topic Re: How do you make a complaint about eBay to eBay in Selling

How do you make a complaint about eBay to eBay

glissell — Mon, 20 Jan 2014 07:16:47 GMT

eBay sends me an email and it says I can advertise my first item free so OK up goes the add for my car and I find I get hit with a $10 charge then great news you’ve sold your item, well then I get hit with another $60 charge on a $700 dollar item. Firstly sending me an E-mail telling me my first item is free is FALSE ADVETISING, secondly $70 on a $700 item is outrageous and thirdly all these charges should come up on the screen when you are setting up the add so that you know what you are up for. This will be the first and last item I put up for sale on eBay; I will stick to Gum Tree.

Re: How do you make a complaint about eBay to eBay

*sparklz* — Mon, 20 Jan 2014 07:20:50 GMT

Not all categories are free to list and when you do the listing you are told what the cost is to list it (if any) and you are also told what the final value fee will be if it sells.

Now if you go to the site map at the bottom of every ebay page it is all there for you to know before you list what the fees are.

Site Map

Re: How do you make a complaint about eBay to eBay

sonya0576 — Mon, 20 Jan 2014 07:34:45 GMT

Actually the cost of your listing AND the fee if sold are told to you BEFORE you confirm listing.

I am sure someone will come along with a screenshot of it but it states your listing cost is $xxxxx and that you will be charged $xxxxx if your item sells.

Re: How do you make a complaint about eBay to eBay

zelly888 — Mon, 20 Jan 2014 07:52:43 GMT

Final value fees are $60 flat rate and it depends what the insertion fee is according to the catagory you listed in then you add these amounts together and that's your fees.

Re: How do you make a complaint about eBay to eBay

tstore — Mon, 20 Jan 2014 08:07:16 GMT

Lol ... Like everyone else said

Re: How do you make a complaint about eBay to eBay

putney32 — Mon, 20 Jan 2014 08:20:55 GMT

all of ebays offers are subject to Terms and Conditions, did you read those terms before listing?

for example, the last STORES Only free offer I acceptd had the following exclusions, which of course I read thoroughly before listing

What is excluded?

This Promotion does not apply to “Excluded Categories” which include Businesses for Sale (11759), Aircrafts (63676), Boats (26429), Caravans/Motorhomes (32633), Cars (29690), Motorcycles (32073), Trucks/Commercial Vehicles (6049), Real Estate (10542), Services (316), Flights (3253), Tickets (1305), Travel (3252) and Vouchers/Gift Certificates (109191)
Final Value Fees, Feature fees, and other fees set out at eBay.com.au are still applicable.
For listing in 2 categories, standard rates will be charged for the second category.
Sellers with listing restrictions will still be restricted by their listing restrictions and will not be able to participate.
Sellers whose accounts do not meet eBay’s minimum performances standards are not eligible to participate in this promotion.
Listings that contravene eBay's policies or do not otherwise comply with all of these Terms and Conditions are excluded.

Re: How do you make a complaint about eBay to eBay

*crikey*mate* — Mon, 20 Jan 2014 09:10:06 GMT

Putney, they didn't read any of those terms and conditions, simply because they have just outed themselves as not having read the User Agreement upon joining the site. If they had read it instead of just ticking the box and scrolling past, they would know the fees, and the $60 FVF at least, would not have been a surprise.

Re: How do you make a complaint about eBay to eBay

davewil1964 — Mon, 20 Jan 2014 10:34:37 GMT

Actually $70 for a $700 sale is ballpark. Given the general 9.9% FVF.

Re: How do you make a complaint about eBay to eBay

tstore — Mon, 20 Jan 2014 10:52:35 GMT

For cars it is $8 insertion (minimum with no addons) and a $60 capped fee for the sale of the vehicle. He quoted $70 which included the insertion fee

Re: How do you make a complaint about eBay to eBay

haolove13 — Tue, 21 Jan 2014 04:06:53 GMT

The charges and conditions do come up on my screen when listing items. All you need to do is read the conditions and learn the rules.

I do not normally defend Ebay but in your case you did not read the conditions.

Re: How do you make a complaint about eBay to eBay

haolove13 — Tue, 21 Jan 2014 04:09:54 GMT

And another point to this, I see your feedback score is 36 and yet you have not left any feedback for anybody.
Is there a reason for that as well?

Re: How do you make a complaint about eBay to eBay

glissell — Tue, 28 Jan 2014 09:01:38 GMT

Thanks for your comment. Yes I did read the terms conditions before I confirmed the Add but it still does change the fact that I received an E-mail stating my first listing would be free, what the Add should have said is that your first listing is free but please check the terms and conditions as some items are excluded from this offer e.g. cars boats etc. As far as the $60 charge goes and I know you didn't comment on it but I saw no mention of it before completing the Add maybe they are right I might not have scrolled down far enough. Thanks again for your polite and helpful comments unlike some who feel the need to shout.

Re: How do you make a complaint about eBay to eBay

davewil1964 — Tue, 28 Jan 2014 09:09:23 GMT

Can't see any shouting anywhere in this thread.

Re: How do you make a complaint about eBay to eBay

glissell — Tue, 28 Jan 2014 09:45:29 GMT

I really don't see what this has to do the issue I posted, if I choose not to leave feedback that’s my business, if you want to make a comment try making a positive one like how quickly I pay for my purchased items.

Re: How do you make a complaint about eBay to eBay

davewil1964 — Tue, 28 Jan 2014 10:29:11 GMT

We can't know that. ebay don't provide enough detail to know whether you pay immediately or 1 second before a NPB dispute is closed.

But we can know that if you buy from us there is no chance of you leaving feedback. Which could be a good thing, but doesn't enhance a seller's reputation if it would have been positive. The thing buyers can only get, but sellers sweat blood to obtain.