, sometimes very nasty. Does anyone else go through this?

Re: Getting blamed for Australia Post losing mail

arty1941 — Wed, 08 Jan 2014 08:04:01 GMT

Same thing happened to me, he filed a dispute then a claim. I forward PayPal all the info almost 3 weeks ago without any resolution. Phoned them yesterday and within 10 minutes they found in my favour. Her comment was that the dispute is now between the buyer and Australia Post as I have carried out my side of the sale.

How do you post because I thought tracking is automatic with regular parcels.

Re: Getting blamed for Australia Post losing mail

hairkidsbeauty — Wed, 08 Jan 2014 08:50:26 GMT

A lot of my items are small so I post in regular envelopes or padded envelopes. The only items I send with tracking are those that I post in a box or satchel. I did have the situation once where even that failed and the buyer insisted she didn't receive the satchel. I contacted Australia Post and they told me the parcel had been delivered. I had no choice but to issue a refund 😞

Re: Getting blamed for Australia Post losing mail

maconii — Wed, 08 Jan 2014 11:58:37 GMT

I know how you feel. I send a few items by small/large letters and I've had a few get lost by Australia Post. Though my customers are generally quite kind when messaging me.. Do you drop the letters in the red street boxes or hand them in at the counter?

Re: Getting blamed for Australia Post losing mail

haolove13 — Wed, 08 Jan 2014 13:11:29 GMT

I no longer trust Australia Post as I lost $1.000 worth of items sent registered post and paypal found against me on all four items.despite various forms of registration.

I now insist on a "DO NOT SAFE DROP " sticker on EVERY ITEM I POST .

With smaller items I am still trying to negotiate a way to get tracking on large letters etc as they used to print a label when asked.

Recently on a current affair there was vision of posties and couriers leaving parcels in unit letterbox areas and the items being relocated {stolen !!!!! ) within a minute.

For items with tracking if the posty leaves it they do not scan normally so you are at risk of losing items.

If it has do not safe drop on it then the posty will scan the item when delivered or picked up from the post centre.

Since using the stickers my"non delivery" "item not received" figures have changed substantially.

And to be honest if somebody will not pay for registered post on a small item I prefer not to sell to them.

It costs me less money as most items an not be replaced so it is better to deal only with honest people.

Also any lost item customers automatically go on my banned bidder list, and there is a group of us who exchange information as well.

Today I communicated with a buyer who has been fantastic, but my settings stopped her buying from me, so I did a manual overide and told her . She was very understanding and also understood fully because she had the same problem.

If Ebay will not let us tell the truth or be treated fairly we need to form our own networks.

Re: Getting blamed for Australia Post losing mail

i-once-was-bump — Thu, 09 Jan 2014 02:31:10 GMT

So if I said an item has not arrived and it never turns up you would block me?

Is that because you know I am a thief or because you don't know and won't take any risks?

As a buyer it is great when a bad seller blocks me so that I don't accidently buy from them if they will not address the problem of lost parcels but instead blames the buyer.

Re: Getting blamed for Australia Post losing mail

hairkidsbeauty — Thu, 09 Jan 2014 03:06:02 GMT

I drop into the posting box for most mail, except for large parcels which I hand over at the AP counter. When I do get a nasty or sarcastic message I am always very polite in my response but there are some people who just don't get it, quite sad really 😞

Re: Getting blamed for Australia Post losing mail

haolove13 — Thu, 09 Jan 2014 03:10:42 GMT

When I send an item it has full address clearly marked, a full return address and is safely packed.

It also has a do not safe drop sticker, and if applicable tracking number and or registration.

If the item does not arrive I have completely filled my part of the deal.

If it is scanned as delivered and you still make a claim then I have every right to block you.

I have had customers who made multiple claims despite me having signatures for a registered item so Yes if you claim not to receive it my business can not afford to risk you.

If your feedback shows you have multiple comments about non delivery then yes I have every right to block you as my business can not afford the risk.

If you have a low score and suddenly items disappear then I have every right to block you.

If you will not pay for a safe form of postage then I have every right to block you.

