topic Re: How to cancel paid transaction in Selling

How to cancel paid transaction

ausstainless — Thu, 09 Jan 2014 23:50:05 GMT

The buyer has paid for a out-of-stock item and we both agree to cancel the transaction. Full amount was refunded via PayPal. But there is no option in "cancelling the transaction" or "resolve a problem". EBay said the case is close because the item has been paid and they would charge me (the seller) the final value fees. How do I cancel a paid item transaction? Thanks.

Re: How to cancel paid transaction

digital*ghost — Fri, 10 Jan 2014 02:17:15 GMT

Try going directly to the resolution centre and using the item number to bring up options.

Re: How to cancel paid transaction

ausstainless — Fri, 10 Jan 2014 03:07:10 GMT

Thanks. I tried that before and is no go. It said the case has already been closed because the buyer paid the item.........

So the only "option" I can choose now is to complete the check out like a normal sale. Then eBay will think the item has been paid and sent. It seems there is no way to cancel the transaction upon a PayPal refund?????

Re: How to cancel paid transaction

digital*ghost — Fri, 10 Jan 2014 03:10:13 GMT

Did you open an unpaid item dispute for the transaction by any chance?

If so, and the buyer paid after it was open, there are no further options to cancel a transaction and get a FVF credit, I'm afraid.

Re: How to cancel paid transaction

ausstainless — Fri, 10 Jan 2014 05:05:01 GMT

Yes, the buyer paid after 7 days from purchase under a dispute. And the payment has been fully refunded with nothing can do now. So seller has to pay a FVF without making any sale?? Rip off

Re: How to cancel paid transaction

phorum_junkie* — Fri, 10 Jan 2014 13:54:35 GMT

How long is it since you did the refund? It can tak a hile for that to filter through to ebay but onc it shows as unpaid again you should be able to offer the mutual cancelation.