If your name appears on my friends list of suss customers I have every right to block you.

If you are so worried about being blocked what is causing that? Because Ebay only protects buyers I must protect myself. Over the years I have sold a lot on Ebay and today it is very difficult to stay in the black with a significant increase in "suspicous" claims.

If I do block you, then you can always send a message and discuss it with me. Or do you prefer confrontation and hiding behind others.

If you do not wish to be open and honest I have every right to block you. Having been burnt quite a few times I have every right to protect myself and deal with people who are honest and open and want to buy my products.

And in answer to your first line.

Is there any rule that says I must offer the chance for people to rip me off more than once?

I have a saying "Do not perpetuate the problem"

Re: Getting blamed for Australia Post losing mail

i-once-was-bump — Thu, 09 Jan 2014 03:26:00 GMT

So you would block me as a precaution, there is nothing wrong with that, I was just curious.

However having had registered parcels left on my doorstep and other parcels signed for by neighbours and then they have taken the parcel into their unit until they see me get home I can see how parcels marked as delivered can very easily go missing.

Luckily my neighbours are honest but some parcels actually have instructions to ask for ID that has been prearranged with the seller and yet they are still letting neighbours sign for these parcels.

Most of my problems are not with the buyer or seller of items but with AP.

Re: Getting blamed for Australia Post losing mail

haolove13 — Thu, 09 Jan 2014 03:55:06 GMT

Thank you for the clarification.

I and several others I know have been having trouble with selling items.

Prior to Paypal we almost never lost an item.

Nowadays we are suffering 10% non paying buyers. (I an understand an ocasional mistake but 10 perent?????

With losses in postage it never used to happen. Then introduce paypal and all a dishonest buyer needs to do is make a claim, provide no proof and you stand a good chance of getting the item and a full refund of your money. Maybe I should start doing it as it is more profitable and easier than selling.

The reent show on A Current Affair showed items being scooped from couriers and Aussie Post even before the deliverer left the scene.

It opened my eyes even wider than what they were already.

As I have said elsewhere I have had $1,000 of goods "disappear in the system" despite tracking numbers. registration or lack of scanning through the system.

I still know of three registered items that are lost in the system since May and All aussie post offered was 36 dollars reimbursement for postage. It has closed one trader down who was turning over Three K a month.

And one of those items went to an employee of Australia Post and was not scanned at the postal centre where he works, not signed for as a registered item and is the third known "lost item" at that address.

A search of the images of his home shows his unit door is clearly visible from a very busy road and has no obvious place for a safe drop.

So yes he is blocked now, by me and six friends.

And regarding items left on doorsteps etc. most contractors do not scan them so they can "disappear into the ether. "

Or should we discuss the person who made five claims for one item not delivered despite the fact we had a copy of the run sheet with his distinctive signature from Aus Post contractor as this was the fourth time he had tried the same deal on ???????

Yes I use my rights to block bidders nowadays.

Re: Getting blamed for Australia Post losing mail

easywaydvds — Thu, 09 Jan 2014 06:46:51 GMT

I currently have 3 parcels that are stuck on initiated. One has been sitting on that since december 16. I thought i was doing the right thing by using ebay postage. I usually just put the parcels into the red box out the front of our local post office. All 3 that are missing were dropped into the same box over various times. Yet i have another red box about 800 metres from my house that i use when im being lazy. The same postie collects from both, yet the only trouble i appear to be having is the red box that i thought would be the saffest. It does say with ebay postage that you can drop into red box but when you do the item just says initiated. So its back to going into the PO and having them scanned. Australia Post should be made to pay the full amount on items lost. If they wish to employ contractors etc rather than actually employ people directly then why should we be made to pay for the things they lose.

Re: Getting blamed for Australia Post losing mail

knine-1 — Fri, 10 Jan 2014 03:23:47 GMT

I no longer trust Australia Post as I lost $1.000 worth of items sent registered post and paypal found against me on all four items.despite various forms of registration.

You must have defended the claim incorrectly for that to happen on Registered Post items. Paypal can't resolve a claim in the buyer's favour when the seller provides proof of postage, that is a buyer doesn't meet the eligibility criteria to make claim for items not received when the seller holds proof of postage.

Re: Getting blamed for Australia Post losing mail

toodles2ya — Thu, 09 Jun 2016 00:38:10 GMT

Australia Post should be held responsable for all of the items lost or stollen after all we trust them to deliver and deliver safe there should be some kind of written agreement with Australia Post that they should and will be responsable for lost or stollen items no mater the price or size of the item.... it is no wonder Australia Post has lost a lot of customers due to lost and stollen items, and that is why their costs are going up for postal services because they are losing customers and losing money, People will soon be using other ways to get their deliveries to their customers and Australia Post will go broke. all we need is more competition and that will soon sort Australia Post out.

Re: Getting blamed for Australia Post losing mail

toodles2ya — Thu, 09 Jun 2016 00:48:32 GMT

I would like to say something about Australia Post and their signature deliveries.... I was waiting on a package to arrive it did not come so I contacted the sender to see what had happened to my package and he told me that it has already been delivered and signed for so I asked him who signed for it and he went to Australia Post to find out and it ended up that a young boy aged 14 signed for the package when it was delivered to his address 4 streets across from mine!! lucky for me his father was a honest man because he delivered my package personaly the next weekend (he worked day and most of the night so could not come then) and he appologised for the mistake, he appologised for the Australia Post delivery man delivering it to the wrong address and also letting a underage person sign for the package and he also apologised for not bringing the package around earlier because he was working day and most of the night!

Re: Getting blamed for Australia Post losing mail

jellybirddesigns — Thu, 09 Jun 2016 02:04:17 GMT

Can people stop dragging up necro threads from 2014 and rather start a fresh enquiry.

Re: Getting blamed for Australia Post losing mail

book-of-hezekiah — Thu, 09 Jun 2016 03:08:26 GMT

Two different questions so two separate answers:

1. necrothreads: When I am on mobile it is a lite-site so I see no dates of any kind. People new to the forums will have no idea how old some threads are. Even people who have been around a while may get caught.

2. fresh enquiry: yes, I agree. But, we will still get this. I did this in my early days, too *hangs head* oh well.

Re: Getting blamed for Australia Post losing mail

davidc4430 — Thu, 09 Jun 2016 07:11:58 GMT

i get items delivered quite regularly with sign for, prolly cos i know the postman quite well i never look to see if the parcels are addressed to me until after hes driven away.

it ought to be a requirement that before signing the postman/woman/person should show the parcels address label to the person about to sign for it just to be sure its the right place.

would stop most of the wrong address deliveries on the head (signed for ones that is)

Re: Getting blamed for Australia Post losing mail

clarry100 — Thu, 09 Jun 2016 07:54:19 GMT

We had a similar instance to what you describe some time back.

The AP delivery driver turned up with two boxes from overseas which we were expecting, both from the same supplier.

She brought them to the garage door which was open at the time and put them on the floor. Our garage is our workshop.

My wife happened to notice that one box type looked different and looked more closely at the shipping doco on the boxes.

As it happened one was not for our address.

The driver exclaimed "oh s--t sorry", and took it back to the van and brought back the correct one.

So it just shows how easily this can happen if we had signed without checking more carefully first.

Had it just been me here I would quite likely just have signed and not noticed until later.

So now we check them more closely.

Re: Getting blamed for Australia Post losing mail

chameleon54 — Thu, 09 Jun 2016 10:31:53 GMT

I seem to be getting more claims for untracked large letters being "lost" than ever before. I have never had a tracked parcel lost. ???????????????????????

It has got to be such an annoying problem that I have recently ordered some fake tracking number stickers to add to my letters. It will be interesting to see if this helps.

Re: Getting blamed for Australia Post losing mail

casbit33 — Thu, 09 Jun 2016 10:51:47 GMT

I wish buyers would understand that sellers are not responsible for Australia Post.

That's like blaming the farmer because the local restaurant didn't cook your steak right.